property manager resume example with 17+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Self-motivated Operations Manager well-versed in leadership. Bringing top-level experience in directing all facets of operations. Successful at collaborating with consultants, area leaders and employees to streamline and strengthen processes, boost production and control costs. Highly organized, detail-oriented and safety-driven with solid record of accomplishment in meeting and exceeding business targets.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Entrata
  • Systems implementation
  • Productivity improvement specialist
  • Section 8/ Tax Credit
  • Process improvement strategies
  • Financial and cash flow analyses
  • Performance reporting
  • Relationship development
  • Planning and coordination
  • Problem resolution
  • Team management and building
  • Customer service
  • Organization
  • Communications
  • Inventory management
  • MS Office
  • Excel
  • Word Processing
  • Graphic design proficiency
  • Social media management
  • Marketing campaign strategy
  • Marketing material design
  • Leadership
  • Friendly, positive attitude
  • People skills
  • ResMan
  • Graphics editing
  • Document proofing
  • Microsoft Office
  • Project planning
  • Computer skills
  • Desktop publishing expertise
  • Consultative and relationship selling
  • Sales process
  • Sales tracking
  • Market intelligence and competitive analysis
  • Social media savvy
  • Brand-building strategies
  • Profit and revenue-generating strategies
  • Software design
  • Customer support
  • Planning
  • Dashboard creation
02/2023 to Current Property Manager Boston Properties | Boston, MA,
  • Collected monthly assessments, rental fees, deposits and payments.
  • Completed lease applications and verifications, notifying prospects of results.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
11/2021 to 02/2023 Processor Consolidated Container Company Llc | Thomasville, NC,
  • Reviewed incoming documents for accuracy and noted problems.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Created and completed loan submission packages.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Filed completed packages quickly and efficiently.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Inspected loan package documentation to spot suspicious or fraudulent documentation.
  • Conducted post-closing review of loans to verify documentation requirements.
  • Reviewed initial client documentation to structure and submit loan package.
  • Structured loan packages by properly analyzing credit reports, income and asset documents.
  • Helped lending staff set up files for new and existing loans.
  • Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Compared old and newly received documents to ensure accuracy and rectified mistakes.
  • Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
  • Examined and verified information in loan application and closing documents.
  • Prepared and delivered loan documents to title and escrow teams.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
01/2018 to 06/2022 Kat's Keto Kitchen Nutritionist Blueground | Chicago, IL,
  • Gathered data, assessed nutritional statuses and provided nutrition counseling for 50 clients based on individual needs, including nutrient requirements, medical issues and economic and social situations.
  • Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
  • Created personalized weekly meal organizers with Keto Diet to help clients accurately track calorie and food intake.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
  • Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
  • Created new recipes based on organic, local food sources and promoted low-fat and low-sodium diets.
  • Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
  • Assessed clients' overall physical health with body composition scale measurements.
  • Researched and identified ingredients and nutritional components of foods, diets and menu choices.
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for all locations market to maximize outreach.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
  • Website Marketing.
  • Social Media marketing.
  • Created web materials such as images and redirect links for use in marketing and email campaigns.
  • Tested and maintained core product software to provide optimization and reliable functionality for end users.
  • Developed unique website and logo using Adobe Illustrator to strengthen company brand and identity.
  • Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.
12/2009 to 06/2022 Photographer Boston Properties | New York, NY,
  • Defined image requirements and planned photographic events.
  • Photographed special events, including weddings, parties and school portraits.
  • Monitored studio for adequate quantities of supplies.
  • Explained price and package details to customers.
  • Improvised photographic methods and techniques.
  • Collaborated successfully with variety of personalities and work styles.
  • Collaborated with clients to guarantee satisfaction with photos.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Photographed special events, parties and portraits.
  • Purchased materials and props for photo shoots to enhance products and appearance of subjects.
  • Met productivity quotas, managing workflow to meet demand.
  • Boosted revenue, developed marketing strategies, solicited clients and closed sales.
  • Met strict deadlines, maintaining purpose and integrity of raw content.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Managed project and web strategic planning for marketing and web development teams.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
01/2019 to 11/2021 Property Manager Kennedy Krieger Institute | Baltimore, MD,
  • Explained policies and procedures to tenants and enforced all rules.
  • Kept records of all correspondence with residents and tenants.
  • Received, checked and processed applications for new leases.
  • Fielded interested leads' phone calls and emails, providing immediate response to questions.
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Conducted background checks on applicants.
  • Scheduled tours so interested parties could view available units and see facilities.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Wrote and filed reports each day on current leasing activities.
  • Managed daily and weekly marketing and leasing reports.
  • Trained staff on compliance, policies and procedures to maximize success.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Created and managed effective marketing strategies.
  • Handled all security deposit refunds.
  • Checked rental eligibility by following company's verification process.
  • Presented marketing letters and documents to potential tenants.
  • Drafted comprehensive marketing and leasing plans.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Balanced company objectives and customer desires when formulating pricing and marketing strategies.
  • Partnered and with Sponsors for beneficial events for the property.
  • Developing partnership with companies as sponsors for future event.
  • Executed optimal sales strategies to achieve commercial goals for markets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
03/2018 to 01/2019 Program Coordinator Jack In The Box, Inc. | Greeley, CO,
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Uncovered issues to determine solutions and assist program participants.
  • Monitored and supported other residents providing patient care.
  • Enforced policies, procedures and legal standards equitably for optimal decision-making.
  • Identified, verified and collected evidence on suspected criminal activities.
  • Reviewed files to check for complete and accurate information.
  • Attended regular trainings and maintained appropriate certifications.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
01/2010 to 01/2012 Assistant Manager Marsden Holding Llc | Compton, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Monitored reservations to track incoming parties and special events.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Completed financial audits on scheduled basis.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
01/2007 to 12/2009 Team Lead Wasserman | Columbia, SC,
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Documented production levels and materials used to keep management informed.
  • Collaborated with management team to implement new work procedures or policies.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
01/2006 to 01/2007 Sales Associate Wyrick Lumber Co | City, STATE,
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Increased purchase amounts by cross-selling with similar products.
  • Used technology resources to assist customers in locating and selecting items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Developed trusting relationships with customers by making personal connections.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Expected in 05/2004 to to High School Diploma | Henderson High School, Henderson, TX GPA:

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Resume Overview

School Attended

  • Henderson High School

Job Titles Held:

  • Property Manager
  • Processor
  • Kat's Keto Kitchen Nutritionist
  • Photographer
  • Property Manager
  • Program Coordinator
  • Assistant Manager
  • Team Lead
  • Sales Associate


  • High School Diploma

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