Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Energetic, versatile, dedicated and focused individual who excels at prioritizing, completing tasks by following through to achieve goals. Apartment Leasing Manager for the largest property in South Carolina with a proven ability to work with a diverse population with positive resident relations. Organized professional with advance customer service, financial and collection experience.
  • Sales and marketing
  • Multi-family property leasing
  • Mortgages and loans
  • Skilled multi-tasker
  • AR/AP


  • Yardi Voyager
  • Bluemoon
  • Weblisters
  •   Microsoft Office proficiency  
  • AS400 
09/2014 to Current Property Leasing Manager Monument Real Estate Service /Crossroads Apartment Homes | City, STATE,
  • Updated tenant and unit information to keep current in housing database.
  • Completed documents for outside agencies such as landlord references.
  • Created and updated marketing materials for department programs and properties.
  • Worked with the property manager to identify, develop and achieve community goals and objectives.
  • Assisted in developing marketing plans, internet ads, print ads and marketing copy        
  • Resolved resident complaints and maintained accurate records of action taken          
  • Conducted apartment tours, answered questions and highlighted selling features and benefits of the property          
01/2012 to 08/2015 Recovery Support/ Payment Services Time Warner Cable | City, STATE,
  • -Research accounts with potential prior debts and communicate with potentially fraudulent or prior debt customers -
  • Manage risk and fraud records -
  • Apply knowledge of federal,state and local regulations as well as internal policies;along with basic accounting, bookkeeping and general office procedures -
  • Answer customer inquiries while demonstrating friendliness and professionlism
07/2010 to 2013 Financial Service Repersentive Truvista Communations | City, STATE,
  • Responsible for resolving customer complaints using knowledge of company policy to make adjustment and credit customer's accounts
  • Oversaw and assisted with installing new and collecting delinquent cable, internet, home security, land line and wireless accounts
  • Daily data entry and processing of mail payments for 6 locations totaling of 20,000 plus accounts
05/2000 to 05/2010 Senior Branch Account Executive/ Assistant Manager/Collector Citigroup | City, STATE,
  • Supervised daily clerical, customer service and collection duties including processing, approval, denial of equity, automobile, and personal loans
  • Performed credit checks, skip trace, title search, appraisals, attorney closing on as need base
  • Responsible for master cash drawer balance of all transactions performed including bills, mileage checks, daily and monthly office reports
Expected in 1994 High School Diploma | Great Falls High School, Gret Falls , SC GPA:
Expected in currently enrolled | Business/ Hospitality & Travel Tourism Strayer , Columbia, SC GPA:

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Resume Overview

School Attended

  • Great Falls High School
  • Strayer

Job Titles Held:

  • Property Leasing Manager
  • Recovery Support/ Payment Services
  • Financial Service Repersentive
  • Senior Branch Account Executive/ Assistant Manager/Collector


  • High School Diploma
  • currently enrolled

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