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property manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. High-energy sales leader with proven relationship-building skills. Customer-oriented with over 20 years of experience in building relationships and growing profit channels by establishing trust.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
06/2017 to 08/2019 Property Manager Kenco Group, Inc. | Jeffersonville, IN,
  • Organized and maintained documents, files and records.
  • Handled resident complaints and expedited all maintenance requests.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Created and updated marketing materials for department programs and properties.
  • Oversaw budgeting process for assigned properties.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Monitored and documented all income, including delinquencies.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Managed completion of [Number] projects in progress simultaneously by frequently checking supply inventories and work orders.
  • Worked closely with [Job title] and [Job title] to design effective construction schedules, maintaining customer satisfaction and meeting deadlines.
12/2008 to 03/2009 Administration Assistant Orix | New York, NY,
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Obtained scanned records and uploaded to database.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Improved office organization by developing filing system and customer database protocols.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
01/2005 to 04/2008 Real Estate Professional John L. Scott Real Estate | North Bend, WA,
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
  • Performed daily maintenance of loan applicant database.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Researched insurance information and flood certificates.
  • Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
  • Identified valuable solutions for customers with credit problems.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Approved loans and specified terms, referring applications outside those limits to [Job title].
05/2002 to 01/2005 Senior Loan Processor Lennar | Nashville, TN,
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Filed completed packages quickly and efficiently.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Checked approvals against established bank and government lending standards.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
Education and Training
Expected in 07/2013 to to BBA | Business Management University of Phoenix, Livermore, CA, GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Dari :
Professional
Negotiated:
Urdu:
Professional
Negotiated:
German:
Professional
Negotiated:
Hindi:
Professional
Negotiated:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Property Manager
  • Administration Assistant
  • Real Estate Professional
  • Senior Loan Processor

Degrees

  • BBA

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