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project leader client training specialist resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly effective Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables. Currently specialize in training customers on Aloha POS System, experienced with POSitouch POS System and pcAmerica POS software. Efficient leader and great communicator with excellent organizational skills and strong determination to perform great work and achieve excellent results.

Experienced Restaurant Operations Manager with a demonstrated history of working in the restaurant industry. Tenacious and devoted, always dependable in accomplishing assigned duties and eager to provide high quality service and customer satisfaction. A critical thinker with strong analytical skills and able to resolve tense situations. Very good memory and strong attention for detail with proven ability to learn quickly.

Skills
  • Compliance Requirements
  • Positive Reinforcement Methods
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Customer Satisfaction
  • Scheduling and Coordinating
  • Motivational Leadership
  • POS Inventory System Operation
  • Training Techniques
  • Client training and Online Training Leadership
  • Organization and attention to detail
  • Strong Interpersonal Skills
Work History
Project Leader / Client Training Specialist, 11/2021 to Current
Asrc Federal Holding CompanyRaleigh, NC,
  • Successfully training managers and staff on the NCR Point of Sale solutions for small to medium-sized customers, including software configuration training and onsite support
  • Independently training customers on the end-to-end Aloha suite of products and address all customer needs as well as support and train other members of the Implementation team
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Translate customer needs into a complete training solution
  • Schedule and conduct software configuration training with customer leadership and conduct staff training
  • Use high degree of expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Operations Manager, 03/2016 to 10/2021
Sugarbush ResortBurnham, IL,
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Recruited, hired and trained personnel, working to establish key internal functions and outline scope of positions in the organization.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in a matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately, which improved restaurant QA score to 100%.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Formulated processes to reduce downtime and financial loss.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Directed management meetings to enhance collaboration and maintain a culture based on trust and group problem-solving.
Restaurant Manager, 02/2013 to 12/2015
Gav Group LLC / Angus SteakhouseCity, STATE,
  • Ensured that the restaurant is run efficiently and profitably, hence contributed to built it's reputation since opening.
  • Coordinated entire activity of the restaurant during scheduled shifts.
  • Carefully interviewed, selected, trained and supervised staff.
  • Completed inventory, food and bar ordering paperwork.
  • Prepared cash drawers at the beginning of the shift and performed the end of the shift duties by providing necessary reports
  • Conducted the process of selecting employee's uniforms and made sure all the employees adhere to set standard
  • Planned the menus including: layout, items and prices
  • Met employee's need in order to make an enjoyable environment
  • Coached and trained employees to increase their sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Science: Psychology, Expected in 06/2011 to State University of Moldova - Chisinau,
GPA:
Languages
English:
Native or Bilingual
Negotiated:
Romanian:
Native or Bilingual
Negotiated:
Russian:
Native or Bilingual
Negotiated:
Spanish:
Professional Working
Negotiated:
Additional Information

Currently enrolled in a course to obtain a Professional Certificate in Project Management.

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Resume Overview

School Attended

  • State University of Moldova

Job Titles Held:

  • Project Leader / Client Training Specialist
  • Operations Manager
  • Restaurant Manager

Degrees

  • Bachelor of Science

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