Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.

  • Mortgages and Loans
  • Monthly Fee and Payment Collection
  • Disturbance Handling
  • Repair Planning
  • Security Management and Enhancement
  • Legal Issue Resolution
  • Violation Resolution
  • Deposits Management
  • Operating Cost Tracking
  • Operations Management
  • Codes Compliance
  • Sale and Rental Recordkeeping
  • Dispute Handling
  • Vacancy Marketing
  • Valid [State Name] Driver's License
  • Mobile Device Operation
  • Property Showing
  • Schedule Coordination
  • Basic Mathematics
  • Spreadsheet Tracking
  • Clear Communication
  • Skilled Multi-Tasker
  • Tenant Eligibility Determination
  • Social Perception
  • Work Planning
  • Accurate Property Valuation
  • Tax Liability Calculation
  • Relationship Building
  • QuickBooks and Sage 50
  • Video Surveillance
  • Financing Coordination
  • Complex Problem Solving
  • Customer Relations
  • Community Association Support
  • Enterprise Resource Planning
Property Manager, 02/2020 - 12/2021
Lexington-Jp Chattanooga, TN,
  • Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
  • Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals
  • Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
  • Contracts with tenants by negotiating leases and collecting security deposit
  • Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
  • Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
  • Order placement, invoice verification and general ledger coding
  • Maintains building systems by contracting for maintenance services and supervising repairs
  • Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies
  • Enforces occupancy policies and procedures by confronting violators
  • Prepares reports by collecting, analyzing, and summarizing data and trends
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Collected payment by processing credit card transactions.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Assisted property owners in locating tenants to lease or rent available space.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Prepared and submitted reports to supervisor.
  • Prepared sales contracts, researched customer needs and promoted various [Type] products and services.
  • Entered property data into [Type] computer system and checked values against similar properties.
  • Coordinated shuttle services by communicating with drivers.
  • Processed exchange requests in computer system.
  • Employed sales techniques to boost sales and services.
Assistant Community Manager, 04/2018 - 02/2020
Commercial Investment Properties Woodbury, MN,
  • Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
  • Addressing and resolving residents' questions, concerns, and complaints in a timely manner
  • Processing applications, conducting credit checks, and negotiating contracts
  • Inspecting property conditions and coordinating maintenance activities
  • Managing budgets, accounts, rent collections, and tenant notices
  • Creating and distributing marketing materials to attract new tenants
  • Maintaining organized and updated resident files and records
  • Reporting any problems or issues to the property manager.
  • Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
  • Facilitated and maintained compliance with federal housing re-certification regulations.
  • Supervised [Number] employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
  • Saved money by operating community within budget.
  • Updated resident accounts with latest personal information and recent payments.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
  • Supervised [Number]-person staff consisting of maintenance, activities and security personnel.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
  • Aided team during construction, interior renovation and property rehabilitation projects.
  • Gathered information from residents and devised successful resolutions.
  • Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
  • Oversaw and successfully managed services and facility organization for [Type] community housing [Number] residents.
  • Partnered with maintenance to ensure [Number]% of vacant apartments are ready at all times.
  • Drove tenant feedback to deliver information to management for corrective action.
  • Aided team during construction, interior renovations and property rehabilitation projects by handling [Task] and [Task].
  • Kept HOA in good legal standing through proper documentation and implementation of required actions.
  • Successfully led team to opening of [Number] communities within [Number] months.
  • Increased renewal effective rent by [Number]% and effective rent [Number]%.
  • Ranked #[Number] for top revenue performance company-wide in FY[Number].
Assistant to the Chaplain, 04/2010 - 09/2018
Chewy Dayton, OH,
  • Of the unit ministry team
  • Identified and obtained resources for Army staff in compliance with their spiritual and moral needs
  • Formulated action plans for using resources such as personnel, material, facilities and funding
  • Interpreted and implemented policies and procedures inherent to the free exercise of religion
  • Assisted in managing religious ceremonies such as worship services, rites and meritorious services
  • Ensures availability at worship-space and supervised laity in arranging area
  • Provided assistance in coordinating necessities for religious ceremonies
  • Gathered information and prepared materials for use in daily devotions, prayer meetings and Bible studies.
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
  • Visited, counseled and prayed with church members to provide pastoral care.
  • Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
  • Reached out to unchurched, new residents or inactive church members.
  • Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
  • Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
  • Brought attention to youth ministry contributions through congregational awareness initiatives.
  • Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in [Type] activities.
  • Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
  • Expanded ministry successfully by acquiring new facility for worship and renovating [Type] building into community recreational center.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Certified Pharmacy Technician, 09/2015 - 04/2018
Sam's Club City, STATE,
  • Number one in suggestive selling of vaccinations
  • Expert in processing of prescription insurance
  • Maintains and Manages drug ordering system
  • Follows strict direction and leadership of Pharmacist
  • Accuracy of written and oral correspondence with Physician and Health Care Professionals
  • Master of computer systems quickly and accurately inputting information
  • Maintained excellent report with management, peers, and customers number 1 in customer surveys
  • Ordering, preparing and distributing prescriptions.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Established and updated patient profiles, medications and insurance details.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
  • Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Verified and filled medications for up to [Number] patients per day, maintaining [Number]% accuracy.
Education and Training
: , Expected in 11/2010
United States Army Chaplain Center and School - ,
High school diploma or GED: , Expected in 09/2010
Tacoma Community College - ,
  • Branch: Army
  • Service Country: United States
  • Rank: E-4, Customer Service Management
  • Complaint Handling & Resolution
  • Customer Satisfaction Enhancement
  • Front-End Supervision
  • Sales & Margin Improvement
  • Teambuilding & Training
  • Cost-Reduction Strategies
  • Maintain 85% Closing Ratio
  • Retail Operations
  • Member Retention
April 2010 to April 2018 Certifications and Licenses Pharmacy Technician Certification PTCB Certification Additional Information
Willing to relocate to
Additional Information
  • Willing to relocate to:, Yulee, FL - Jacksonville, FL - Amelia Island, FL Authorized to work in the US for any employer
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School Attended

  • United States Army Chaplain Center and School
  • Tacoma Community College

Job Titles Held:

  • Property Manager
  • Assistant Community Manager
  • Assistant to the Chaplain
  • Certified Pharmacy Technician


  • High school diploma or GED

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