property manager resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Dedicated Property Manager with concern for both sides of equation, from residents to board members. Highly skilled in conflict resolution and mediation techniques. Talented at balancing concerns to provide harmonious operations at Storage Facility locations. Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Skills
Fair housing mandates
New construction
Knowledge of leasing and market conditions
Mortgages and loans
Education and Training
East Ridge High School Woodbury, Expected in 06/2017 ā āHigh School Diploma: - GPA:
Experience
Harris County - Property Manager Crosby, TX, 01/2021 - Current
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Reviewed completed applications and assessed household information against file history and program regulations.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Created and updated marketing materials for department programs and properties.
Coordinated 2 major remodeling projects in 2021.
Reviewed and interpreted vendor contracts to effectively enforce all requirements.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Oversaw budgeting process for 13 assigned properties.
Created staff schedules in response to community needs.
Collected monthly assessments, rental fees, deposits and payments.
Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Regularly updated asset management staff regarding leasing and property status.
Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
Handled resident complaints and expedited all maintenance requests.
Updated tenant and unit information to keep current in housing database.
Inspected properties regularly to identify deficiencies and schedule repairs.
Disbursed petty cash to engineering staff and property personnel.
Maintained accurate records of all correspondence with and from tenants.
Partnered with cross-functional teams to address business opportunities and challenges.
Directed collection of more than $50,000 in monthly income with consistently high payment rates.
Wrote clear and concise owner's reports based on findings from quarterly financial statements.
Belk - House Keeping Griffin, GA, 10/2019 - 07/2020
Employed deep-cleaning techniques for areas in need of additional sanitation.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Requested maintenance orders to fix non-working equipment and address room damage.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Interacted pleasantly with clients and guests when performing daily duties.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Laundered sheets and removed stains to restore linens to pristine condition.
Checked 25 rooms per day to verify vacancies post-checkout.
Life Care Centers Of America - Waitress Chesterfield, MO, 09/2014 - 07/2018
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Increased sales of high margin menu items through effective upselling.
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