Program Training Specialist Resume Example USDA Animal And Plant Health Inspection Service

PROGRAM TRAINING SPECIALIST

Professional Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 30 years of experience providing quality administrative support to clients.

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Skills

Microsoft Excel
Communication Skills
Editing
Online Research
Telephone Skills

Filing and data archiving
Listening Skills
Schedule Management
Microsoft Excel
Customer Service

Work History

Program Training Specialist, 10/2009 to 12/2011
USDA - Animal And Plant Health Inspection Service – Riverdale, MD

Attention to detail ensures quick and accurate data input
Used Excel spreadsheet to track training courses
Word Processing (85 WPM)
Provided Virtual Learning to over 70 employees
Provided Human Resources (HR) assistant to new employees
Purchased, Shipping and Receiving Operations
Account Records Management
Scanned documents into document management system or database
Effective communication skills
Monitored and maintained equipment/software inventory
Conferred with vendors by telephone, conference call or email to provide information about training courses scheduling
Documented training activities and changes to analyze program effectiveness
Monitored training costs and prepared budget reports to justify expenditures
Developed complete training programs and led training using expert learning techniques
Remotely work from home
Wrote standard procedures for training courses
Ensured proper tracking in newly created databases of over 70 students and instructors' attendance, scores and overall performance
Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information
Completed administrative tasks by performing business correspondence, transcription and data entry
Executed travel arrangements by researching and booking flights and accommodations
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Organized and updated schedules for more than five Animal and Plant Health Inspection Services (APHIS) branch chief
Created appropriate documentation for members of board and senior leadership before meetings

Program Assistant, 07/2007 to 10/2009
USDA - Animal And Plant Health Inspection Service – Riverdale, MD

Inventory management reports
Remotely worked from home
Time management
Project management
Administrative and Technical support
Data entry over 60 field inspection reports per week
Transferred and directed phone calls, guests and mail to correct staff members
Compiled four reports for seven program leaders per week
Delivered top-notch administrative support to over 20 office staff, promoting excellence in office operations
Offered office-wide Microsoft software support and training, including troubleshooting issues and optimizing usage
Updated tracking system with Microsoft Excel and Microsoft Access software for monitored permits and notifications for Deputy Administrator
Drafted agendas, recorded minutes and created several documents fo several meetings
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
Prepared and distributed team-based communications to foster collaboration and enhance team morale
Designed insightful and attractive Microsoft PowerPoint presentations
Filed records with precise approach to optimize data security and easy of use by program personnel
Made copies, proofed documents and distributed mail to provide administrative support to staff

Program Support Assistant, 02/2002 to 07/2007
USDA - Animal And Plant Health Inspection Service – Riverdale, MD

Organized and updated schedules for more than five branch chiefs
Coordinated complex monthly division meeting involving, 60 employees, 30 offsite employees and budget of $2,500 encompassing livestream production, remote location arrangements, and senior executive accommodations
Worked with senior management to initiate new projects and assist in various processes
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
Assisted in gathering of program data to compose thorough monthly reports
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
Responded to emails and other correspondence to facilitate communication and enhance business processes
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
Performed clerical organization, answered phones and filed documentation for program manager
Communicated clearly with program staff and participants through written and digital correspondence

Education

Master of Science: Human Resource Management, 10/2014
Strayer University - Washington, DC

GPA: 3.84, Member of Alpha Sigma Lambda Honor Society Member of Alpha Sigma

Bachelor of Science: Information Systems, 10/2009
Strayer University - Washington, DC

Affiliations

Member of Alpha Sigma Lambda Honor Society

Society for Human Resource Management (SHRM)

Resume Overview

Companies Worked For:

USDA - Animal And Plant Health Inspection Service

School Attended

Strayer University

Job Titles Held:

Program Training Specialist
Program Assistant
Program Support Assistant

Degrees

Master of Science : Human Resource Management , 10/2014
Bachelor of Science : Information Systems , 10/2009

Program Training Specialist Resume Example

Resume Score: 80%

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