property manager resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Property Manager with 10 years experience in Conventional and Low Income Housing (Multi-family /Senior/Disabled) . 5 Years experience with Onesite real page software and 3 yrs experience with Yardi . Also familiar with Secure Systems and HUD 4350.3 REV-1 Guidelines. Efficient and reliable in most demanding business task. Fast learner and can quickly apply new procedures to maximum productivity. Positive attitude and professional work ethic.

  • Business writing
  • Excellent Communication Skills
  • Project Planning
  • Multi tasking
  • Self-directed
  • Operations Management
  • Multi-Family Property Management
03/2020 to Current Property Manager Peabody Properties | Reading, MA,
  • Oversee all operations for this property of 150-units high rise building for Senior and Disabled LIH
  • Handle all reporting, inspections both inhouse and city/state required inspections such as REAC's,MOR's etc
  • Processing orders and billing in a timely fashion,
  • Maintained and created budget plans as well as executed capital projects to maximize property value
  • Handle eviction proceedings, court appearances, maintain property at full occupancy, resolve tenant complaints, turn overs, preparing final account statements, overseeing open work order work flow ,lease renewals, screening applicants , interviewing and training new staff
  • Created a sense of community in a very diverse and urban community through event planning with local agencies .
  • Created a "safe place to call home" for residents by building a close relationship with the local police and fire department and setting up 24/7 access to our surveillance system .
  • Hands on manager! - has no problem working along side my maintenance team or any of my staff that may need a helping hand !
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
05/2019 to 06/2020 Compliance Manager Fidelity National Information Services | Grand Rapids, MI,
  • Portfolio consist of 12 properties from Buffalo NY to Ocala Fl LIHTC,Multifamily
  • Responsible for all compliance related task which include but are not limited to Hap contract renewals, Ocaf’s, MOR’s , Reac’s, Residual accounts ,Utility Analysis ,Processing monthly vouchers, FAS processing , EIV Coordinator , Execute all annual audits , Conduct compliance assessments of potential property acquisitions
  • Oversaw compliance operations by organizing correspondence, reports and internal audits.
  • Enhanced business relationships by overseeing effective employee and supervisor training.
  • Generated and presented issue and recommendation reports to leadership and auditing team, identifying areas requiring additional support.
  • Travel to each site to train staff and conduct in house audits to ensure HUD compliance.
  • Created and managed training classes to educate new hires and existing employees about compliance concerns.
  • Built and strengthened relationships with regulatory representatives, vendors and company customers.
  • Organized initiatives, drafted documentation and enforce compliance with best practices.
05/2018 to 04/2019 Assistant Property Manager/Acting PM Oakleaf Village Of Raleigh | Georgetown, TX,
  • During new ownerships acquisition I trained staff on efficient operations & techniques to maintain a professional work environment and ensure a smooth transition
  • Overseeing maintenance and office staff for maximum productivity,
  • pay roll, negotiating contracts with vendors,
  • resolving tenant complaints,
  • Maintained Residential account adjustments, Budgets, accounts receivables,
  • overlooked occupancy and turnover rates,
  • creating purchase orders, applying charges, final account statements
  • Keeping inventory of both maintenance and office supplies
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Checked rental eligibility by following company's verification process.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Handled resident complaints and expedited maintenance requests.
08/2017 to 05/2018 Occupancy Specialist Cardinal Group Companies | Golden, CO,
  • Responsible for processing all lease renewals in a timely fashion ensuring HUD compliance and processing prospects off the waitlist in a timely fashion for maximum occupancy 392 units Multifamily and conventional
  • processing monthly vouchers, running EIV reports and resolving any findings,rent and deposit collections,
  • Processing of all Termination of subsidy, Income Changes, Transfers, reasonable accommodation request .
  • Maintaining all tenant files in accordance with HUD and company guidelines
  • Assisting the PM with Housekeeping inspections
04/2015 to 08/2017 Leasing Agent Gothic Landscape | Valencia, CA,
  • Handled occupancy of 392 units, Screening applicants, Conducted Housekeeping inspections, Eiv, FMS collections, Assisted in all DCA and Annual Multi-dwelling Inspections
  • Calculated deposits and Pro rated rent amounts
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Detailed application requirements and answered questions from prospective tenants.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Overseeing maintenance staff for an efficient turn over time
  • Move in, move out inspections
  • Verified utility accounts for move ins
  • Conducted tours with prospects
  • Set up show units
  • Monitored curb appeal
  • Checked rental eligibility by following company's verification process.
  • Conducted background checks on applicants.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Increased occupancy through dynamic marketing initiatives.
05/2013 to 04/2015 Receptionist Tryko Partners | City, STATE,
  • Generating monthly reports, working with residential ledgers, following up with court agreements, Work orders, handled all correspondence.
  • Scheduled and confirmed appointments and meetings for management team.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Investigated and analyzed client complaints to identify and resolve issues.
Education and Training
Expected in 01/2010 to to DIPLOMA | Puerto Rico , , GPA:
class with Honors
Expected in to to Bachelor of Science | Health Science Administration Kaplan University, , GPA:
Native/ Bilingual

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Property Manager
  • Compliance Manager
  • Assistant Property Manager/Acting PM
  • Occupancy Specialist
  • Leasing Agent
  • Receptionist


  • Bachelor of Science

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