Property Manager resume example with 8+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Greetings,
I am Jessica Claire,
A Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Raised under a business oriented family, I believe customer service is not only important, but fulfilling.
A get it done kind of girl, you tell me jump, I ask "which direction"
Strong minded , and very accountable worker.
Skills
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Experience
Property Manager, 08/2019 - Current
Mhc Equity Lifestyle Properties – Walnutport, PA,
Mhc Equity Lifestyle Properties – Walnutport, PA,
- Conducted unit tours for potential tenants and answered any questions.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Reviewed completed applications and assessed rental information against file history and program regulations.
- Increased occupancy from 36% to 72% through dynamic marketing initiatives.
- Maintained accurate records of all correspondence with and from tenants.
- Collected monthly assessments, rental fees, deposits and [Type] payments.
- Planned and conducted "Teams meetings on a daily basis to enable tenants to voice concerns and provide forum for issues to be addressed.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Handled tenant complaints and expedited all maintenance requests.
- Maintained thorough, accurate and compliant records for internal and regulatory audits. ( Audits are done once WEEKLY)
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Shift Lead Manager, 06/2019 - 07/2020
Pitney Bowes – Remote, FL,
Pitney Bowes – Remote, FL,
- Managed schedules, accepted time off requests and found coverage for shifts.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Cross-trained in every store role to maximize operational knowledge.
- Recruited, hired and trained 7 employees for marketing and sales department.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Night Audit Supervisor, 01/2017 - 01/2019
Hyatt Hotels Corp. – Madison, WI,
Hyatt Hotels Corp. – Madison, WI,
- Compiled data to create reports such as gross revenue report and presented to owner.
- Hired and trained front office staff such as Attendants.
- Posted guest check corrections and late charges to customer profiles.
- Held keys to property to access various areas on grounds for events requiring immediate action such as emergency repairs.
- Managed front desk and lobby inventory by overseeing restocks.
- Assigned maintenance or housekeeping tasks to appropriate staff based on daily and weekly schedule as well as guest requests.
- Completed all nightly updates to hotel rates and individual room charges.
- Monitored reservations to track incoming parties and special events.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Ran end-of-day computer functions and closed out reports, submitting details to property manager for review.
- Assessed checklist on daily basis and planned shift accordingly.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Store Manager, 11/2010 - 08/2015
Steven Madden, Ltd. – Arcadia, CA,
Steven Madden, Ltd. – Arcadia, CA,
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Diminished total loss by 6% by implementing effective operational improvements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw POS operations and cash management to reduce errors.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education and Training
New York University - New York, NY
- Dissertation: Thesis on Generational Curses
"Do they actually exist, and can they be broken?"
- 3.6 GPA
- School Leadership Recipient
- Minor in Journalism
- Major in Pre- Law
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Resume Overview
School Attended
- New York University
Job Titles Held:
- Property Manager
- Shift Lead Manager
- Night Audit Supervisor
- Store Manager
Degrees
- Some College (No Degree)
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