SEARCH

Program Technician Resume Example

Resume Score: 60%

Love this resume?Build Your Own Now
PROGRAM TECHNICIAN
Professional Summary

Program Technician with 14+ years of experience with the Farm Service Agency. Technical expert in procedures, regulations, and operations of Price Support, Farm Loan, Common Programs: payment limitation and person determinations with cross training in other programs. Possess impeccable interpersonal skills as well as effective written and verbal communication skills. Eager, fast, determined and a self-taught learner while also an excellent team player.

Skills
  • Exceptional communication skills
  • Quick learner
  • Strong customer relations with a high respect for individuals 
  • Critical thinker
  • Organizational skills
  • Time management
  • Importance of honesty, integrity, fairness and ethical standards
  • Composed
  • PowerPoint presentations
  • Web content
  • Effective problem solver
  • Adherence to high customer service standards
Work History
Program Technician07/2002 to Current
USDA-Montgomery/Warren County Farm Service Agency – Montgomery City, MO Maureen Cope, Supervisor: 573-564-2262, ext. 111 (May be contacted)
  • Program Technician CO-07 Step 07
  • Work a compressed schedule starting at 7:00am till 4:30pm and have every other Friday off, Full-Time
  • Serves as District Expert in Payment Limitations  and Price Support Mentor in District 5. Train and provide support when asked and needed
  • Answer questions daily addressing customer/coworker inquiries from within office and other counties by solving problems and providing program information
  •  Identify customer needs, explain program details and eligibility and conduct follow up with customers and coworkers when needed.
  • Thoroughly prepare all necessary documents to execute Marketing Authorization Loans and Farm Storage Facility Loans including conducting UCC searches and filings. Maintain good rapport with businesses, financial institutions and elevators that are involved in our price support programs.
  • Provide on-call support for critical issues 
  • Follow all Equal Employment Opportunity laws: fair and impartial to coworkers and customers while implementing programs, complete EEO training timely and understand and implement what is taught
  • Actively participate in special emphasis programs that we have as an office along with outreach programs, including delivering "Meals on Wheels" to senior citizens, and engaged in organization, setup and participated with our Open House that our service center hosts every year
  • Troubleshoot technical/computer issues within the whole building for computer issues, as well as setting up and using the VTC machine


Bridges to Opportunity State Resource Manager & County Resource Manager07/2016 to Current
USDA-MO Farm Service Agency
  • Initial point of contact for questions about the Bridge and resources
  • Assistance with technical loading of data
  • Work closely with the State Bridges Coordinator and responsible for monitoring partner data for accuracy and functionality within the Bridge
  • Providing technical assistance and training to State and County level users
  • Run reports and keep state bundles up to date
  • Reading and studying material and staying up to date on the program

​

​

Owner/Professional Photographer05/2003 to Current
Lionberger Photography – Middletown, MO
  • Excelling in time management to meet customer deadlines between shoots, editing, family and full-time job
  • Excellent customer service and communication
  • Edit, tone, caption and upload photographs for news publications and online media.
  • Facilitate weekly studio appointments and wedding shoots when time allows
  • Maintain productive, trusted, professional relationships with repeat customers
  • Perform advanced computer processing of images taken
  • Photograph high-quality images for both print and Internet distribution
  • Shoot photographs in controlled lab, field and remote environments
  • Select and alter secondary photographic features such as backdrops and lighting
  • Archive photographs on computers and servers.
  • Useartistic ability to give customer individual needs
  • Handle all financial planning, tax paperwork and budget for business
  • Photography project leader in local 4-h group

Customer Service Representative, Financial Service Rep & Operations Supervisor08/2000 to 07/2002
First Bank – Middletown, MO
  • Responsible for accepting and processing transactions with accuracy and selling products to customers
  • Proactively identified sales opportunities
  • Maintain product knowledge of all products and refer clients to appropriate areas of the bank
  • Managed the operational activities of the branch ensuring compliance in all areas including risk management, physical security, and audits
  • Responsible for accounts payable and accounts receivable for the branch
  • Provided prompt, courteous and efficient service to all customers

Surgical Technologist07/1998 to 12/1999
Boone Hospital Center – Columbia, MO
  • Responsible for passing the correct surgical instruments to the surgeon during surgery
  • Abided by hospital confidentiality policies and Patient Bill of Rights
  • Established a good relationship with patients to make them feel more comfortable
  • Obtained necessary documents and made arrangements for upcoming surgeries
  • Communicated with other staff of important information of patient when being relieved for break
Education
High School Diploma: 1996Wellsville Middletown R-1- Wellsville, MO
Certificate of Surgical Technology: Surgical Technologist1998Health Occupation Centers - Columbia, MO

​

33 Hours Completed: Agriculture Economics1996-1997University of Missouri- Columbia
Awards
  • Outstanding Performance Rating for FY2016
  • Bridges to Opportunity Time Off Award for Outreach Performance for District 5 FY2016
  • Time Off Award for Excellent Teamwork and good customer service FY2012
  • Administrators Award for Service to Agriculture Excellence in Achieving Goals & Objectives Award for Outstanding team effort maximizing participation in FSA programs to meet FSA's Strategic Goal: Provide a financial safety net for America's farmers & ranchers in 2011 
  • Award for teamwork effort in implementing 2010 DCP signup 
  • Multiple Individual Time Off Awards for continued teamwork to provide good customer service


Personal
  • Agriculture has always been a huge part of my life. My father owns and operates a fertilizer and chemical business and I was raised in a very small, rural town. Farming is a way of life for myself and family and always has been. My husband and I currently farm 750 acres of row crop and have 140 acres of hay and pasture with a feeder/cattle operation. I assist by helping move farm equipment in the busy season and also assist in any technical troubleshooting with monitors and reports for yield and mapping. I also take care of accounts payable and receivable and all accounting and tax prep work.  
Build Your Own Now

Resume Overview

Companies Worked For:

  • USDA-Montgomery/Warren County Farm Service Agency
  • USDA-MO Farm Service Agency
  • Lionberger Photography
  • First Bank
  • Boone Hospital Center

School Attended

  • Wellsville Middletown R-1
  • Health Occupation Centers
  • University of Missouri

Job Titles Held:

  • Program Technician
  • Bridges to Opportunity State Resource Manager & County Resource Manager
  • Owner/Professional Photographer
  • Customer Service Representative, Financial Service Rep & Operations Supervisor
  • Surgical Technologist

Degrees

  • High School Diploma : 1996
    Certificate of Surgical Technology : Surgical Technologist 1998
    33 Hours Completed : Agriculture Economics 1996-1997

Similar Resumes

View All
Program-Technician-resume-sample

Program Technician

Department Of Social Services Adult and Senior Care

Fresno, California

Posted 1147 days ago