Energetic, versatile, dedicated and
focused individual who excels at prioritizing, completing tasks by following through to achieve goals. Apartment
Leasing Manager for the largest property in South Carolina with a proven
ability to work with a diverse population with positive resident relations. Organized
professional with advance customer service, financial and collection experience.
Sales and marketing
Multi-family property leasing
Mortgages and loans
Microsoft Office proficiency
Property Leasing Manager 10/2014 to CurrentMonument Real Estate Service /Crossroads Apartment Homes Columbia, SC
Updated tenant and unit information to keep current in housing database.
Completed documents for outside agencies such as landlord references.
Created and updated marketing materials for department programs and properties.
Worked with the property manager to identify, develop and achieve community goals and objectives.
Assisted in developing marketing
plans, internet ads, print ads and marketing copy
Resolved resident complaints and
maintained accurate records of action taken
Conducted apartment tours, answered
questions and highlighted selling features and benefits of the property
Recovery Support/ Payment Services 02/2012 to 09/2015Time Warner Cable Columbia , SC
-Research accounts with potential prior debts and communicate with potentially fraudulent or prior debt customers
Manage risk and fraud records
Apply knowledge of federal,state and local regulations as well as internal policies;along with basic accounting,
bookkeeping and general office procedures
Answer customer inquiries while demonstrating friendliness and professionlism
Financial Service Repersentive08/2010 to 01/2013Truvista CommunationsChester , SC
Responsible for resolving customer complaints using knowledge of company policy to make adjustment and credit
Oversaw and assisted with installing new and collecting delinquent cable, internet, home security, land line and
Daily data entry and processing of mail payments for 6 locations totaling of 20,000 plus accounts
Senior Branch Account Executive/ Assistant Manager/Collector06/2000 to 06/2010CitigroupFort Mill, SC
Supervised daily clerical, customer service and collection duties including processing, approval, denial of equity,
automobile, and personal loans
Performed credit checks, skip trace, title search, appraisals, attorney closing on as need base
Responsible for master cash drawer balance of all transactions performed including bills, mileage checks, daily and
monthly office reports
High School Diploma1994Great Falls High SchoolGret Falls , SC, United States
currently enrolled: Business/ Hospitality & Travel Tourism Strayer Columbia, SC, United States