Property Manager Resume Example Inland Real Estate

PROPERTY MANAGER

Summary

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues able to be handled on-site arise.

Skills

Knowledge of leasing and market conditions
Fair housing mandates
Skilled multi-tasker
Microsoft Office
Problem resolution
Planning and coordination
Administrative support

Process improvement
Organization
Customer service
Communications
Business operations
First Aid/CPR

Experience

Property Manager
Grand Rapids , MIInland Real Estate/Jul 2019 to Current

Oversaw daily operations, maintenance and administration of various properties.
Monitored all infrastructure and building expenses and reviewed and approved invoices.
Inspected properties regularly to identify deficiencies and schedule repairs.
Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Coordinated maintenance and repair requests with maintenance department and contacted contractors for bid proposals.
Handled resident complaints and expedited all maintenance requests.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Updated tenant and unit information to keep current in housing database.
Established and implemented leasing goals while managing effective lease expiration program.
Disbursed petty cash to engineering staff and property personnel.
Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Developed strong, professional relationships with Compliance Manager and residents by initiating collaboration and delivering exemplary service and engagement.
Inspected property every week, took pictures and wrote reports regarding findings for submission to Management Company.
Conducted apartment tours for potential tenants and answered any questions.
Reviewed completed applications and assessed household information against file history and program regulations.
Coordinated capital improvements in compliance with Management company agreements to ensure timely completion, tenant acceptance, occupancy and rent commencement.
Worked with residents to identify, develop and achieve community goals and objectives.
Fostered good working relationships with owners, residents and board members.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Reviewed and interpreted vendor contracts to effectively enforce all requirements.
Contacted and followed up with tenants on renewal notices.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Coordinated one major remodeling project in 2019.
Planned and conducted residential meetings on quarterly basis to enable residents to voice concerns and provide forum for issues to be addressed.
Maintained accurate records of all correspondence with and from tenants.
Monitored common areas for cleanliness and safety.
Negotiated with outside contractors to obtain reasonable fees for flooring, paint and roof work.
Reviewed all leases to guarantee proper level of service for tenants.
Managed day-to-day operations for 22-units residential property with 22 occupants.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Implemented processes to provide residents benefits of clean, safe and well-maintained community.

Certified Group Fitness Instructor
Des Moines , IAAptive Pest Control/Sep 2015 to Current

Designed each class content and delivery methods to match skill levels of all participants and keep student interest high.
Developed and coordinated all facets of group fitness program to serve gym of over 10,000 members.
Promoted health and wellness to class members by encouraging sustainable habits and consistency.
Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
Prepared teaching area for each class and returned all equipment to storage after classes.
Guided clients in safe exercise, taking into account individualized physical limitations.
Developed and delivered 14 weekly fitness classes.
Re-racked weights and maintained neat, organized and clean club.

Quality Assurance Analyst
Dothan , ALDepartment Of Veterans Affairs/

Designed and updated test cases to complete consistent manual tests.
Produced test scripts for new automated software testing rounds.
Analyzed project requirements to find bugs and eliminate issues.
Created, edited, and updated project manuals and technical documentation used by entire QA team.
Documented identified defects using [Software] and helped developers complete further testing and resolve issues.
Explored new technologies and tools that quality assurance team could use for testing purposes.
Conducted load tests to determine server operating parameters.

Accounting Officer
City , STATEBankers Trust Company/Deutsche Bank/

Prepared P&L reports and financial statements for review by management.
Collaborated with accounting associates to improve reconciliation processes.
Supported budget administration with detailed expense analyses and report reviews.
Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
Minimized internal accounting department backlogs by updating accounts and generating reports.
Assessed accuracy, completeness and integrity of corporate financial records.
Maintained accurate accounts for cash, fixed assets and other transactions.
Reviewed and reconciled discrepancies in accounts and financial documentation.

Education and Training

Bachelor of Science: Computer ScienceSt Peter's UniversityCity

Resume Overview

School Attended

St Peter's University

Job Titles Held:

Property Manager
Certified Group Fitness Instructor
Quality Assurance Analyst
Accounting Officer

Degrees

Bachelor of Science : Computer Science

Property Manager Resume Example

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