I am a talented professional considered a knowledgeable leader, mentor and dedicated problem solver. I bring 6 years of valuable expertise from my current property management role.
I feel my communication skills, ability to coach, train and hold people accountable coupled with my knowledge of how to successfully manage properties will be an asset in the Regional Operation Manager position.
I am a licensed real estate professional devoted to taking care of properties. My main area of focus is customer service to our owners, tenants and vendors. While managing over 300 properties I am able to remain efficient and pro-active in order to avoid possible issues for either owners or tenants.
I have trained new property managers in both Tulsa and OKC. I feel with consistent training and accountability the Oklahoma market will become more successful.
I feel consistent communication is the key to maintaining and growing our business. My duties include move in/move out inspections and coordination, enforcement of lease terms, communication with all parties and supervisors, training new property managers in both Tulsa and OKC, KPI compliance, mid lease inspections, and maintenance of the properties.
In this position I enjoyed acquiring and developing talent, leading teams of associates in multiple locations, scheduling to meet the needs of our customers, ensuring an efficient and profitable business.
My duties included:
- Key leader developing talent to improve customer experience during a transformational time in the company
- Oversee daily processes and provide training, follow up and accountability to team members at all levels in the organization
- Drive store needs as well as chair two district positions delivering positive results
- Utilize my ability to both multitask and make quick business decisions in a fast moving environment
- Predict future business needs and pre-act to create positive opportunities during peak holiday seasons
After leaving 23 of retail I was looking for a better work/life balance. Floral Haven provided new challenges and personally rewarding work. This position was 100% commission which was a change. I enjoyed my time here and felt the need to return to the retail environment when I was recruited by JC Penney.
During my time at Floral Haven I offered my care, passion and concern to both families planning their final wishes as well as taking care of families who lost loved ones. I created a comforting environment for difficult decisions to be made and provided aftercare during the months after a loss.
My duties included:
- Multitasking by prospecting, taking care of at need families and following up with families needs after a loss ensuring all family members knew they were being well cared for
-Trained new associates on how to talk with families, product selection and cemetery/memorialization options
- Built strong relationships with local funeraldirectors and suppliers in order to improve the services provided to my families
I spent all my years at Home Depot in operational positions. I began as a part time cashier while in high school, quickly worked my way up to head cashier. I had the opportunity to open a new store as an electrical department employee. Shortly after I was able to move into operations as an auditor. I spent the next few years years accepting positions with increasing responsibility in order to learn all aspects of the business.
The last 6 years of my career was as store manager. I held these positions in all 5 Tulsa stores as corporate needed to fill positions. I managed a
stores producing $28M in sales annually with responsibility for overseeing daily operations, human resources, inventory and ensuring customer satisfaction and store profitability.
(2008‐2009)Previously ran a successful store for 7 months before district management requested me to move to a poor performing store.
(2005‐2008)As a new store manager ran a $17M store turning it around from an under performing store in 6 months.
My duties included:
‐ Hire, train and develop highly motivated supervisors and sales teams
of up to 140 associates, 18 supervisors and 4 salaried assistant
‐ Develop creative and effective marketing and merchandising techniques
to boost sales
‐ Create new initiatives to improve efficiency, control costs, prevent loss,
drive revenue and achieve competitive profit and loss results
‐ Reduced workers compensation and general liability claims year after
year including two years with zero OSHA recordable claims
‐ Developed 6 hourly associates who were promoted into salaried
I entered the work force and did not receive a college degree.
I am a licensed real estate agent. If my brokers license is needed, I can obtain this as well.
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