Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

An effective leader with several years of experience in Property Management and Customer Service Relations. I possess the skills necessary to direct, train, and motivate staff to its fullest potential. I possess the skills necessary to direct, train, and motivate staff to its fullest potential. I am extremely organized and detail oriented and excel within highly competitive environments where leadership skills are the keys to success.

Skills
  • Financial Reporting
  • Complex Problem Solving
  • Sales and Marketing
  • Customer Relations
  • Multitasking and Prioritization
  • Employee Motivation and Guidance
  • Professionalism
  • Integrity
  • Leadership
  • Critical Thinking
  • Problem Solving
Education
Canyon Springs High School Moreno Valley, CA Expected in 06/1995 High School Diploma : - GPA :

GPA: 3.0

Certifications
Fair Housing & Accessibility Discrimination California Sexual/Workplace Harassment Training
Work History
Pnc Financial Services Group, Inc. - Property Manager
Mckinney, TX, 05/2020 - Current
  • Intake resident work order requests, execute resident move-ins and move outs, prepare new leases, lease renewals
  • Place office orders, posting of rents, balancing of petty cash, invoicing, account receivables
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Prepared delinquency report, weekly report, renewal reports, processing of late fees, 3-day notices, attended court hearings, process evictions
Agnes Scott College - Assistant Property Manager
Decatur, GA, 12/2015 - 10/2018
  • Provide superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability
  • Supervised day to day operations of entire staff ensuring that all policies and procedures were being followed Maintained positive living environment for community residents through prompt conflict resolution and consistent follow-up
  • Administered rental applications, verifying rental history, reviewing proof of income and pertinent information to determine creditworthiness of applicants always exercising discretion as it relates to confidential resident, property and company information
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Escalated major issues to property manager for immediate remediation.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
The Richman Group Of Companies - Leasing Associate
Spring Hill, FL, 10/2011 - 12/2015
  • Create value for residents and drive more revenue.
  • Followed an effective system for follow-up with prospective residents through online software programs,.
  • Email and telephone leads.
  • Prepared move in packets, organized files, processed move-ins and move-outs.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Intake resident work order requests with follow-through from start to end.
Greystar - Leasing Consultant/Assistant Manager
City, STATE, 03/2009 - 10/2011
  • Provided a quality leasing experience for future residents as it related to their interaction with the community.
  • With confidence and assurance to capture a lease so that leasing goals and closing ratios was exceeded.
  • Administered rental applications, verifying rental history, reviewing proof of income and pertinent information to determine creditworthiness of applicants always exercising discretion as it relates to.
  • Confidential resident, property and company information.
  • Exuded an outgoing and dynamic personality while welcoming prospective residents and touring the community,.
  • Driven performance by understanding and achieving sales goals Performed all leasing and administrative duties as to securing appointments to tour, answering phones, replying to voicemails, responding to emails and or leads in a precise and opportune manner.

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Resume Overview

School Attended

  • Canyon Springs High School

Job Titles Held:

  • Property Manager
  • Assistant Property Manager
  • Leasing Associate
  • Leasing Consultant/Assistant Manager

Degrees

  • High School Diploma

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