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property manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Well-qualified Certified Apartment Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, residents, and team members to further company goals. Dedicated with background in overseeing wide range of daily operations for a multitude of properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Dependable and organized with experience overseeing various types of properties including renovations, lease up properties, and bond/housing choice vouchers. Strong knowledge of income tax credits, Section 8 requirements and recertification vouchers. Successful in maximizing rent collection and managing outstanding tenant issues with focus on retention. Ready to leverage training and experience to take on new professional challenges.

Skills
  • Yardi, MRI, Onesite
  • Problem Solving
  • Conflict Resolution
  • Financial Analytics
  • Communication
  • Renovations
  • Organization
  • Team Management
  • 20+ years' experience
  • Microsoft Office / MAC
Work History
08/2018 to Current
Property Manager Us Storage Centers Long Beach, CA,
  • Trained developed and motivated leasing staff during bi-weekly trainings and maintenance team during monthly trainings.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Developed and executed plan to achieve 22% total rental revenue increase over three years.
  • Maximized Net Operating Income 12% over budget expectations during pandemic.
  • Created and executed company wide training for VA Rent Relief Program which allowed all personnel to monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and completed 4.5 million dollars in capital improvement projects.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Prepared specifications, solicited bids and approved subcontracts for community projects.
01/2013 to 08/2018
Property Manager Us Storage Centers Longwood, FL,
  • Decreased operating costs 4% by implementing cost control procedures.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Maintained sufficient number of units market-ready for lease.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Prepared specifications, solicited bids and approved subcontracts for community projects.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
01/2009 to 10/2011
Regional Marketing Manager Northmarq Capital Washington, DC,
  • Managed operations and leasing of nine upscale historic renovated multifamily buildings and three commercial buildings while managing staff of five.
  • Leased up three of nine buildings within 90 days in order to transfer construction loan to conventional loan and continued exceeding owner expectations for remaining six buildings within 6 months all during recession.
  • Created and mentored best practices and protocols to maximize productivity for staff of six managers.
  • Developed strategic and tactical marketing plans for region that extended from Richmond to Portsmouth VA.
  • Negotiated vendor contracts and presented to owners for approval.
  • Inspected lease up community common areas, apartment units, and model appearance to address problems prior to construction management release to ownership.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Created financial forecasts, budget, and operational goals with personnel and ownership.
  • Analyzed and evaluated monthly and quarterly financial statements.
Education
Expected in 12/2018 to to
Certified Apartment Manager: Property Management
Virginia Apartment Management Association - Richmond, VA ,
GPA:
  • Professional development completed in all facets of on site property management.
Expected in 05/1998 to to
No Degree: Accounting And Computer Science
Hampton University - Hampton, VA
GPA:
  • Received a partial softball scholarship.
  • Accomplished winning my position on the field becoming a freshman starting player. As a team, we won our conference and went on to participate in the Mid-Eastern Atlantic Conference.
  • Elected Captain of Lady Pirates
  • Dean's List Spring and Fall Semesters during 1996-1998
Accomplishments

Assist with due diligence and acquisitions during the sales process. I am a mentor for other employees by developing and training either virtually or on site. I served on the 2019 VAMA Benefits and Memberships committee.

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Resume Overview

School Attended

  • Virginia Apartment Management Association
  • Hampton University

Job Titles Held:

  • Property Manager
  • Property Manager
  • Regional Marketing Manager

Degrees

  • Certified Apartment Manager
  • No Degree

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