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Property Manager Resume Example

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PROPERTY MANAGER
Professional Summary

Enthusiastic Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, homeowner associations with over 1,000 homes. Exceptional record of maintaining profitability through positive resident relations and cost controls. Ready to bring knowledge and abilities to challenging role with potential for long-term advancement and success.

Skills
  • Accounts payable
  • Budget
  • Special events
  • Microsoft Office
  • Organizational
  • Scheduling
  • Phone
  • Vendor relations
  • Websites
  • Financial budgeting and reporting
  • Customer service-focused
  • Building operations
  • Maintenance knowledge
  • Property management
  • Community Associations Institute (CAI) member
  • Administrative support
Work History
Property Manager10/2019 to Current
Marsh Landing Management Company – Jacksonville Beach, FL
  • Process Architectural review applications, deposits and refunds.
  • Work with Covenant Enforcement/Standards Committee on enforcing community rules and regulations.
  • Weekly inspections of all community common property and schedule necessary work as needed.
  • Process violation letters in accordance to Governing documents and Florida Statutes.
  • Schedule and attend HOA Board and Committee meetings and post notifications.
  • Assist Office Administrator with main phone line, bar code administration and amenity scheduling.
  • Support to Access Control Chair with committee meetings, scheduling, vendor selection, projects, etc.
  • Prepare and disburse financials to Board and respective committees monthly, including monthly budgeted figures versus actual money spent and providing a variance report.
  • Maintain and manage community websites.
  • Update community calendar with scheduled meetings and events.
  • Send out mass community emails and/or updates as needed.
  • Work with maintenance staff to ensure that their timesheets are turned in on time, accurate.
  • Turn in timesheets to the office controller for payroll processing.
  • Process and code invoices as needed.
  • Plan and coordinate office holiday functions.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
  • Monitored timely receipt and reconciliation of HOA dues collections in accordance with HOA and state statutes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained common property facilities by organizing regular maintenance, major repairs and capital improvement projects.
  • Organized and participated in Board and Committee meetings on a monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Communicated effectively with owners, residents and on-site associates.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal requirements.
  • Developed annual operating budgets and forecasts.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Established strong, professional relationships with Board, Committees and residents by promoting team collaboration and delivering exemplary service.
  • Scheduled outside contractors for major maintenance issues.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Administered operations to handle needs of more than 1,000 residents across 4 property associations.
Assistant Property Manager06/2017 to 10/2019
Marsh Landing Management Company – Jacksonville Beach, FL
  • Answer and field calls from residents, board members and vendors.
  • Prepare powerpoint presentations, board packets, financials and any other documents needed for meetings.
  • Maintain homeowner and association records.
  • Process Architectural review applications, deposits and refunds.
  • Assist with drafting and/or enforcing community rules and regulations.
  • Process violation letters.
  • Field calls when the property manager is not available.
  • Assist with meeting planning, scheduling and minutes.
  • Process and code invoices as needed.
  • Plan and coordinate office holiday functions.
  • Coordinate monthly, quarterly, and annual inspections for office building and structures in the communities.
  • Escalated any major issues to property manager for immediate remediation.
  • Developed policies and procedures for effective property management.
  • Kept accurate records of all Board/Committee and resident correspondence.
  • Oversaw monthly collections of over $592,000 in funds, maintaining high collection rate and low Accounts Receivable debt.
  • Maintained operational facilities attractive by organizing regular maintenance, major repairs and capital improvement projects.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
Office Administrator01/2014 to 06/2017
Marsh Landing Management Company – Jacksonville Beach, FL
  • Responsible for scheduling and maintaining four park and recreation calendars for parties and sporting practices as well as ensuring that the proper certificate of insurance is on file.
  • Plan and coordinate office holiday functions.
  • Coordinate monthly, quarterly, and annual inspections for office building and structures in the communities.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Reconciled account files and produced monthly reports to keep President and Controller informed about office operations.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Supported Senior Property Managers and Accounting department with effective correspondence management, document coordination and customer relations.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Verified 8 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Assisted in proper processing of up to 20 bookings monthly, encompassing multiple representatives.
Education
High School Diploma06/1997San Diego School of Creative And Performing Arts- San Diego, CA
Certifications

Community Association Management License

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Resume Overview

Companies Worked For:

  • Marsh Landing Management Company

School Attended

  • San Diego School of Creative And Performing Arts

Job Titles Held:

  • Property Manager
  • Assistant Property Manager
  • Office Administrator

Degrees

  • High School Diploma 06/1997

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