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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Positive and diligent property management professional, effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented manager with demonstrated operational and leadership skills. Offering over 25 years of experience paired with goal-oriented and performance-minded approach.

Skills
  • Property tours and inspections
  • Financial budgeting and reporting
  • City and county regulations
  • Maintenance knowledge
  • AMSI
  • Customer service-focused
  • Adaptable
  • Leasing and sales
  • Property management
  • Marketing and advertising
  • Exceptional oral and written communication skills
Work History
04/2017 to Current
Property Manager First Realty Management Boston, MA,
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Oversaw monthly collections of over $180.000 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Kept meticulous records of all correspondence between management and tenants.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Distributed and followed up on tenant renewal notices.
  • Maintained original leases and renewal documents in hardcopy format for property management office.
  • Maintained constant balance and accounting of property petty cash account.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Minimized vacancy periods by collaborating with owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
01/2006 to 04/2017
Property Manager First Realty Management Providence, RI,
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Distributed and followed up on tenant renewal notices.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
06/2004 to 01/2006
Assistant Property Manager Legend Management Group Centreville, VA,
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Compiled maintenance and repair requests for submission to maintenance staff and reached out to local contractors for bid proposals.
  • Kept accurate records of all resident and tenant correspondence.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated any major issues to property manager for immediate remediation.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Validated rental eligibility by using DEMCO Management verification process.
08/1997 to 06/2004
Store Manager Chubbies Shorts West Tampa, FL,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw POS operations and cash management to reduce errors.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Education
Expected in 03/1993
GED:
FCCJ - Jacksonville, FL,
GPA:
Certifications
  • CAM License - 2013
  • RAM License - 2008
  • Notary Public License - 2004-Present
  • Sheriffs Watch Certified Manager- Current

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School Attended

  • FCCJ

Job Titles Held:

  • Property Manager
  • Property Manager
  • Assistant Property Manager
  • Store Manager

Degrees

  • GED

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