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Project Lead Resume Example

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PROJECT LEAD
Professional Summary
Hardworking Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly with the ability to manage work quality, key milestones, and deliverables. Offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at enhancing team performance / processes and maximizing customer relationships and satisfaction by strategically managing calls and implementing process improvements.
Skills
  • Partnership Development
  • Client Relationships
  • Team Leadership
  • Program Leadership
  • Performance Monitoring
  • Process Optimization
  • Documentation Proficiency
  • Program Development and Management
  • Strategic Direction
  • Account Management
  • Records and database administration
  • Business communications
  • Spreadsheet management
  • Adobe Creative Suite
  • 75 WPM typing speed (90% Accuracy)
  • Account Management, Processes
  • Computerized accounting, Program Development
  • Administrative support, Progress
  • Adobe, Quality
  • Billing, Quality control
  • Business communications, Reporting
  • Call center, Research
  • Clients, Spreadsheet
  • Client, Strategic
  • Customer service, Telephone etiquette
  • Database administration, Typing speed
  • Database
  • Product development
  • Direction
  • Documentation
  • Editing
  • Faxes
  • Filing
  • Inventory
  • Team Leadership
  • Leadership
  • Meetings
  • Office
  • Optimization
  • Organizational
Work History
Project Lead, 01/2019 to 03/2020
Company Name – City, State
  • Partnered with management to create, develop, manage and implement quality initiatives.
  • Developed and followed baseline project processes and milestones for task completion.
  • Maintained control of project timelines to keep teams on task and achieve schedule targets.
  • Planned and arranged meetings with various departments and individuals, enabling all parties to meet and discuss project progress and enhancements.
  • Responsible for creating and editing training aids for new team members.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Added documents to file records and created 5,000 new records to support filing needs.
  • Scanned documents and saved in database to keep records of essential organizational information.
Presidio - Accounts Receivable Collections Specialist, 01/2018 to 12/2018
City, State
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Produced, distributed and tracked more than 350 monthly invoices for Technology business.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Discussed options with delinquent clients in terms of proposed solutions.
  • Researched, analyzed and settled disputes.
Customer Service Specialist, 01/2016 to 01/2018
Company Name – City, State
  • Offered internal call center customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls and assigned escalated complaints to appropriate departments and supervisors.
  • Entered customer interaction details in in-house software to track requests, document problems and record solutions offered.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Administrative Specialist, 07/2011 to 08/2015
Company Name – City, State
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Updated documentation and produced reports.
  • Completed inventory counts and organized supplies.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Increased efficiency by 30%.
Education
Bachelor of Arts: Fine and Studio Arts Management, 12/2018
New Hampshire Institute of Art - City, State
Associate of Arts: Graphic Design, 05/2014
Union County College - City, State
Work History
Project Lead, 01/2019 to 03/2020
Company Name – City, State
  • Partnered with management to create, develop, manage and implement quality initiatives.
  • Developed and followed baseline project processes and milestones for task completion.
  • Maintained control of project timelines to keep teams on task and achieve schedule targets.
  • Planned and arranged meetings with various departments and individuals, enabling all parties to meet and discuss project progress and enhancements.
  • Responsible for creating and editing training aids for new team members.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Added documents to file records and created 5,000 new records to support filing needs.
  • Scanned documents and saved in database to keep records of essential organizational information.
Presidio - Accounts Receivable Collections Specialist, 01/2018 to 12/2018
City, State
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Produced, distributed and tracked more than 350 monthly invoices for Technology business.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Discussed options with delinquent clients in terms of proposed solutions.
  • Researched, analyzed and settled disputes.
Customer Service Specialist, 01/2016 to 01/2018
Company Name – City, State
  • Offered internal call center customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Displayed strong telephone etiquette, effectively handling difficult calls and assigned escalated complaints to appropriate departments and supervisors.
  • Entered customer interaction details in in-house software to track requests, document problems and record solutions offered.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Administrative Specialist, 07/2011 to 08/2015
Company Name – City, State
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Leveraged computerized accounting software to create and maintain accurate customer account records.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Updated documentation and produced reports.
  • Completed inventory counts and organized supplies.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Increased efficiency by 30%.
Certifications
  • Fundamentals of digital marketing, Goggle - 2021
  • Inbound, HubSpot - 2021
Skills
  • Partnership Development
  • Client Relationships
  • Team Leadership
  • Program Leadership
  • Performance Monitoring
  • Process Optimization
  • Documentation Proficiency
  • Program Development and Management
  • Strategic Direction
  • Account Management
  • Records and database administration
  • Business communications
  • Spreadsheet management
  • Adobe Creative Suite
  • 75 WPM typing speed (90% Accuracy),
  • Account Management, computerized accounting, administrative support, Adobe, billing, Business communications, call center, clients, Client, customer service, database administration, database, product development, Direction, Documentation, editing, faxes, filing, inventory, Team Leadership, Leadership, meetings, office, Optimization, organizational, processes, Program Development, progress, quality, quality control, reporting, research, Spreadsheet, Strategic, telephone etiquette, typing speed
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    Resume Overview

    School Attended

    • New Hampshire Institute of Art
    • Union County College

    Job Titles Held:

    • Project Lead
    • Presidio - Accounts Receivable Collections Specialist
    • Customer Service Specialist
    • Administrative Specialist

    Degrees

    • Bachelor of Arts : Fine and Studio Arts Management , 12/2018
      Associate of Arts : Graphic Design , 05/2014

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