LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Poised Office administrator offering 12 years of experience in property/retail sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.

Skills
  • Human resources best practices
  • Computer proficiency
  • Report writing
  • Detail-oriented
  • Data entry
  • Ability to prioritize
  • Detail oriented
  • Banking operations
  • Self-directed
  • File and data retrieval systems
  • Public relations
  • Reception
  • Professional demeanor
  • Time management ability
  • Inventory control
  • Customer service orientation
  • Accounts reconciliation
  • Invoicing and billing
Experience
03/2015 to 12/2019
Property Manager Related Companies Brooklyn, NY,
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Prepared and submitted monthly tenant visit logs in timely manner.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited all maintenance requests.
  • Managed day-to-day operations for 647 rental units with 534 occupants.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Approved ledger entries by auditing transactions.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Created PowerPoint presentations used for business development and legal auction training.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Set up and maintained physical and electronic filing systems.
11/2014 to 03/2015
Automotive Service Writer Virginia Tire And Auto Leesburg, VA,
  • Courteously greeted customers and assisted with initiating service requests.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
  • Observed and managed repair time to accelerate return of vehicle to customer.
  • Documented service information in system within client profiles and updated repair status.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
  • Researched vehicle maintenance history to determine maintenance needs.
  • Called customers to schedule vehicle inspections, recall work and preventive maintenance.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Managed accurate and adequate cash stock and inventory balances.
06/2012 to 09/2014
Manager Circle K Stores, Inc. Imperial, MO,
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Accounting/Inventory: Responsible for handling cash and credit transactions, balancing cash register and settlement of card machine
  • Also skilled in receiving deliveries and verifying orders; noted discrepancies, damages and missing items.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Assisted bride in picking out perfect dress, groom's tuxedo, and bridal party fashions.
  • Sized dresses according to clients wishes.
  • Steamed gowns and assisted brides in choosing flattering and fitting pieces.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
09/2009 to 02/2012
Manager Circle K Stores, Inc. Indian Trail, NC,
  • Delivered excellent customer service by greeting and assisting each customer.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Assisted customers with completing quick and efficient sales transactions.
  • Maintained revenue streams by exhausting every option before offering refunds.
Education and Training
Expected in
: Administrative Assistance And Secretarial Science
Craven Community College - New Bern, NC,
GPA:
Expected in 10/2006
High School Diploma:
Craven Community College - New Bern, NC
GPA:

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Resume Overview

School Attended

  • Craven Community College
  • Craven Community College

Job Titles Held:

  • Property Manager
  • Automotive Service Writer
  • Manager
  • Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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