Program Training Specialist Resume Example
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PROGRAM TRAINING SPECIALIST
Professional Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 30 years of experience providing quality administrative support to clients.
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Skills
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Work History
Program Training Specialist, 10/2009 to 12/2011
Community Care Connections – Blair , WI
Community Care Connections – Blair , WI
- Attention to detail ensures quick and accurate data input
- Used Excel spreadsheet to track training courses
- Word Processing (85 WPM)
- Provided Virtual Learning to over 70 employees
- Provided Human Resources (HR) assistant to new employees
- Purchased, Shipping and Receiving Operations
- Account Records Management
- Scanned documents into document management system or database
- Effective communication skills
- Monitored and maintained equipment/software inventory
- Conferred with vendors by telephone, conference call or email to provide information about training courses scheduling
- Documented training activities and changes to analyze program effectiveness
- Monitored training costs and prepared budget reports to justify expenditures
- Developed complete training programs and led training using expert learning techniques
- Remotely work from home
- Wrote standard procedures for training courses
- Ensured proper tracking in newly created databases of over 70 students and instructors' attendance, scores and overall performance
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information
- Completed administrative tasks by performing business correspondence, transcription and data entry
- Executed travel arrangements by researching and booking flights and accommodations
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Organized and updated schedules for more than five Animal and Plant Health Inspection Services (APHIS) branch chief
- Created appropriate documentation for members of board and senior leadership before meetings
Program Assistant, 07/2007 to 10/2009
Department Of Homeland Security – Fargo , ND
Department Of Homeland Security – Fargo , ND
- Inventory management reports
- Remotely worked from home
- Time management
- Project management
- Administrative and Technical support
- Data entry over 60 field inspection reports per week
- Transferred and directed phone calls, guests and mail to correct staff members
- Compiled four reports for seven program leaders per week
- Delivered top-notch administrative support to over 20 office staff, promoting excellence in office operations
- Offered office-wide Microsoft software support and training, including troubleshooting issues and optimizing usage
- Updated tracking system with Microsoft Excel and Microsoft Access software for monitored permits and notifications for Deputy Administrator
- Drafted agendas, recorded minutes and created several documents fo several meetings
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Designed insightful and attractive Microsoft PowerPoint presentations
- Filed records with precise approach to optimize data security and easy of use by program personnel
- Made copies, proofed documents and distributed mail to provide administrative support to staff
Program Support Assistant, 02/2002 to 07/2007
USDA - Animal And Plant Health Inspection Service – City , STATE
USDA - Animal And Plant Health Inspection Service – City , STATE
- Organized and updated schedules for more than five branch chiefs
- Coordinated complex monthly division meeting involving, 60 employees, 30 offsite employees and budget of $2,500 encompassing livestream production, remote location arrangements, and senior executive accommodations
- Worked with senior management to initiate new projects and assist in various processes
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Assisted in gathering of program data to compose thorough monthly reports
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
- Performed clerical organization, answered phones and filed documentation for program manager
- Communicated clearly with program staff and participants through written and digital correspondence
Education
Master of Science: Human Resource Management, 10/2014
Strayer University - City
Strayer University - City
GPA: 3.84, Member of Alpha Sigma Lambda Honor Society Member of Alpha Sigma
Bachelor of Science: Information Systems, 10/2009
Strayer University - City
Strayer University - City
Affiliations
Member of Alpha Sigma Lambda Honor Society
Society for Human Resource Management (SHRM)
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Resume Overview
School Attended
- Strayer University
Job Titles Held:
- Program Training Specialist
- Program Assistant
- Program Support Assistant
Degrees
- Master of Science : Human Resource Management , 10/2014
Bachelor of Science : Information Systems , 10/2009
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