Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and team members. Successful background managing large, multi-family complexes of over 989 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. 2017 "Property Manager of the Year" nominee and in the same year "Property of the Year" winner. Talented professional considered knowledgeable leader and dedicated problem solver bringing over 17 years of valuable expertise to Property Management. Attentive to detail with experience in coordinating multiple task at once.
Skills
MRI accounting software
Tenant and eviction laws
Maintenance knowledge
Property tours and inspections
Customer service-focused
Financial budgeting and reporting
Staff management
Budgeting
CAM designation
Licensed Realtor
Marketing and advertising
Contract negotiation
Complex problem solving
Work History
01/2006 to Current
Property ManagerHabitat America – Olney, MD,
Managed operations and leasing of a community of 352 apartment homes
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
Communicated with clients and tenants while offering strategic solutions to remedy problems
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
Compiled maintenance and repair requests for submission to Construction Management department and reached out to local contractors for bid proposals
Promptly responded to tenant complaints and concerns
Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
Prepared specifications, solicited bids and approved subcontracts for building services
Analyzed and evaluated monthly and quarterly financial statements
Developed, reviewed and submitted property operating and capital budgets
Handled disciplinary actions, performance appraisals and terminations of company staff
Communicated effectively with owners, residents and on-site associates
Trained and motivated leasing staff during bi-monthly trainings
Developed annual operating budgets and forecasts, as well as sales and marketing plans
Evaluated and recommended changes in rental pricing strategies to remain competitive in market
Maintained constant balance and accounting of property petty cash account
Showed apartments to potential tenants and answered questions regarding community
Attended staff meetings and took extensive notes to share with property manager
Processed security deposit refunds
Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Escalated any major issues to property manager for immediate remediation
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Oversaw monthly collections of over $200,000 in funds, maintaining high payment rates by building positive relationships with tenants
Ensured common areas were kept clean, neat and free of debris
Kept accurate records of all resident and tenant correspondence
01/2004 to 08/2004
Leasing ConsultantTlr Group – Clearwater, FL,
Marketed property to local businesses through collateral, emails and phone calls
Collected rent and tracked resident payments and information in Yardi
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Performed background checks on a number of apartment applicants
Toured property with prospective tenants and provided wealth of information in regards to its key features
Kept meticulous records of all correspondence between management and tenants
Invited prospects to fill out application upon completion of property tour
Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations
Verified tenant incomes and other information before accepting lease applications, working closely with Leasing Manager to maintain accuracy
Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
Escalated any major issues to property manager for immediate remediation
Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other turn key services
Education
Expected in
: Business Administration And Management Georgia State University - Atlanta, GA GPA:
Expected in 09/2015
Real Estate License: Real Estate Georgia MLS Real Estate School - Tucker, GA, GPA:
Expected in 06/2001
High School Diploma: Columbia High School - Decatur, GA GPA:
Accomplishments
Completed over 40 successful real estate transactions
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