Capable Spa Concierge who rapidly solves problems to increase customer retention and loyalty. Spa Concierge with outstanding customer service skills and expertise in anticipating customer needs.
Skills
Computer-literate
Effective managerial techniques
State Board Issued Esthetic License in Alabama
Safety and sanitation training
Microsoft Office Suite proficiency
Subtle and effective sales skills
Microsoft Office Suite proficiency
Highly motivated
Fast learner
Work History
Promotional worker 01/2013
to 02/2015 Ritters Critters inc. – Hwy 90 Theodore AL
Greeted all guests in a warm and friendly manner to create a positive first impression of the business.
Promoted different liquore brands.
showed great customer service to every customer.
Solan Manager02/2009
to 12/2012 Sandless Tanning & Hair – Hwy 90 Theodore Al
Followed the pre-assigned opening and closing procedures for each spa station.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Consistently followed all required protocols for scheduling spa appointments.
Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
Salon assistant manager04/2006
to 01/2009 Sports clips – Schillingers rd S Mobile,
Al
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Followed the pre-assigned opening and closing procedures for each spa station.
Restocked linen and laundry in all areas of the spa.
Consistently followed all required protocols for scheduling spa appointments.
Followed through with client requests in a timely manner.
Entered customer demographic and preference data on salon computer database.
Handled guest complaints calmly and professionally.
Solan receptionist & Hair stylist07/2003
to 03/2006 Supercuts – Cottage hill & Hill crest Mobile,
Al
Shampooed, conditioned and blow dried clients' hair.
Communicated all client reservations to appropriate staff.
Restocked linen and laundry in all areas of the spa.
Processed guest credit card information for salon services.
Drained, cleaned and filled mineral tubs for guests after each use.
Directed telephone calls to appropriate departmental personnel.
Maintained the front desk workstation by keeping it clean and free of personal items.
Cleaned spa according to Alabama safety and sanitary regulations.
Managed all front desk tasks, including the maintenance of client records and lab data.
Remained polite when speaking with difficult guests on the phone.
Education
Certificate & License: Cosmetology2010Bishop state-
Dauphin island pkwy Mobile,
Al
