Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Data entry with 10+ years of experience with Microsoft Office and data programs, including Microsoft Excel and Microsoft Access. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with a charismatic style and insightful approach. Pursuing new professional opportunities with room for advancement.

  • Typing 85 wpm
  • Team building
  • Equipment: Laptop, desktop computer,
  • Proofreading and editing
  • Excellent grammar
  • Ability to catch errors
  • MS Office
  • Data entry
Work History
10/2009 to 12/2011 Program Training Specialist Community Care, Inc. | Racine, WI,
  • Provided Virtual Learning to over 70 employees
  • Scanned documents into document management system or database
  • Developed complete training programs and led training using expert learning techniques
  • Remotely work from home
  • Ensured proper tracking and created databases for over 70 students and instructors' attendance, scores, and overall performance
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
  • Completed administrative tasks by performing business correspondence, transcription, and data entry
  • Executed travel arrangements by researching and booking flights and accommodations
  • Organized and updated schedules for more than five Animal and Plant Health Inspection Services (APHIS) branch chief
  • Created appropriate documentation for members of board and senior leadership before meetings
  • Coordinated workshops for employees to better understand company mission, and streamlining daily activities
  • Trained and mentored 10 new personnel hired to fulfill various roles
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
07/2007 to 10/2009 Program Assistant Department Of Homeland Security | Great Falls, MT,
  • Remotely worked from home
  • Time management
  • Project management
  • Data entry over 60 field inspection per week
  • Delivered top-notch administrative and technical support to over 20 office staff, promoting excellence in office operations
  • Offered office-wide Microsoft software support and training, including troubleshooting issues and optimizing usage
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Designed insightful and attractive Microsoft PowerPoint presentations
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Gathered information and entered details into computer tracking spreadsheets, documents and databases
  • Produced highly accurate internal and external letters and memorandum
  • Managed both digital and physical filing systems and retrieved documents as required
  • Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
02/2002 to 07/2007 Program Support Assistant USDA - Animal And Plant Health Inspection Service | City, STATE,
  • Organized and updated schedules for five branch chiefs, typed daily reports
  • Maintained field inspection database by entering new and updated information as directed
  • Organized, updated and maintained various reports using Excel and Word
  • Prepared new hire on-boarding documents and HR related forms for new hire staff
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability for 10 Environmental Scientists
  • Assisted in gathering of program data to compose thorough monthly reports
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
  • Gathered supporting documentation for proposal/invoice processing from vendors
  • Prepared travel/training requests, expense claims and updated financial expenditures
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Expected in 10/2014 Master of Science | Human Resource Management Strayer University, Washington, DC, GPA:
Expected in 10/2009 Bachelor of Science | Information Systems Strayer University, Washington, DC, GPA:

Member of Alpha Sigma Lambda

Society for Human Resource Management (SHRM)

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Resume Overview

School Attended

  • Strayer University
  • Strayer University

Job Titles Held:

  • Program Training Specialist
  • Program Assistant
  • Program Support Assistant


  • Master of Science
  • Bachelor of Science

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