property manager resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Experienced in Conventional and LITCH properties.
Skills
Deposits Management
Grounds and Facility Inspection
Vacancy Marketing
Local and State Laws
Repair Planning
Tenant and Owner Liaising
Performance Assessment
Monthly Fee and Payment Collection
Maintenance Oversight
Violation Resolution
Administrative Leadership
Dispute Handling
Operating Cost Tracking
Disturbance Handling
Complaints Investigation
Property Service Contract Administration
Financial Budgeting and Reporting
Rent Collection
Property Management Systems
Property Tours
Background Check Investigations
Affordable Housing Programs Knowledge
Building Operations
Property Showing
Tenant and Eviction Laws
Tenant Screening
Knowledge of Building Codes
Fair Housing Mandates
Property Management Software Understanding
Safe Work Practices
Employee Motivation and Guidance
Effective Planning
Yardi Systems Yardi Voyager Commercial
Cloud-Based File Management
Accurate Property Valuation
Resident Relations
Property Walks
Mobile Device Operation
Increasing Occupancy
Market Tracking
Tenant Rights
Office Staffing
Resident Satisfaction
Staff Meetings
Spreadsheet Tracking
Notice Posting
Fair Housing Laws Knowledge
Community Engagement
Corrective Actions
Equipment Replacement
Property Accountability
Minor Repairs
Inventory Control Processes
Tenant Improvements
Maintenance and Supply Requests
Customer Relations
Inspecting Properties
Renewals Management
Property Rights
Tenant Eligibility Determination
Subcontractor Management
Screening Processes
Work History
06/2019 to 09/2022Property ManagerYmca Kansas City | Ks, KS,
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Maintained sufficient number of units market-ready for lease.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Developed, reviewed and submitted property operating and capital budgets.
Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Trained and motivated leasing staff during bi-monthly trainings.
12/2013 to 06/2019Property ManagerYmca Kansas City | Kansas City, MO,
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Maintained sufficient number of units market-ready for lease.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Developed, reviewed and submitted property operating and capital budgets.
Prepared specifications, solicited bids and approved subcontracts for building services.
Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
08/2012 to 09/2013Assistant Property ManagerXenith | Tallahassee, FL,
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Kept accurate records of all resident and tenant correspondence.
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Escalated major issues to property manager for immediate remediation.
Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
Showed apartments to potential tenants and answered questions regarding community.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Posted policies and rules in common areas for tenant review.
Attended staff meetings and took extensive notes to share with property manager.
Trained and motivated leasing staff during bi-monthly trainings.
Education
Expected in to to No Degree | English And PsychologyLBWCC, Greenville, AL, GPA:
Awarded - Outstanding GPA in Englis
Scholarship Recipient
Expected in 05/1997 to to High School Diploma | Robert E Lee High School Montgomery AL, Montgomery, AL, GPA:
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