Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Skills
Multi-family property management
Skilled multi-tasker
Team player
New construction
Commercial property
Experience
02/2006 to 12/2019Property ManagerUs Storage Centers | Inglewood, CA,
Reviewed all leases to guarantee proper level of service for tenants.
Compiled and conveyed all operational and financial data to regional manager.
Directed collection of more than $435,000 monthly income with consistently high payment rates.
Inspected property every daily, weekly and monthly, took pictures and wrote reports regarding findings for submission to Maintenance Supervisor and Asset Manager.
Directed sales and marketing plans to maximize rental income and increase occupancy rates.
Coordinated maintenance and repair requests with Maintenance department and contacted contractors for bid proposals.
Negotiated with outside contractors to obtain reasonable fees for all contracted work; i.e., landscaping, painting, cleaning, etc.
Planned and conducted team meetings on weekly/monthly basis
Maintained accurate records of all correspondence with and from tenants.
Worked with Asset Manager and ownership to identify, develop and achieve community goals and objectives.
10/2004 to 02/2006Property ManagerUs Storage Centers | Killeen, TX,
Maintained accurate records of all correspondence with and from tenants.
Worked with multifamily real estate owners to identify, develop and achieve community goals and objectives.
Reviewed all leases to guarantee proper level of service for tenants.
Compiled and conveyed all operational and financial data to regional manager.
Directed collection of more than $350,000 in monthly income with consistently high payment rates.
Inspected property daily, weekly and monthly, took pictures and wrote reports regarding findings for submission to maintenance supervisor and asset manager.
Directed sales and marketing plans to maximize rental income and increase occupancy rates.
Coordinated maintenance and repair requests with department and contacted contractors for bid proposals.
Negotiated with outside contractors to obtain reasonable fees for various contracted maintenance; i.e., landscaping, painting, cleaning, etc.
Planned and conducted team meetings on weekly/monthly basis.
Compiled weekly and monthly reports to advise asset managers/owners on property status.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Taught, promoted and enforced safe work practices among on-site staff.
Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
Maintained accurate and updated websites and printed materials.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Monitored common areas for cleanliness and safety.
Conducted apartment tours for potential tenants and answered any questions.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Established and implemented leasing goals while managing effective lease expiration program.
Updated tenant and unit information to keep current in housing database.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Developed and implemented strategic plan for property management.
10/1997 to 05/2004Property ManagerUs Storage Centers | Lake Forest, CA,
Maintained accurate records of all correspondence with and from tenants.
Worked with owners to identify, develop and achieve community goals and objectives.
Reviewed all leases to guarantee proper level of service for tenants.
Directed collection of more than $375,000 in monthly income with consistently high payment rates.
Inspected property every, took pictures and wrote reports regarding findings.
Directed sales and marketing plans to maximize rental income and increase occupancy rates.
Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
Taught, promoted and enforced safe work practices among on-site staff.
Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
Implemented processes to provide residents benefits of clean, safe and well-maintained community.
Monitored common areas for cleanliness and safety.
Conducted apartment tours for potential tenants and answered any questions.
Established and implemented leasing goals while managing effective lease expiration program.
Updated tenant and unit information to keep current in housing database.
Drafted staffing plans each week for staff of six workers.
Handled resident complaints and expedited all maintenance requests.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Inspected properties regularly to identify deficiencies and schedule repairs.
Education and Training
Expected in | Interior DesignGrossmont Community Collete, La Mesa, CA, GPA:
Expected in High School Diploma | Helix High School, La Mesa, CAGPA:
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