Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline operations.
Banner Elk Winery:
a. Having run a B&B and winery for over for years in the mountains of North Carolina, I dealt with an array of guests. Often we were the haven for cooler weather and quiet for the Charlotte, Raleigh, and Fayetteville crowd. It was my responsibility to answer questions about the property and surrounding area, book guest stays and ensure their satisfaction. The first lesson I taught my employees; i can teach you wine, I cannot teach you to be nice to someone. Maintaining a clear head and cool composure during a situation of client dissatisfaction or emergency is paramount when working with the public.
b. I created and maintained inventory reports in Excel for the winery that included wine bottles sold, by the glass and bottle pours, and retail inventory versus cash intake. I created and maintained a six-week-out rolling payables Excel that tracked our expenses and projected income, tied back to Quickbooks.
c. My job had several responsibilities that ran in different directions. On the weekends i was responsible for guest check-ins in our B&B, watched over breakfast preparations while mingling with guests, and was an extra set of hands at the winery for tastings and guest relations. Weekdays I was on the phone handling bookings, working in the office on Excel and Quickbooks, and filing our invoices. I color coded binders for easily identification, created Vendor contact sheets, and created a manual for every step of my job to ensure easy cross-training. I sat as the Vice President over the High Country AVA.
a. As an administrative assistant, I was the first point of contact for anyone trying to reach the Registrar. I scheduled meetings, handled phone calls, fielded questions by students, parents and the campus.
b. I maintained the monthly reporting budgets for the office, created payables and travel reports for the office.
c. While I was the direct assistant to the Registrar, I also handled the needs of the executive team as needed, especially for Commencement. I sat in on meetings to take notes, proof read drafts before publishing, and matained files for yearly reporting to the unviersity.
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