Program Technician resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Program Technician with 14+ years of experience with the Farm Service Agency. Technical expert in procedures, regulations, and operations of Price Support, Farm Loan, Common Programs: payment limitation and person determinations with cross training in other programs. Possess impeccable interpersonal skills as well as effective written and verbal communication skills. Eager, fast, determined and a self-taught learner while also an excellent team player.

  • Exceptional communication skills
  • Quick learner
  • Strong customer relations with a high respect for individuals 
  • Critical thinker
  • Organizational skills
  • Time management
  • Importance of honesty, integrity, fairness and ethical standards
  • Composed
  • PowerPoint presentations
  • Web content
  • Effective problem solver
  • Adherence to high customer service standards
Work History
06/2002 to Current
Program Technician Department Of Agriculture Camino, CA,
  • Program Technician CO-07 Step 07
  • Work a compressed schedule starting at 7:00am till 4:30pm and have every other Friday off, Full-Time
  • Serves as District Expert in Payment Limitations  and Price Support Mentor in District 5. Train and provide support when asked and needed
  • Answer questions daily addressing customer/coworker inquiries from within office and other counties by solving problems and providing program information
  •  Identify customer needs, explain program details and eligibility and conduct follow up with customers and coworkers when needed.
  • Thoroughly prepare all necessary documents to execute Marketing Authorization Loans and Farm Storage Facility Loans including conducting UCC searches and filings. Maintain good rapport with businesses, financial institutions and elevators that are involved in our price support programs.
  • Provide on-call support for critical issues 
  • Follow all Equal Employment Opportunity laws: fair and impartial to coworkers and customers while implementing programs, complete EEO training timely and understand and implement what is taught
  • Actively participate in special emphasis programs that we have as an office along with outreach programs, including delivering "Meals on Wheels" to senior citizens, and engaged in organization, setup and participated with our Open House that our service center hosts every year
  • Troubleshoot technical/computer issues within the whole building for computer issues, as well as setting up and using the VTC machine

06/2016 to Current
Bridges to Opportunity State Resource Manager & County Resource Manager Upper Chesapeake Health , ,
  • Initial point of contact for questions about the Bridge and resources
  • Assistance with technical loading of data
  • Work closely with the State Bridges Coordinator and responsible for monitoring partner data for accuracy and functionality within the Bridge
  • Providing technical assistance and training to State and County level users
  • Run reports and keep state bundles up to date
  • Reading and studying material and staying up to date on the program


04/2003 to Current
Owner/Professional Photographer Lionberger Photography City, STATE,
  • Excelling in time management to meet customer deadlines between shoots, editing, family and full-time job
  • Excellent customer service and communication
  • Edit, tone, caption and upload photographs for news publications and online media.
  • Facilitate weekly studio appointments and wedding shoots when time allows
  • Maintain productive, trusted, professional relationships with repeat customers
  • Perform advanced computer processing of images taken
  • Photograph high-quality images for both print and Internet distribution
  • Shoot photographs in controlled lab, field and remote environments
  • Select and alter secondary photographic features such as backdrops and lighting
  • Archive photographs on computers and servers.
  • Useartistic ability to give customer individual needs
  • Handle all financial planning, tax paperwork and budget for business
  • Photography project leader in local 4-h group

07/2000 to 06/2002
Customer Service Representative, Financial Service Rep & Operations Supervisor First Bank City, STATE,
  • Responsible for accepting and processing transactions with accuracy and selling products to customers
  • Proactively identified sales opportunities
  • Maintain product knowledge of all products and refer clients to appropriate areas of the bank
  • Managed the operational activities of the branch ensuring compliance in all areas including risk management, physical security, and audits
  • Responsible for accounts payable and accounts receivable for the branch
  • Provided prompt, courteous and efficient service to all customers

06/1998 to 11/1999
Surgical Technologist Boone Hospital Center City, STATE,
  • Responsible for passing the correct surgical instruments to the surgeon during surgery
  • Abided by hospital confidentiality policies and Patient Bill of Rights
  • Established a good relationship with patients to make them feel more comfortable
  • Obtained necessary documents and made arrangements for upcoming surgeries
  • Communicated with other staff of important information of patient when being relieved for break
Expected in 1996
High School Diploma:
Wellsville Middletown R-1 - Wellsville, MO

Expected in 1998
Certificate of Surgical Technology: Surgical Technologist
Health Occupation Centers - Columbia, MO


Expected in 1996-1997
33 Hours Completed: Agriculture Economics
University of Missouri - Columbia,

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Resume Overview

School Attended

  • Wellsville Middletown R-1
  • Health Occupation Centers
  • University of Missouri

Job Titles Held:

  • Program Technician
  • Bridges to Opportunity State Resource Manager & County Resource Manager
  • Owner/Professional Photographer
  • Customer Service Representative, Financial Service Rep & Operations Supervisor
  • Surgical Technologist


  • High School Diploma
  • Certificate of Surgical Technology
  • 33 Hours Completed

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