project lead resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Results-driven IT project management professional with 5 years of experience in diverse industries, including airline and energy. Expertise includes team leadership, business analysis, disaster recovery planning, middleware integration, and technical design & infrastructure. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering projects and solutions that empower a team, company, and customer to meet and exceed desired expectations.

  • Project Management
  • Business Analysis
  • High-Availability & Reliability Design
  • Failover/Failback Procedures
  • Release & Change Management
  • Middleware Integration Expert

TIBCO, SAP BusinessObjects, AbInitio, Oracle, SQL Server, Network Routing, Infrastructure

05/2007 to Current Project Lead Integrated Electrical Services, Inc. | Goodyear, AZ,

Client: Southwest Airlines

  • Project Lead for startup of the new account at Southwest. Responsible for implementing enhancements & projects within the Enterprise Data BI team for SAP BO Enterprise, AbInitio, Crystal, Webi, SharePoint.
  • Project Manager for SAP BusinessObjects Data Services Upgrade project from v4.0 to v4.2. Complex implementation that required coordination between project team, DBA, storage, network, Tivoli, Production support, and business users.
  • Project Manager & BA for EPIC project to bring maintenance data from mainframe into BI data mart via AbInitio
  • Led the design, Production implementation, and enhancements to SharePoint Demand Tracker tool. The application is an in-house developed workflow that keeps track of all Capgemini work requests from the client

Client: Energy Future Holdings

  • Project Manager for multiple projects in parallel and ensured project deadlines were met on time. Communication hub between business services, vendors, onshore & offshore teams, and other consulting firms.
  • Project Manager for TIBCO Upgrade Project. Upgrade from Oracle 10g to 11g, re-platform from UNIX to Linux, upgrade TIBCO software to the latest versions, re-design domains to separate business units and allow for future growth. Collaborated on architecture, licensing cost, and project plan with TIBCO vendor. Completed requirements, high level plan, hand-off to another PM, then transitioned to new client (Southwest)
  • Project Manager & BA for ERCOT WAN Project. Complex network setup of automatic routing of business critical traffic over WAN or public internet between 3 datacenters. Provided higher reliability and availability to the business by implementing changes to firewalls, routers, VPN, DNS, load balancers, and ERCOT (external government system). Managed intricate network and application design, testing of adequate capacity/bandwidth, redundant paths & cutover. Delivered high client satisfaction and developed their trust.
  • Project Manager for ETAP Supportability Upgrade Project. Energy trading application handed over to Production support team. Application was developed and supported by single consultant in competing firm. Defined Production support agreements, converted the application to highly available & DR capable, and facilitated KT sessions with Production support team. Overcame multiple hurdles in this highly political project – unhappy business users, uncooperative teams, unclear scope
  • Project Manager & BA for TU.COM Domain Decommission Project. Domain name was sold to an external company. The company’s website that changes LDAP passwords was updated with a new URL, security certificate, DNS entry, and HTTP re-direct from old site. Overcame multiple hurdles in this project that impacted the entire company – wide scope, limited budget, old application, limited knowledge & documentation
  • Project Manager for TIBCO Decommission Project. Cleaned up old TIBCO versions after completion of TIBCO Upgrade project. Planned and coordinated decommission or archiving of processes, files, file systems, and code. Created requirements and managed all tasks from start to finish. Focused the team to deliver on what was signed off and not add anything to scope.
  • Project Manager for TIBCO Health Services Project. Provided a web portal into the TIBCO environments to provide real time reporting and answers to questions by business users and technical teams that connect to TIBCO. This easy access to TIBCO status and health saved time for all users. Delivered a well-designed product while limited by generalized requirements. Ensured the most effective and efficient coding was implemented. Managed large testing effort for 3 business units to confirm 40+ interfaces on the web portal including performance testing response times to meet the users’ expectations.
  • Project Manager & BA for Application Hardening Project. Fulfilled business goal of minimal disruption during failover and failback between primary and backup datacenters. Focused on removing TIBCO interface dependencies on external storage, using logical names, symbolic links and bi-directional replicated storage to reduce downtime and impact to business clients. Determined project scope alongside business owner. Documented failover and failback procedures for TIBCO services including steps for all teams/applications. Responsible for identification of inefficiencies where slowdowns would occur in datacenter cutover. Managed the implementation of interface re-designs, network configurations, and new storage setup.
  • Project Lead/Manager for TIBCO Upgrade project. Upgraded Interfaces to the latest TIBCO product versions. Responsible for team development, testing, release management, and implementation. Accountable for escalating development/testing issues among development teams, vendors, and business clients. Directed development teams to accomplish project goals within our deadline. Coordinated development activities by adapting to changes easily and highlighting interface dependencies. Exhibited leadership to steer the way through complex issues. Responsible for all deliverables and upheld quality and excellence. Worked carefully and thoroughly with Production support team to make sure interfaces excel their support standards.
  • Tester and Release Manager for Nodal Project. Transition to Nodal market required 12 new interfaces between Texas regulator and Luminant competitive power generation business using SOAP over HTTP, JMS, Active Database Adapters, Oracle JDBC queries and stored procedures, XML data. Coordinated testing schedules on simultaneous projects. Ensured deliverables and testing were on schedule for implementation go-live. Ensured interface implementation meets requirements through systems integration testing and user acceptance testing.
  • BA and Test Lead for eGate Replacement & Lodestar Upgrade Project. Re-platform and re-design of 24 interfaces from e*Gate to TIBCO in coordination with Lodestar upgrade from 3.7 to Oracle Utilities EIP 1.5. Interpreted complex business logic and reallocated to appropriate systems. Re-modeled interfaces so that TIBCO handles translation and transformation and Lodestar handles business logic. Identified problem areas and facilitated best design & implementation approach. EDI interface converted from e*Gate to EDIFECS XEngine and TIBCO BW. Converted 17 interfaces from FTP to secure FTP via UNIX shell script. Reduced General Ledger interface runtime by 50%.
02/2006 to 04/2007 EDI Coordinator Carolina Tractor | Dalton, GA,
  • Analysis, design, mapping, and Production support for ANSI X12 EDI transactions.
  • Established new 856 and 824 EDI map/processes for Wal-Mart’s RFID implementation. Streamlined change management documentation and processes. Implemented new month end closing procedures.
06/2004 to 02/2006 Senior Programmer Pae Government Services Inc | Waukegan, IL,

Client: TXU

  • Production support for middleware tools for TXU Energy, Electric Delivery, and Wholesale Markets. Maintained a service level availability of 99.55% for SeeBeyond’s EAI e*Gate tool, e*Gate versions 4.1.2 and 4.5.3, and the MIMO stacker proprietary application.
  • Ensured EDI transactions transmitted successfully and setup new CR’s in TXU Electric Delivery’s PGP key ring, digital certificate list, and ePM trading partner list via TXU’s DMZ.
05/2001 to 05/2004 Senior Developer Bmo | Virtual, CT,
  • Analysis, design, documentation, development, testing, implementation, and production support for critical Portfolio Management e*Gate 4.1.2 interfaces that transmit multiple data formats between generation control, sales force pricing, forecast modeling, financial tracking, and customer information applications.
  • Minimized complexity of several interfaces therefore reducing processing time by more than 50%
Expected in 2001 BBA | Management Information Systems Texas A&M University, Corpus Christi, TX GPA:

Minor in Mathematics

Graduated as Summa Cum Laude with 3.93 GPA

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Resume Overview

School Attended

  • Texas A&M University

Job Titles Held:

  • Project Lead
  • EDI Coordinator
  • Senior Programmer
  • Senior Developer


  • BBA

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