Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Dependable food server with 15 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Skills
Conflict resolution
Good communication skills
Customer Relations
Excellent written and oral communication
Telephone etiquette
Data Entry
Sales expertise
Credit card processing
Money handling abilities
Route dispatch
High-volume dining
Point of sale knowledge
Daily specials memorization
Food and beverage pairings
Hospitality service expertise
To-go order preparation
Table setting
Stocking and replenishing
Spanish translation
Work History
Property Manager, 01/2011 - Current Education Realty Trust Inc. – Santa Fe, NM,
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Introduced prospective tenants to types of units available and performed tours of premises
Followed up on delinquent tenants and coordinated collection procedures
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Maximized rental income while minimizing expenses through effective planning and control
Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
Responded to all Common Area Maintenance (CAM) inquiries
Communicated with clients and tenants while offering strategic solutions to remedy problems
Food Server, 05/2010 - Current Schulte Hospitality Group – Findlay, OH,
Collaborated with bar staff to complete alcoholic beverage orders for guests in all dining areas
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Greeted incoming guests and managed accurate seating based on customer desires and server loads
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environment
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
Kept register accurate through correct billing, payment processing and cash management practices
Greeted and maintained relationships with regular customers
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Aloha to confirm deliveries to correct rooms
Garnished dishes and quickly delivered items to customers, minimizing wait times
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
Auto Mechanic, 05/2005 - 09/2007 Seaworld Parks – Tampa, FL,
Complied with state vehicle requirements by testing engine, safety and combustion control standards
Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment
Contained costs by using warranty and evaluating service and parts options
Offered recommendations for purchase of new vehicles and disposal of old vehicles to help sales team meet goals
Maintained vehicle records by recording service and repairs
Followed operating instructions, troubleshot breakdowns and maintained supplies to keep shop equipment operating
Verified vehicle serviceability by conducting test drives and adjusting controls and systems
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM
Repaired brake, exhaust, electrical and other systems for domestic automotive brands
Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers
Education
: General Studies, Expected in - Lake Tahoe Community College - South Lake Tahoe, CA GPA:
High School Diploma: , Expected in 07/2004 - South Tahoe High School - South Lake Tahoe, CA GPA:
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