SEARCH

Project/Program Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
PROJECT/PROGRAM MANAGER
Summary

Project manager with 9+ years of implementation and relationship management experience with key emphasis on SaaS based software working with Fortune 1000 customers.

Areas of Expertise
  • Project/Program Management
  • Business Management
  • Financial Analysis
  • Customer Service/Support
  • Contract Analysis/Revision
  • Bookkeeping/Accounts Payable
  • Billing/Invoicing
  • Accounts Receivable/Cash Receipts
  • Payroll/Human Resources
  • Office Management
  • Sales
  • SalesForce
Experience
Project/Program Manager, 03/2006 to CurrentCompany Name － City, State
  • Oversee the implementation of new client programs and/or projects with income ranging from $10,000 to $4,000,000
  • Successfully implemented the company's current second and third largest customer with an estimated annual revenue of approximately $4,000,000
  • Develop and maintain project plan to track the life cycle of implementations
  • Developed processes and documentations to standardize the implementation process
  • Determine standardization for new company initiatives Administer client structure changes.
  • Maintain the client-company relationship.
  • Determine program specifications and time line for launch.
Business Manager, 06/2003 to 12/2005Company Name － City, State
  • Assisted with turnaround from a negative year to one that made a $4 million profit.
  • Responsible for bringing in over $13 million of income per year.
  • Prepared monthly financials for accounting and VP's to satisfy contractual arrangements.
  • Implemented procedures to maintain and increase income for all responsible areas.
  • Executed plans to reduce inventory and labor expenses which saved over $1 million a year.
  • Hired and trained staff according to company policies and procedures.
  • Bookkeeping and payroll maintenance.
Office Manager, 03/2003 to 06/2003Company Name － City, State
  • Reported directly to senior management.
  • Supervised four direct Assistant Managers, trained and managed orientation of hires.
  • Determined schedule and directed projects in relation to severity.
Assistant Manager, 06/2001 to 03/2003Company Name － City, State
  • Reported directly to seven District Managers.
  • Responsible for customer service coverage in 200 office locations and 350 Associates.
  • Assigned duties to the appropriate staff.
  • Daily communication and interaction with hospital administrators, case social workers, and staff to ensure contractual agreements.
  • Processed payroll, inter-office/locations communications, and scheduling of tasks.
Customer Service Representative, 02/1998 to 06/2001Company Name － City, State
  • Daily communication and maintenance of customer requests, account updates, and inquiries.
  • Assisted patients, hospital staff and administrators with multi-media, telephone services and problems.
  • Accountable for daily cash receipts, reports, and follow-up on daily patient discharge.
  • Responsible for confidential patient information.
Shipping Supervisor/Shipping Clerk, 07/1996 to 01/1997Company Name － City, State
  • Administered the processing of sale orders.
  • Assisted management with inventory control.
  • Processed sale orders.
  • Obtained, packed, and shipped items.
Education
B.A:Finance,2004Baruch College － City, State

Finance Full-time student, while employed full-time


* Guyanese Students Organization

A.A.S:Computer Information Systems,2002New York City Technical College － City, StateGPA: Dean's list in 1999 * SEEK Honors upon graduation

Computer Information Systems Full-time student, while employed full-time Dean's list in 1999


* SEEK Honors upon graduation

Skills

Adobe Acrobat, Photoshop, Citrix, Microsoft Office Suite, Microsoft Project, Works, PCanywhere, WinZip

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Baruch College
  • New York City Technical College

Job Titles Held:

  • Project/Program Manager
  • Business Manager
  • Office Manager
  • Assistant Manager
  • Customer Service Representative
  • Shipping Supervisor/Shipping Clerk

Degrees

  • B.A : Finance , 2004
    A.A.S : Computer Information Systems , 2002

Similar Resumes

View All
Program-Manager-Project-Manager-resume-sample

Program Manager Project Manager

Inver Grove Heights, Minnesota