Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Quality-focused Property Manager with genuine care for property conditions, resident satisfaction and fulfilling property owner needs. Dedicated Property Manager with more than 10 years overseeing a diversified portfolio of commercial properties. Dedicated Property Manager with concern for both sides of the equation, from residents to board members. Highly skilled in conflict resolution and mediation techniques. Property management professional seeking to apply diverse background in customer relations, sales and collections to field of real estate management. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Enthusiastic Property Manager offering 10 years of experience in fair housing laws and property tours. Polished, hardworking and willing to go extra mile to complete any task. Versatile Property Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision.
- Fair housing mandates
- Knowledge of leasing and market conditions
- Skilled multi-tasker
- Multi-family property management
- Sales and marketing
- Valid Texas driver's license
- Microsoft Office
- Communications
- Problem resolution
- Administrative support
- Team management
- Relationship development
- Team building
- MS Office
- Customer service
- Organization
- Supervision
- Business operations
- RFI Scanners
- Planning and coordination
- Project organization
- Invoice generation
Baytown, TX, 04/2010 - Current
- Collected monthly assessments, rental fees, deposits and payments.
- Collected and maintained careful records of rental payments.
- Recommended clarifications and changes in program policies to director of property management.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Created and updated marketing materials for department programs and properties.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Maintained tenant relations with regular tenant visits and phone calls.
- Established and implemented leasing goals.
- Worked with owners to identify, develop and achieve community goals and objectives.
Thurmont, MD, 10/2017 - 06/2019
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Planned and prepared workflow schedules, delegating tasks for 6-member team.
- Delegated daily tasks to team members to optimize team productivity.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
- Enhanced sales by implementing merchandising and promotional improvements.
- Supported sales management initiatives to optimize business development.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Trained team of 6 to deliver outstanding customer service, boosting customer satisfaction ratings.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Evaluated employee performance and developed improvement plans.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
- Completed inventory audits to identify losses and project future demands.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Chattanooga, TN, 02/2016 - 12/2018
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Conducted tours of vacancies with prospective tenants.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Handled all security deposit refunds.
- Showed units to potential tenants and answered questions about life in community.
- Oversaw daily operations, maintenance and administration of various properties.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Created and implemented policies and procedures for effective property management.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
- Explained policies and procedures to tenants and enforced all rules.
- Kept records of all correspondence with residents and tenants.
- Settled tenant conflicts in the most effective manner possible.
- Checked common areas regularly to keep neat, clean and free of debris.
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Resume Overview
School Attended
- Mansfield High School
Job Titles Held:
- Property Manager
- Assistant Manager
- Assistant Property Manager
Degrees
- High School Diploma
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