Property Manager resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
High-performing manager with over sixteen years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Professional Lead passionate about delivering outstanding customer service. Friendly, personable and always professional under stressful circumstances. True team leader dedicated to training and teaching proper banking methods. Proven math and accounting abilities with detailed understanding banking regulations.. Ambitious Manager offers extensive computer knowledge and excellent customer service skills. Accurate, organized and calm under pressure. Outstanding leadership and training skills in banking environments. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Skills
Sales Tracking
Customer Service Management
Administrative Management
Business Leadership
Policy Development and Enforcement
Staff Development
Records Organization and Management
Goal Setting
Recruitment and Hiring
Staff Scheduling
Quality Assurance
Budget Control
Operations Oversight
Finance and Accounting Oversight
Effective Customer Communication
Experience
09/2015 to CurrentProperty ManagerPennrose Management | Philadelphia, PA,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Oversaw financial management, budget management, accounting and payroll activities.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Built upon established practice standards to improve operational performance and reduce labor costs.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Replenished inventory to maintain par levels.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Performed timely and budget-complying project management on multi-faceted issues.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
07/2016 to 02/2021Lead TellerKeybank National Association | Champlain, NY,
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Kept teller window areas clean, organized and fully stocked.
Balanced bank's vault of daily cash for withdrawals and deposits.
Completed monthly audits and managed overdraft reports.
Performed currency transaction reports for foreign currency.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Welcomed customers and offered pleasant service during entire transaction.
Handled daily team scheduling and properly staffed shifts.
Took on additional shifts during busy periods to minimize staffing shortages.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Reduced errors by double checking transactions.
Prepared and submitted documentation for bank records and compliance purposes.
Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
Performed regular audits of teller activities maintaining signed records.
Evaluated, documented, and provided on-going feedback to tellers to improve work performance.
03/2008 to 02/2013Manager/Part OwnerStars Drive In | City, STATE,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Assessed, optimized and elevated operations to target current and expected demands.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
Scheduled and directed staff in daily work assignments to maximize productivity.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Managed accounts payable, accounts receivable and payroll.
Prepared weekly payroll to keep up with projected weekly revenue.
Performed opening and closing procedures each day.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Resolved problems or concerns to satisfaction of involved parties.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education and Training
Expected in 06/2007High School Diploma | La Joya High School, La Joya, TXGPA:
Rotary Award Recipient
Citizens Award Recipient
Company Commander
Rotary Club Scholarship Recipient
Expected in Bachelor of Science | Organizational LeadershipSouth Texas College, Mcallen, TXGPA:
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