Program Technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Program Technician with 14+ years of experience with the Farm Service Agency. Technical expert in procedures, regulations, and operations of Price Support, Farm Loan, Common Programs: payment limitation and person determinations with cross training in other programs. Possess impeccable interpersonal skills as well as effective written and verbal communication skills. Eager, fast, determined and a self-taught learner while also an excellent team player.
Skills
Exceptional communication skills
Quick learner
Strong customer relations with a high respect for individuals
Critical thinker
Organizational skills
Time management
Importance of honesty, integrity, fairness and ethical standards
Composed
PowerPoint presentations
Web content
Effective problem solver
Adherence to high customer service standards
Work History
06/2002 to Current
Program TechnicianDepartment Of Agriculture – Camino, CA,
Program Technician CO-07 Step 07
Work a compressed schedule starting at 7:00am till 4:30pm and have every other Friday off, Full-Time
Serves as District Expert in Payment Limitations and Price Support Mentor in District 5. Train and provide support when asked and needed
Answer questions daily addressing customer/coworker inquiries from within office and other counties by solving problems and providing program information
Identify customer needs, explain program details and eligibility and conduct follow up with customers and coworkers when needed.
Thoroughly prepare all necessary documents to execute Marketing Authorization Loans and Farm Storage Facility Loans including conducting UCC searches and filings. Maintain good rapport with businesses, financial institutions and elevators that are involved in our price support programs.
Provide on-call support for critical issues
Follow all Equal Employment Opportunity laws: fair and impartial to coworkers and customers while implementing programs, complete EEO training timely and understand and implement what is taught
Actively participate in special emphasis programs that we have as an office along with outreach programs, including delivering "Meals on Wheels" to senior citizens, and engaged in organization, setup and participated with our Open House that our service center hosts every year
Troubleshoot technical/computer issues within the whole building for computer issues, as well as setting up and using the VTC machine
06/2016 to Current
Bridges to Opportunity State Resource Manager & County Resource ManagerUpper Chesapeake Health – , ,
Initial point of contact for questions about the Bridge and resources
Assistance with technical loading of data
Work closely with the State Bridges Coordinator and responsible for monitoring partner data for accuracy and functionality within the Bridge
Providing technical assistance and training to State and County level users
Run reports and keep state bundles up to date
Reading and studying material and staying up to date on the program
04/2003 to Current
Owner/Professional PhotographerLionberger Photography – City, STATE,
Excelling in time management to meet customer deadlines between shoots, editing, family and full-time job
Excellent customer service and communication
Edit, tone, caption and upload photographs for news publications and online media.
Facilitate weekly studio appointments and wedding shoots when time allows
Maintain productive, trusted, professional relationships with repeat customers
Perform advanced computer processing of images taken
Photograph high-quality images for both print and Internet distribution
Shoot photographs in controlled lab, field and remote environments
Select and alter secondary photographic features such as backdrops and lighting
Archive photographs on computers and servers.
Useartistic ability to give customer individual needs
Handle all financial planning, tax paperwork and budget for business
Photography project leader in local 4-h group
07/2000 to 06/2002
Customer Service Representative, Financial Service Rep & Operations SupervisorFirst Bank – City, STATE,
Responsible for accepting and processing transactions with accuracy and selling products to customers
Proactively identified sales opportunities
Maintain product knowledge of all products and refer clients to appropriate areas of the bank
Managed the operational activities of the branch ensuring compliance in all areas including risk management, physical security, and audits
Responsible for accounts payable and accounts receivable for the branch
Provided prompt, courteous and efficient service to all customers
06/1998 to 11/1999
Surgical TechnologistBoone Hospital Center – City, STATE,
Responsible for passing the correct surgical instruments to the surgeon during surgery
Abided by hospital confidentiality policies and Patient Bill of Rights
Established a good relationship with patients to make them feel more comfortable
Obtained necessary documents and made arrangements for upcoming surgeries
Communicated with other staff of important information of patient when being relieved for break
Education
Expected in 1996
High School Diploma: Wellsville Middletown R-1 - Wellsville, MO GPA:
Expected in 1998
Certificate of Surgical Technology: Surgical Technologist Health Occupation Centers - Columbia, MO GPA:
Expected in 1996-1997
33 Hours Completed: Agriculture Economics University of Missouri - Columbia, GPA:
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Resume Overview
School Attended
Wellsville Middletown R-1
Health Occupation Centers
University of Missouri
Job Titles Held:
Program Technician
Bridges to Opportunity State Resource Manager & County Resource Manager
Owner/Professional Photographer
Customer Service Representative, Financial Service Rep & Operations Supervisor