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Property Manager Resume Example

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PROPERTY MANAGER
Professional Summary

Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and team members. Successful background managing large, multi-family complexes of over 989 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. 2017 "Property Manager of the Year" nominee and in the same year "Property of the Year" winner. Talented professional considered knowledgeable leader and dedicated problem solver bringing over 17 years of valuable expertise to Property Management. Attentive to detail with experience in coordinating multiple task at once.

Skills
  • MRI accounting software
  • Tenant and eviction laws
  • Maintenance knowledge
  • Property tours and inspections
  • Customer service-focused
  • Financial budgeting and reporting
  • Staff management
  • Budgeting
  • CAM designation
  • Licensed Realtor
  • Marketing and advertising
  • Contract negotiation
  • Complex problem solving
Work History
Property Manager, 01/2006 to Current
Harbor Group Management – McDonough, GA
  • Managed operations and leasing of a community of 352 apartment homes
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Communicated with clients and tenants while offering strategic solutions to remedy problems
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Compiled maintenance and repair requests for submission to Construction Management department and reached out to local contractors for bid proposals
  • Promptly responded to tenant complaints and concerns
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Analyzed and evaluated monthly and quarterly financial statements
  • Developed, reviewed and submitted property operating and capital budgets
  • Handled disciplinary actions, performance appraisals and terminations of company staff
  • Communicated effectively with owners, residents and on-site associates
  • Trained and motivated leasing staff during bi-monthly trainings
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market
  • Maintained constant balance and accounting of property petty cash account
Assistant Property Manager, 09/2004 to 08/2005
Apartment Home Properties – Decatur, GA
  • Showed apartments to potential tenants and answered questions regarding community
  • Attended staff meetings and took extensive notes to share with property manager
  • Processed security deposit refunds
  • Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Escalated any major issues to property manager for immediate remediation
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Oversaw monthly collections of over $200,000 in funds, maintaining high payment rates by building positive relationships with tenants
  • Ensured common areas were kept clean, neat and free of debris
  • Kept accurate records of all resident and tenant correspondence
Leasing Consultant, 01/2004 to 08/2004
Carter-Haston Real Estate Services – Stone Mountain, GA
  • Marketed property to local businesses through collateral, emails and phone calls
  • Collected rent and tracked resident payments and information in Yardi
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
  • Performed background checks on a number of apartment applicants
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Kept meticulous records of all correspondence between management and tenants
  • Invited prospects to fill out application upon completion of property tour
  • Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations
  • Verified tenant incomes and other information before accepting lease applications, working closely with Leasing Manager to maintain accuracy
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
  • Escalated any major issues to property manager for immediate remediation
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other turn key services
Education
Some College (No Degree): Business Administration And ManagementGeorgia State University - Atlanta, GA
Real Estate License: Real Estate, 09/2015
Georgia MLS Real Estate School - Tucker, GA
High School Diploma: 06/2001
Columbia High School - Decatur, GA
Accomplishments
  • Completed over 40 successful real estate transactions
  • 2017 "Property Manager of the Year" Nominee
  • 2017 "Property of the Year" recipient
  • Supervised team of 30 staff members
  • 2015 "Property of Year" Recipient
  • 2014 "Property of the Year" nominee
Certifications
  • Certified Apartment Manager (CAM)
  • Member of the Atlanta Board of Realtors
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Resume Overview

Companies Worked For:

  • Harbor Group Management
  • Apartment Home Properties
  • Carter-Haston Real Estate Services

School Attended

  • Georgia State University
  • Georgia MLS Real Estate School
  • Columbia High School

Job Titles Held:

  • Property Manager
  • Assistant Property Manager
  • Leasing Consultant

Degrees

  • Some College (No Degree) : Business Administration And Management
    Real Estate License : Real Estate , 09/2015
    High School Diploma : 06/2001

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