Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Train onsite staff as well as team members from sister properties. Proficient user of multiple property management software platforms (Yardi, Entrata, MRI). Highly capable and motivated individual requiring minimal supervision.
Station 117 Franklin, MA January 2020- Current
Currently overseeing the lease-up of a 257 unit market rate luxury community and exceeding budgeted occupancy. Create and implement events and marketing strategies using out of the box thinking during pandemic related restrictions. Wrote the budget based on performa and the needs of the site. Manage payables using Nexus Payables and write monthly variance reports for stake holders. Review rental applications for approval and execute all lease contracts. Remain aware of all construction and maintenance projects through weekly team meetings. Work with vendors and internal contracts department to execute site level contracts. Onboard and mentor onsite team on policies, leasing needs, best practices, and software use.
Talia Marlborough, MA July 2016- March 2020
Oversaw the successful lease-up of a 225 unit mixed component luxury community utilizing my outreach marketing skills and creating brand awareness. Ensured curb appeal and the interior of buildings were attractive and inviting. Motivated and trained the on-site team on procedures, policies, resident relations, and 40B compliance. Organized and completed the required lottery for the 40B program. Wrote the annual budget based on performa, prior year actuals, and site needs. Led the weekly meetings between construction and property management. Mitigated fall out from a widespread property disaster by effective communication with residents. Coordinated large scale redevelopment project in conjunction with various departments in the company.
Coppermill Park Stoughton, MA October 2012- June 2016
Managed a 154 unit mixed component luxury community from the time of acquisition and within two months corrected a downward occupancy trend from 87% to a stable 95%. Led the region in online reputation and earned three separate sense of community awards for highest resident survey scores. Trained on-site team on company policies and procedures, 40B and housing voucher regulations, and best practices. Wrote the annual budget based on performa and prior year actuals. Toured potential buyers when the site was on the market and completed all necessary due diligence to ensure a smooth sale transaction.
The Groves at Milford Milford, MA 2010-2012
I processed all the move-put dispositions and sent corresponding paperwork to accounts payable. Maintained thorough, accurate and compliant records for internal audits. Managed the renewal program and increased the resident retention rate by 25%. Processed all payables using Nexus. Handled all delinquency matters and attended court proceedings with attorney. Trained the leasing team on policies, site specific needs, and best practices.
Longview at Georgetown Georgetown, MA 2008-2010
I oversaw the renewal program and maintained a resident retention rate around 60%. I stayed on top of the marketing needs of the site and communicated opportunities to appropriate individuals when needed. Showed potential residents available apartments and processed all application and lease paperwork. Assisted the property manager with qualifying 40B applications.
The Avondale Ashland, MA October 2007- August 2008
Maintained thorough, accurate and compliant records for internal audits. Coordinated general maintenance and repairs to keep facilities operational and attractive. Handled resident complaints in a timely and professional manner. Showed apartments to potential residents and answered questions about life in the community. Processed all move-out paperwork and payables. Reduced site delinquency substantially through in-house collection efforts and working closely with site attorney on agreements.
Stonegate Marlborough, MA October 2006-October 2007 Leasing Consultant
Participated in the lease up of a class luxury 352 unit mixed component property. Marketed property to prospective tenants by giving tours and pointing out key features. Coordinated and followed up on maintenance requests for residents. Promoted property to businesses in local area through marketing collateral and emails. Maintained the prospect pipeline with consistent follow-up. Promoted to Assistant Property Manager in the company within a year.
Received the Fairfield Difference award in 2019.
Received the Vision Award in 2017.
Received an award for the highest survey score in the company in 2017 (4.9 out of 5).
Recognized at 2015 Leadership conference for having the second highest online reputation score in the company.
Received the Servants Heart Award in 2014.
Received the Sense of Community Award in 2013, 2014, and 2015 (highest site survey score in VP's portfolio).
Employee of the month twice during tenure with The Dolben Company.
Nominated for NAA Leasing Professional of the year by The Dolben Company in 2011 and 2012.
NALP achieved in 2012
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