Project Consultant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Analytical Project Consultant with 20 years of experience in health insurance, project control and monitoring along with 10 years of experience in the space of Diversity and Inclusion as Chair of the Highmark Hispanic/Latino business resource group, SALUD, consisting of 20 members. Gifted with the ability to manage conflict and remain calm in stressful and tense situations. Demonstrated talents for identifying solutions and improving work processes.

  • Leadership skills
  • Research and analytical skills
  • Developing and implementing strategies
  • Ability to take chances
  • Multi-tasking skills
  • Problem/conflict resolution
  • Project monitoring
  • Constantly strive to improve
  • Marketing strategies and materials
  • Employee coaching
  • Active listening
  • Managing unexpected obstacles
Education and Training
Diversity and Inclusion Certificate – eCornell: , Expected in 05/2019
Cornell University - Ithaca, NY,
Bachelor of Science: Business Administration, Expected in 06/2002
Central Penn College - Summerdale, PA,
  • Cum laude graduate
  • Major in Marketing
  • Led SALUD to achieve the 2017 Marketplace Award from Vibrant Pittsburgh, earning recognition from upper management for our contribution to the enterprise.
  • Improved the delivery of translated marketing collateral in the organization by providing proofreading errors back to the translation vendors, which realized an overall increase in customer satisfaction and cost efficiency.
  • Developed relationships between Community Affairs and D & I that fostered a closer collaboration in supporting community efforts where our members live, work, play and worship.
  • Participant of the CEO Diversity Roundtable quarterly meetings.
  • Participant at David Holmberg's CEO Pledge signing, reinforcing Highmark's commitment to diversity and inclusion.
  • Represented Highmark and SALUD at multiple United States Hispanic Chamber of Commerce National Conferences and Legislative Summits.
  • Presented the results of SALUD's panel discussion on social determinants of health, along with additional research and proposed solutions to the Highmark Board of Directors.
Project Consultant, 09/2018 to Current
Partners Healthcare System Attleboro, MA,
  • Successfully created and documented a full implementation process for ASO clients coming onto the Shared Blue/Joint Administration Solutions platform.
  • Developed templates and forms capturing critical data during implementation, owning full accountability for action items as well as successful problem resolution.
  • Collaborate with Sales, Sales leadership, TPAs, Brokers and internal departments on the implementation process; participate in all onboarding meetings and tasks; led the clients and TPA’s implementation teams through the implementation process.
  • Support TPAs with pre-implementation and prospecting activities for new business.
  • Respond to clients and consultants throughout the implementation process within 24-48 hours, ensuring deadlines are consistently met while providing the highest levels of customer satisfaction.
  • Provide guidance and recommendations on decisions that will ensure the client's success on the Shared Blue/Joint Administration Solutions platform.
  • Collaborate with the various areas of the enterprise (Finance/OPL/ASO Billing/Membership/Benefit Coding) to ensure a flawless experience for our clients.
  • Maintain close connection with project personnel to quickly identify and resolve problems.
  • Guide team members and educate about responsibilities and assigned duties.
Sr. Client Advising Analyst, 12/2010 to 09/2018
Reliance Standard NJ, State,
  • Managed a book of business in partnership with the sales executives and client managers to assist, educate and train clients during product implementation and focus on member engagement and effective communication.
  • Subject matter expert on Spending Accounts, MyBenefits (internal exchange), Consumerism, Transparency Tools, Highmark’s Employer and Member Websites, Member Engagement, Wellness, Brainshark and Microsite creation.
  • Measured and evaluated employee knowledge and engagement to identify areas in need of improvement.
  • Established and maintained positive professional relationships built on integrity and strong work ethic with internal and external customers.
  • Measured marketing and communications program performance and developed strategy around those results.
  • Drafted reports and presentations to illustrate research findings.
  • Produced marketing graphics that were eye-catching and high-quality utilizing skills in Microsoft PowerPoint, Publisher and Adobe Acrobat.
Client Manager, 04/2005 to 12/2010
Highmark Blue Shield City, STATE,
  • Serviced small groups (2-19 contracts) within the assigned 10 county service area (1090 clients).
  • Consistently exceeded 75% monthly retention goals for clients and members.
  • Assisted producers with renewal questions and alternate rates as needed.
  • Single point of contact for both client and producer issue resolution.
  • Developed long-term rapport with clients to cultivate loyalty.
Activities and Volunteerism
  • Volunteer - Toddler Room Teacher - Bilingual Christian Fellowship (1/09 - present)
  • Chair - SALUD - Highmark's Hispanic/Latino Business Resource Group (10/10 - 12/20)
  • Volunteer/Parent Reader/Chaperone - Susquehanna Township School District (11/16 - present)
  • Parent Advisory Board Member - Susquehanna Township School District (11/16 - 3/19)
  • Volunteer/Teacher - Junior Achievement of South Central PA (11/19 - present)

English and Spanish

  • PA Accident and Health, Life and Fixed Annuities License - Expires 10/31/21
  • PA Casualty and Allied Lines, Property and Allied Lines License - Expires 10/31/21

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School Attended
  • Cornell University
  • Central Penn College
Job Titles Held:
  • Project Consultant
  • Sr. Client Advising Analyst
  • Client Manager
  • Diversity and Inclusion Certificate – eCornell
  • Bachelor of Science

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