Obtain the position of Consumer Safety Inspector (COTA) A talented Program Support Specialist offering expertise in process improvement and research analysis; Exceptional leader who operates efficiently and creatively in fast paced environments; Lean Six Sigma Green Belt certification. Knowledge of methods and techniques of automation, research, statistical analysis and report preparation. Knowledge of a range of qualitative and/or quantitative methods for the assessment and improvement of complex management processes and systems. Exceptional ability to effectively communicate, both orally and in writing. Ability to establish and maintain cooperative and effective working relationships with individuals at all levels of the organization, as well as with the public. Knowledge of the requirements of the Food and Drug laws and regulations pertaining to import products. Knowledge of the different databases utilized by Division of Food Defense Targeting to research firms and shipments. Ability to research and review prior notice submissions to include collecting data from a variety of sources to satisfy the prior notice. Ability to prepare thorough written and oral reports of prior notice submission research and review investigations. Ability to communicate tactfully with importers, shippers, brokers, and other agency officials necessary to gain cooperation to facilitate compliance with the Agency's laws and regulations governing imports. Conducted research of firms to ensure that they possessed a valid food facility registration. Conducted research of food facilities to determine when the firm was last inspected by FDA. Maintains a Top Secret clearance with Division of Food Defense Targeting. Ability to recommend actions to situations where individuals or food facilities are non-compliant during shipping of products. Familiar with the compliance regulations available that facilitate the mission of the Division of Food Defense Targeting.
Program Support Specialist FDA January 2011 to Current
Serves as sole program support for an entire Division to include purchasing, timekeeping, and resource inventory.
Plan study of work problems and procedures, such as organizational change, communications, information flow, integrated processing methods, inventory control, or cost analysis.
Gather and organize information on FDA or DFDT problems or procedures.
Document findings of studies to prepare recommendations for implementation of procedures or organizational change.
Analyze data gathered, develop information and consider available solutions or alternate methods of proceeding including presenting proposed changes in operating procedures to devise most efficient methods of accomplishing work.
Assist with the development of policies, guidelines, instructions, and procedures for administrative and management requirements.
Provide advice and assistance to management and program officials on management policies and procedures.
Develop or update functional or operational SOPs outlining established methods of performing work in accordance with organizational policy.
Senior Instructor/Writer January 1999 to January 2010Company Name
Served as a Training Developer for the Leadership Development Section, Training Development and Integration Division, Directorate Of Training (DOT).
Analyzed, designed, developed, and validated training products and resourcing documents for the Basic Noncommissioned Officers Course Coordinated and synchronized logistical and administrative support among numerous support agencies to facilitate student training Acted as a mentor and counselor, and established standards of conduct and accountability to newly noncommissioned officers Provided monthly reports, after action reports, and training evaluations on the status of classes.
Information Systems Operator- Analyst January 1994 to January 1999Company Name
Supervised, planned, coordinated and directed the employment, operation, management and unit level maintenance of multi-functional/multi-user information processing systems in mobile and fixed facilities.
Conducted briefings on the status, relationship and interface of information processing systems within assigned area of interest Supervised or prepared technical studies, evaluations, reports, correspondence and records pertaining to multi-functional/multi-user information processing systems.
Reviewed, consolidated and forward final written input for the COOP Developed, enforced policy and procedure for facility OPSEC and physical security in accordance with regulations and policies.
Prepared or supervised the preparation of technical studies, evaluations, reports, correspondence, software programs, program editing, debugging and associated functions.
Maintained records pertaining to information system operations.
Provided verbal and written guidance and direction for the installation, operation and maintenance of specified battlefield information services.
Determined requirement, assign duties, coordinates activities of personnel engaged in information system analysis and maintenance.
BBA : MarketingUniversity of Phoenix － City, StateGPA: GPA: 3.86Marketing GPA: 3.86
BBA : MarketingStrayer University － City, StateGPA: GPA: 3.67Marketing GPA: 3.67
Bachelors of Science : Sports and Health SciencesCity, StateGPA: GPA: 3.76Sports and Health Sciences GPA: 3.76
administrative, administrative support, Basic, cost analysis, counselor, debugging, direction, editing, functional, inventory, inventory control, Leadership Development, mentor, Developer, organizational, personnel, policies, development of policies, presenting, purchasing, requirement, system analysis, Training Development, written
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University of Phoenix
Job Titles Held:
Program Support Specialist FDA
Information Systems Operator- Analyst
BBA : Marketing BBA : Marketing Bachelors of Science : Sports and Health Sciences
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