Seeking to bring my project management and technical expertise to resolve complex software and hardware issues in a fast-paced technical environment. Analytical leader adept at resolving customer issues while exercising project management skills for scope control, schedule control, risk mitigation planning, and meeting deadlines. Critical thinker who addresses issues as well as develops technical processes and procedures to drive for the organization. Resolves customer support issues quickly and consistently exceeds performance standards and SLAs.
Lead in tracking, scheduling, planning, risk mitigation, and stakeholder engagement. Upgrading Servers, Point of Sale pads, and dependent compliant changes. Deploying product upgrades to customer base.
Deploy current product software versions to customer base using risk mitigation, trend analysis, and cross functional engagement to meet timelines and improve customer experience
Six Sigma Projects
Deploy Current Software Versions to customer base
Windows Server 2008 R2 to 2016
Windows 2008 R2 to 2012 300+ locations
Windows SQL 2008 to 2012 1300+ locations
Update Credit/debit/EMV enabled signature pads for all customers using POS
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