Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals
Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
Contracts with tenants by negotiating leases and collecting security deposit
Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with landscaping and snow removal services
Order placement, invoice verification and general ledger coding
Maintains building systems by contracting for maintenance services and supervising repairs
Secures property by contracting with security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies
Enforces occupancy policies and procedures by confronting violators
Prepares reports by collecting, analyzing, and summarizing data and trends
Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Conducted apartment tours for potential tenants and answered questions about property.
Reviewed completed applications and assessed household information against file history and program regulations.
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Educated clients on lease and rental agreements.
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Collected payment by processing credit card transactions.
Contacted customers and billing parties about overdue rentals and requested expected date of return.
Assisted property owners in locating tenants to lease or rent available space.
Oversaw maintenance, appearance and performance of company vehicles.
Prepared and submitted reports to supervisor.
Prepared sales contracts, researched customer needs and promoted various [Type] products and services.
Entered property data into [Type] computer system and checked values against similar properties.
Coordinated shuttle services by communicating with drivers.
Processed exchange requests in computer system.
Employed sales techniques to boost sales and services.
Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
Addressing and resolving residents' questions, concerns, and complaints in a timely manner
Processing applications, conducting credit checks, and negotiating contracts
Inspecting property conditions and coordinating maintenance activities
Managing budgets, accounts, rent collections, and tenant notices
Creating and distributing marketing materials to attract new tenants
Maintaining organized and updated resident files and records
Reporting any problems or issues to the property manager.
Conducted resident re-certification appointments and interviews monthly to update records appropriately and verify program eligibility.
Facilitated and maintained compliance with federal housing re-certification regulations.
Supervised [Number] employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
Saved money by operating community within budget.
Updated resident accounts with latest personal information and recent payments.
Recommended property improvements based on detailed evaluations of current property conditions.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Boosted tenant retention by addressing issues to achieve speedy resolution.
Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
Supervised [Number]-person staff consisting of maintenance, activities and security personnel.
Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
Aided team during construction, interior renovation and property rehabilitation projects.
Gathered information from residents and devised successful resolutions.
Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
Oversaw and successfully managed services and facility organization for [Type] community housing [Number] residents.
Partnered with maintenance to ensure [Number]% of vacant apartments are ready at all times.
Drove tenant feedback to deliver information to management for corrective action.
Aided team during construction, interior renovations and property rehabilitation projects by handling [Task] and [Task].
Kept HOA in good legal standing through proper documentation and implementation of required actions.
Successfully led team to opening of [Number] communities within [Number] months.
Increased renewal effective rent by [Number]% and effective rent [Number]%.
Ranked #[Number] for top revenue performance company-wide in FY[Number].
Assistant to the Chaplain, 04/2010 - 09/2018 Chewy – Dayton, OH,
Of the unit ministry team
Identified and obtained resources for Army staff in compliance with their spiritual and moral needs
Formulated action plans for using resources such as personnel, material, facilities and funding
Interpreted and implemented policies and procedures inherent to the free exercise of religion
Assisted in managing religious ceremonies such as worship services, rites and meritorious services
Ensures availability at worship-space and supervised laity in arranging area
Provided assistance in coordinating necessities for religious ceremonies
Gathered information and prepared materials for use in daily devotions, prayer meetings and Bible studies.
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
Visited, counseled and prayed with church members to provide pastoral care.
Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
Reached out to unchurched, new residents or inactive church members.
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
Brought attention to youth ministry contributions through congregational awareness initiatives.
Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in [Type] activities.
Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
Expanded ministry successfully by acquiring new facility for worship and renovating [Type] building into community recreational center.
Prioritized and organized tasks to efficiently accomplish service goals.
Certified Pharmacy Technician, 09/2015 - 04/2018 Sam's Club – City, STATE,
Number one in suggestive selling of vaccinations
Expert in processing of prescription insurance
Maintains and Manages drug ordering system
Follows strict direction and leadership of Pharmacist
Accuracy of written and oral correspondence with Physician and Health Care Professionals
Master of computer systems quickly and accurately inputting information
Maintained excellent report with management, peers, and customers number 1 in customer surveys
Ordering, preparing and distributing prescriptions.
Maintained clean and organized pharmacy shelving and work areas.
Verified patients' identities at pickup to prevent sale of wrong medications.
Efficiently processed cash register transactions for new and refilled prescription orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Established and updated patient profiles, medications and insurance details.
Supervised inventory levels to maintain adequate supply of medications and medical supplies.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Adhered to infection control policies and procedures to prevent spread of disease.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Prepared pricing and instruction labels for placement on prescriptions.
Compiled customer demographic, allergy and medical history background.
Received, reviewed, dispensed and labeled over [Number] prescriptions daily.
Verified and filled over [Number] prescriptions per day in busy [Type] pharmacy setting.
Educated patients on prescription instructions and answered questions regarding drug side effects.
Verified and filled medications for up to [Number] patients per day, maintaining [Number]% accuracy.
Education and Training
: , Expected in 11/2010 - United States Army Chaplain Center and School - , GPA:
High school diploma or GED: , Expected in 09/2010 - Tacoma Community College - , GPA:
Accomplishments
Branch: Army
Service Country: United States
Rank: E-4, Customer Service Management
Complaint Handling & Resolution
Customer Satisfaction Enhancement
Front-End Supervision
Sales & Margin Improvement
Teambuilding & Training
Cost-Reduction Strategies
Maintain 85% Closing Ratio
Retail Operations
Member Retention
Certifications
April 2010 to April 2018
Certifications and Licenses
Pharmacy Technician Certification
PTCB Certification
Additional Information
Willing to relocate to
Additional Information
Willing to relocate to:, Yulee, FL - Jacksonville, FL - Amelia Island, FL
Authorized to work in the US for any employer
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