project lead resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Talented Project Lead with strengths in client management and problem-solving. Highly effective at managing multiple, concurrent projects. Ability to work both self-directed and as part of a team. Contribute to a strong and collaborative team environment. Willing to learn/help with tasks outside of direct responsibilities when needed and able. Excellent team-building skills.

  • Talent for quickly mastering technology. Effective at minimizing and alleviating client concerns through sufficient coordination.
  • Organization skills
  • Effective project management
  • Multitasking Abilities
  • Flexible and Adaptable
  • Interpersonal Communication
  • Self-Motivated
  • Analytical and Critical Thinking
Work History
12/2021 to Current
Project Lead Mahindra Technologies Plano, TX, Paoli, PA
  • Manage and coordinate multiple projects to ensure completion on time and on budget
  • Organize and plan project tasks and schedules
  • Communicate project status to stakeholders and key project participants
  • Stay aware of company goals and strategies to ensure projects align with business priorities
  • Delegate work to team members that assist based on skills and expertise
  • Optimize project deliverables, schedule, and budgeting
  • Work with proposal teams to develop cost estimates and project plans
  • Create correspondence and reports to communicate project status
  • Keep project team focused on end goal
  • Generate and distribute Purchase Order Requests.
  • Maintain precise and complete files and tracking mechanisms for accurate reporting to leadership.
  • Communicate any critical issues/deficiencies to management as soon as possible.
  • Monitor centralized mailbox and provide necessary and timely responses to teammates and stakeholders as needed.
  • Collaborate with internal teammates to identify opportunities to streamline reports scrubs, problem solve for challenges encountered, and share best practices.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Provided team with coaching and direction.
  • Planned, executed and promoted total of 150-200 projects in 2022.

01/2018 to 01/2020
Customer Coordinator Forterra, Inc. Louisville, KY, Audubon, PA
  • Managed over 50 customer calls and recorded significant information
  • Address problems and requests by transmitting information or providing solutions
  • Prioritize and schedule calls according to urgency and importance
  • Monitor route and status of technicians to coordinate and prioritize their schedule
  • Use phone and computer to route technicians to appropriate locations
  • Provide technicians with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Maintained master schedule and set up appointments.
  • Managed filing systems for electronic and hard copy documents to keep organized records
10/2012 to 05/2017
Project Coordinator Altice Usa Inc. Trenton, MO, Blue Bell, PA
  • Serves as single point-of-contact, establishing, maintaining and managing customer, subcontractor, and joint venture partner's expectations (where applicable) regarding overall project performance.
  • Manage onsite vendors and subcontractors to ensure level of performance is within scope of PMO expectations
  • Develop relationships with local vendors and subcontractors as fail-safe contingencies
  • Reports project status and performance data as required to management and stakeholders.
  • Plans, monitors, and controls project throughout its life-cycle.
  • Running major project up to six figures.
  • Estimate and proposal development
  • Established rapport and engaged with stakeholders to build lasting professional relationships
  • Coordinated presentations for customers and project members to detail project scope, progress and results
  • Wrote technical narratives to document processes and design changes
  • Created job files for each project and maintained current data in each file
  • Kept corporate and client information confidential, adhering to data safety measures
01/2010 to 03/2012
Inside Sales/Customer Coordination Cubesmart City, STATE, Wayne, PA
  • Develop storage sales opportunities and maintain customer relationships within defined account base.
  • Identify and win new storage business.
  • Utilize multi-sales strategies and call flow.
  • Recognize and document call trends and complaints.
  • Handled 100 calls per day to address customer inquiries and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used Microsoft Word and other software tools to create documents and other communications.
Expected in 05/1992 to to
Associate of Arts: Fashion Design
Craft Fashion Institute - Philadelphia, PA,

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Resume Overview

School Attended

  • Craft Fashion Institute

Job Titles Held:

  • Project Lead
  • Customer Coordinator
  • Project Coordinator
  • Inside Sales/Customer Coordination


  • Associate of Arts

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