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property manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, bi-lingual speaking fluent Polish. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills
  • Team building
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Analytical and Critical Thinking
  • Written Communication
  • Interpersonal Communication
  • Organization and Time Management
  • Self-Motivated
  • Data Entry
  • Attention to Detail
  • Problem-Solving
  • Good Telephone Etiquette
Work History
08/2007 to 03/2020
Property Manager Ymca Kansas City Shawnee Mission, KS,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Quoted prices, listed terms and included detailed fabrication information in customer estimates.
  • Informed customers about product benefits, pricing and warranties.
  • Communicated effectively with owners, residents and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
02/2006 to 08/2007
Personal Banker Coastal Financial Corporation Edmonds, WA,
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Expanded client base by promoting new financial products.
  • Achieved consistent recognition as top sales performer.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Performed vault duties to handle large deposits of cash.
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
  • Presented new and additional products and services to existing customers.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Solved customer challenges by offering relJessicant solution.
  • Examined tellers' reports of daily transactions for accuracy.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Counted cash drawers and made bank deposits.
  • Promoted bank's products and services by consistently cross-selling to customers.
04/1993 to 01/2006
Office Manager/Sales Associate CounterCrafters Inc City, STATE,
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relJessicant products and services.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Prepared large cash deposits with zero discrepancies.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for customers.
  • Compared vendor prices and negotiated for optimal savings.
  • Jessicaluated employee records and productivity to complete employee Jessicaluations.
  • Sourced vendors for special project needs and negotiated contracts.
Education
Expected in 06/1981 to to
High School Diploma:
Liceum Konserwacji Zabytkow I Architektury - Torun, Poland,
GPA:
Languages
Polish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Liceum Konserwacji Zabytkow I Architektury

Job Titles Held:

  • Property Manager
  • Personal Banker
  • Office Manager/Sales Associate

Degrees

  • High School Diploma

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