project delivery lead resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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20+ years of experience in Supervisory/Management roles and 5+ years in Project Management. Experience with Waterfall and Agile project Methodologies and practices with the ability to lead, influence, manage, collaborate, and build relationships with individuals and stakeholders across organizations while driving results. Proficient in the ability to negotiate, resolve and problem solve cross-departmental issues in a respectful, professional manner.

Project Delivery Lead, 04/2019 to Current
DeloitteCharleston, WV,
  • Develop and implement the necessary series of process groups to be performed for each client including Initiating, Planning, Executing, Monitoring and Controlling, and Closing.
  • Actively drive seamless client and customer experience through flawless and timely oversight of performance and issue management
  • Utilize an Agile model that supports change and provide integrated solutions considering operational risks and market conditions
  • Proactively plan, prepare, monitor, and deliver GWC products and services, managing day-to-day client performance
  • End-to-end cross-product line SLA and performance management with responsiveness and support
  • Engage in repeatable and continuous learning process that provide strategic insights and analytical feedback
  • Act as a Project Lead to identify and integrate business processes, controls (end-to-end) and capabilities with functional areas across the organization to facilitate change management activities to ensure capabilities meet corporate needs for initiatives.
  • Identify process improvements and efficiencies and development benefit realization metrics.
  • Support the implementation and maintenance of service level agreements across functional areas to ensure efficient and effective business processes
  • Resolve tactical issues and gather process information through work sessions with SME's and document accurate, comprehensive business requirements for the capability on a timely basis, which includes process flows and controls.
  • Research, analyze, maintain, modify, validate, and prepare data, information and content used in making business decisions and present findings and articulate results
  • Develop and implementation of deliverables, program goals, and client support. Providing stakeholder visibility into product performance and recommended improvements
  • Partner with department directors for key process improvements.
  • Product thorough, accurate and timely reports of project activities.
  • Create disaster recovery plans to plan for business continuation for all clients.
  • Develop and deliver training while coordinating creation of SOPs with SMEs
Sales/Customer Engagement Manager, 09/2016 to 04/2019
Florida Blue - Blue Cross Blue Shield Of FloridaCity, STATE,
  • Led the development and implementation of a Telesales Pilot Program targeting 768,723 members in both the FFM and Telesales Book of Business (Jacksonville/Miami)
  • Aligned project specifications, schedules and phase deliverables across all teams, members, and external parties to ensure conformance with user needs and client requirements
  • Developed QA processes with the compliance department and participated in weekly QA calls with each client.
  • Ensured project deadlines were met by managing and partnering with Marketing to monitor performance
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements
  • Updated project plans based on changing objectives, specifications, and staff availability
  • Helped build and influence the change management process for all Telesales department projects
  • Managed the Telephony campaign set up, execution, change control and reporting for a call center of 300+ agents and CSRs.
Education and Training
Bachelor of Arts: Psychology, Expected in 1999 to University of North Florida (UNF) - Jacksonville Beach, FL,
  • Minor in Public Relations
: Industrial And Organizational Psychology, Expected in 1998 to West Virginia University - Morgantown, WV,
  • Minor in Communications
MBA: Business Analytics, Expected in 06/2023 to The University of West Florida - Pensacola, FL
Activities and Honors

Active Member, Jacksonville PMI Northeast Florida Chapter

Active Member, Space Coast PMI Northeast Florida Chapter

Certifications and licensing

Project Management Professional (PMP)

Credential# 2594471

PMI Agile Certified Practitioner (PMI-ACP)

Passed Certification Class

Florida 2-15 Life, Health, and Variable Annuity License

License# W407453

Skills & Background
  • Strong background determining appropriate project deliverables associated with the following: Resource Management, Budget Management, Dependency Management, Conflict Resolution, Risk Management, Quality Management, Change Management
  • Strong understanding of the Project Management/Agile Methodologies
  • Sound understanding of control processes
  • Proficiency in the use of project tracking tools such as Clarizen
  • Health Care Industry knowledgeable (5+yrs)
  • Background in Logistics Management (2+yrs)
  • Background producing company Financial Statements (4+yrs)
  • Corporate, Industrial, Operational Recruiting Experience (5+yrs)
Computer & Software Proficiencies

Microsoft Office (Word, Excel, PowerPoint Visio, Skype and Outlook), MS Teams, OneNote, MS OneDrive, MS SharePoint, Box, Customer Connect CRM, ProviderConnect, Salesforce CRM, Cisco SalesConnect, Five9, Tableau, Clarizen Project Management Software

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Resume Overview

School Attended

  • University of North Florida (UNF)
  • West Virginia University
  • The University of West Florida

Job Titles Held:

  • Project Delivery Lead
  • Sales/Customer Engagement Manager


  • Bachelor of Arts
  • MBA

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