Compiling and publishing Operation and Maintenance Manuals for complex Security Electronics Systems which include detailed rack drawings, programmable logic controllers, video, paging and communications systems.
Account Support Representative, 07/2012 - 10/2014 Torrance Unified – Torrance, CA,
Analyzed and processed business telecommunications orders for large corporate client.
Included tracking projects covering the.
research, troubleshooting, order submission, customer correspondence, and related records updates.
In support of more than 100.
tracked projects per month.
Personally tracked status of projects in MS Excel.
School Bus Driver , 06/2009 - 07/2012 Honeywell – Pikesville, MD,
Provided safe transportation to and from school for school-age children in the Greeley-Evans district.
CDL-B, CPR and First Aid certifications.
Elected by peers in 2010 to represent the department on the District's Classified Council.
Tax Preparer / Office Manager, 11/2008 - 07/2012 Leidos – Patrick Air Force Base, FL,
Provided full-service tax preparation for clients.
Continuing education classes annually of at least twenty-six hours annually. IRS registered.
Served as evening office lead providing next-tier customer care for billing and non-return related issues.
Engineering Program Manager, 01/2007 - 06/2007 Actionet, Inc. – Vienna, VA,
Promoted from Threat Research Project Manager to direct rollout and release of flagship antispyware product Webroot Spy Sweeper 5.5.
Oversaw efforts of several teams within the engineering department, as well as cross-functional personnel across the company.
Produced reports in Excel and Word on quality, resources, and defects; presented statistics to senior staff and stakeholders.
Tracked and reported all project milestones, including scheduling, communications, and deliverables; teams reached all product specifications and on-time rollout date.
Recruited to moderate the influx of new requests to the Threat Research group; harmonized processes among the client, department leaders, and product development team.
Coordinated operations and purchasing for research software; designed spreadsheet reports to be adopted company-wide to track progress.
Developed a short form to document incoming requests using a modified Agile Scrum method, resulting in improved team efficiency during daily meetings as well as bi-monthly strategic Sprint Planning meetings.
Created and managed baseline schedules using WBS, and resource tracking for major programs in the Advanced Programs Division using both MS Project and MS Excel; collaborated with team to write SOPs for the division.
Authored technical specifications and Basis of Estimates; gathered monthly reports for review by customers.
Generated master schedules for quick-turn proposals.
Proposal team member responsible for generating spreadsheets in Excel for labor estimate roll-ups based on WBS (one was more than 26 tabs) and the baseline master schedule in MS Project.
Technical Project Specialist, 01/2002 - 06/2002 Quark – City, STATE,
Organized project schedules with Product Managers and coordinated editing of all technical documentation and manuals for each product.
Piloted and distributed status reports for Enterprise products; utilized QuarkDMS for posting of internal articles and author document reviews.
Scheduled project events and milestones using Microsoft Project.
Applications Engineer II, 09/2000 - 03/2001 ILX Lightwave – City, STATE,
Maintained accurate lists of vendors supplying lasers and related products, including quotes of laser types, specifications, and availability.
Developed comprehensive Quotation Process for ISO certification preparations; analyzed competitive products and rates both online and at trade shows.
Tracked schedules and milestones of customized product delivery using MS Project.
Marketing Product Manager, 09/1999 - 08/2000 Adaptec – City, STATE,
Led product launch for RAID management software application to accompany new hardware; established marketing requirements document and competitive analysis.
Collaborated with Legal Department to name product and clear licensing agreement.
Catapulted product rollout successfully in 2000 with expert demonstrations of application at conferences, conventions, and training sessions.
Program Manager/Applications Engineer, 08/1998 - 07/1999 Tecmar Technologies – City, STATE,
Spearheaded rebranding and product packaging design to align with Tecmar standards; updated all documentation while collaborating with Operations and supply chain management.
Partnered with outside companies to create marketing materials for the software; supported OEM customers on the East coast with all technical issues during evaluation testing.
Composed interactive CD-ROM for OEM product evaluators to improve product knowledge and understanding while reducing costs related to mailings and paper use.
Education
MBA: Project Management, Expected in 2015 - University of Phoenix - North Dartmouth, MA GPA:
Bachelor of Science: Electrical Engineering Technology, Expected in 1995 - University of Massachusetts - North Dartmouth, MA GPA:
Professional Affiliations
Project Management Institute
Institute of Electrical and Electronic Engineers
Additional Information
PRESENTER
How To Interview Others, IEEE-USA Professional Development Conference, 2000
AWARDS
IEEE Millennium Medal, "For Outstanding Contributions to the Institute," 2000
Skills
Agile, competitive analysis, hardware, conferences, client relationships, customer care, documentation, ISO, marketing, MS Excel, MS Office, MS Project, MS Word, packaging design, processes, product development, product improvement, proposals, purchasing, quality, RAID, risk management, scheduling, Scrum, spreadsheets, statistics, strategic, supply chain management, tax preparation, technical documentation, telecommunications, trade shows, transportation, troubleshooting.
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