Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Energetic, versatile, dedicated and
focused individual who excels at prioritizing, completing tasks by following through to achieve goals. Apartment
Leasing Manager for the largest property in South Carolina with a proven
ability to work with a diverse population with positive resident relations. Organized
professional with advance customer service, financial and collection experience.
Highlights
Sales and marketing
Multi-family property leasing
Mortgages and loans
Skilled multi-tasker
AR/AP
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Yardi Voyager
Bluemoon
Weblisters
 Microsoft Office proficiency Â
AS400Â
Experience
09/2014 to CurrentProperty Leasing Manager Monument Real Estate Service /Crossroads Apartment Homes | City, STATE,
Updated tenant and unit information to keep current in housing database.
Completed documents for outside agencies such as landlord references.
Created and updated marketing materials for department programs and properties.
Worked with the property manager to identify, develop and achieve community goals and objectives.
Assisted in developing marketing
plans, internet ads, print ads and marketing copy
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Resolved resident complaints and
maintained accurate records of action taken
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Conducted apartment tours, answered
questions and highlighted selling features and benefits of the property
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01/2012 to 08/2015Recovery Support/ Payment Services Time Warner Cable | City, STATE,
-Research accounts with potential prior debts and communicate with potentially fraudulent or prior debt customers
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Manage risk and fraud records
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Apply knowledge of federal,state and local regulations as well as internal policies;along with basic accounting,
bookkeeping and general office procedures
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Answer customer inquiries while demonstrating friendliness and professionlism
07/2010 to 2013Financial Service RepersentiveTruvista Communations | City, STATE,
Responsible for resolving customer complaints using knowledge of company policy to make adjustment and credit
customer's accounts
Oversaw and assisted with installing new and collecting delinquent cable, internet, home security, land line and
wireless accounts
Daily data entry and processing of mail payments for 6 locations totaling of 20,000 plus accounts
05/2000 to 05/2010Senior Branch Account Executive/ Assistant Manager/CollectorCitigroup | City, STATE,
Supervised daily clerical, customer service and collection duties including processing, approval, denial of equity,
automobile, and personal loans
Performed credit checks, skip trace, title search, appraisals, attorney closing on as need base
Responsible for master cash drawer balance of all transactions performed including bills, mileage checks, daily and
monthly office reports
Education
Expected in 1994High School Diploma | Great Falls High School, Gret Falls , SCGPA:
Expected in currently enrolled | Business/ Hospitality & Travel Tourism Strayer , Columbia, SCGPA:
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