Microsoft Cloud Business Desk Charged with creating a team to provide process and programmatic support to the Microsoft US Sales teams, primarily around Microsoft Partner Program and Office 365 initiatives.
Act as business development manager speaking to all corporate levels of US based multi-national technology companies.
Provide guidance on requirement compliance, asset management and benefits, as well as drive participation in sales programs.
Provide escalation support and moves to issues to resolution; de-escalate partners' issues or refer to appropriate support teams as necessary, which may include submitting and managing high level internal escalations on behalf of field and/or partners.
Working with internal customer advocacy and support resources to expedite resolution.
Develop and implement processes and policies for team going forward Establish maintain a library of supporting documents to use in educating and advising sales field and partners on cloud programs Co-manage our team email box, handling field sales team and partner inquiries Establish relationships with multiple discipline internal support teams Continually work on process improvement to streamline efficiency and efficacy of operations Realize KPI and suggest ways to provide increased ROI to clients and stakeholders Adhere to Microsoft privacy and confidentiality protocols Work within multiple computer programs simultaneously in managing client, company, and customer data Compile, track and provide supporting data to PM team for weekly and monthly business reports Assist PM with reporting, using Excel, SharePoint, Word, PowerPoint Create training decks for internal and field use, using Power Point or Word Partner III Microsoft Partner Network Experts Team Team lead and trainer on the Microsoft Partner Network Experts Team, consisting of up to 28 persons Provided tele-account management services to US based, multi-national companies; providing guidance on requirement compliance, asset management, benefits and peripheral sales/incentive programs Managed team email box; Tier 2 escalation support handling partner and Microsoft sales team inquiries and delegating to team agents when appropriate; provide escalation support and issue resolution; de-escalate partners' issues or submit to appropriate support teams as necessary.
Volume of daily emails ranged from 50-150 a day Worked MPN chat on LiveChat Trainer and mentor of team of subject experts comprised of up to 28 people Adhered to Microsoft privacy and confidentiality protocols Ability to self-manage, multi-task and work independently within a team environment Compiled, tracked and provided supporting data to PM team for weekly and monthly business reports Managed 65-100+ inbound and/or outbound calls and/or emails a day depending on project and metrics.
Retail Coordinator/CNA/HUCEvergreen Hospital Medical Center
Began as CNA in the Family Maternity Center, where I spent 2 years assisting the nursing staff with the daily needs of new moms and babies.
During this time, I also worked as a Health Unit Coordinator, doing patient registration other administrative tasks such as building charts, taking lab reports and some coding.
I also helped facilitate the opening of the new Women's Center, and supported nursing staff as CNA for gynecological patient care.
I was then asked to join the Breastfeeding and Postpartum department where I - Managed the Baby & Family Boutique; a retail store providing goods and services to parents and their babies Ability to identify clients' core issues, offer appropriate services or products and advise course of action Client education and advocacy with referral to appropriate services or agencies if needed Mechanical aptitude to understand manual and electric breast pumps and other appliances, and managed our 220 unit breast pump rental pool.
Performed all market and product research, ordering, pricing and displays Developed sales tracking system and submitted monthly, quarterly and year end reports Ran batch reports and prepared daily deposits Developed activities aimed towards increasing customer satisfaction and sales Training and supervision of 3 or more employees and 3-4 volunteers at a time Increased net annual sales 18-28% every year while in this position, with net sales for 2005 nearly $500K.
I worked for 6 months to earn my CAN license at this long term care facility providing activities of daily living for primarily traumatic brain injury residents.
Education and Training
Lactation Educator Certification
Certificate of Gerontology
account management, administrative, streamline, asset management, benefits, business development, CNA, charts, coach, Client, clients, customer satisfaction, customer service, Educator, email, Team lead, managing, market, Mechanical, medical office experience, mentor, Excel, Office, PowerPoint, Power Point, SharePoint, Word, Network, Notary Public, nursing, patient care, policies, pricing, processes, process improvement, product research, coding, protocols, speaking, QA, reporting, requirement, retail, Sales, supervision, supervisory experience, Trainer