Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.Highly enthusiastic customer service professional with 3 years client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Personable and responsible Cashier with years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Fashion knowledge
  • Opening/closing procedures
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Markdown/promotional procedures
  • Store maintenance ability
  • Telecommunication skills
  • Adaptive team player

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.


  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience
Program Program Assistant / Receptionist Assistant / Receptionist, 06/2010 - 10/2011
Pacific Sunwear Tulsa, OK,
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Manage the daily operations of recreational programs.
  • Administer first aid according to prescribed procedures , and notify emergency medical personnel when necessary.
  • Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, and field trips.
  • Complete and maintain time and attendance forms and inventory list.
  • Evaluate recreation areas, facilities and services to determine if they are producing desired results.
  • Keep records of customer interactions or transactions, Recording details of inquiries, complaints, or comments, as well as actions taken, check to ensure that appropriate changes were made to resolve customers problem.
Intern/customer service representative, 11/2011 - 04/2012
Pacific Sunwear Union Gap, WA,
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Front desk customer service, paperwork, answering phones, interacting with customers, responding to complaints.
  • Service issues and other general questions or concerns.
  • Also greeting and helping customers, customer inquiries, assisted in ordering supplies, completed inventory.

sales associate, 09/2012 - 2013
Lane Bryant City, STATE,

Generated leads for new sales through telephone and email contact with customers.Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Assisted customers in finding out-of-stock items.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Compiled weekly monetary reports and records for store managers.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.Worked as a team member performing cashier duties, product assistance and cleaning.Computed accurate sales prices for purchase transactions..

Processed merchandise returns and exchanges.

Sales Associate, 09/2012 - 11/2013
Macys City, STATE,

Organized weekly sales reports for the sales department to track product success.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Generated leads for new sales through telephone and email contact with customers.Processed merchandise returns and exchanges.

Educational Background
Diploma: High School Coarses, Expected in 6 2012
Legacy High School - Las Vegas, NV
GPA: GPA: 3.0/4.0

Student body government representative

HS Diploma

GPA 3.0

Continuing Education


Cash handling

Able to lift 45 pounds

Shipping and receiving

Professional and friendly

Careful and active listener

Strong public speaker


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School Attended

  • Legacy High School

Job Titles Held:

  • Program Program Assistant / Receptionist Assistant / Receptionist
  • Intern/customer service representative
  • sales associate
  • Sales Associate


  • Diploma

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