Program Support Assistant Resume Example Dayton VAMC Geriatrics And Extended Care

PROGRAM SUPPORT ASSISTANT

Professional Summary

Reliable Program Support Assistant looking to leverage years of administrative and secretarial expertise into an Administrative Officer role. Capable of taking care of all administrative duties, including, but not limited to, records management, email, time keeping, meeting minutes, time management, and administrative scheduling. Talented at creating organized files and developing professional correspondence.

Work History

Dayton VAMC Geriatrics and Extended Care - Program Support AssistantDayton, Ohio11/2019 - Current

Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
Collaborated in gathering of program data to compose thorough monthly reports
Communicated clearly with program staff and participants through written and digital correspondence
Performed clerical organization, answered phones and filed documentation for the Administrative Officer
Promoted team productivity by keeping supplies organized and well-stocked through Supply Chain Management
Produced accurate office files, updated spreadsheets to support executives and boost team efficiency
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Responded to emails and other correspondence to facilitate communication and enhance business processes
Coordinated with facilities management through the Maximo system to implement any necessary repairs
Serve as the Geriatrics and Extended Care Time Keeper in VATAS

Dayton VAMC Dental Clinic - AMSADayton, Ohio05/2017 - 11/2019

Collaborated in gathering of program data to compose thorough monthly reports
Worked closely with the Dayton VAMC eligibility clerk, and special programs, to ensure patient qualifications and eligibility
Worked with Patient Business Services to ensure proper charting and documentation were met
Sat on the MSA Steering Committee
Trained co-workers on the use of the scheduling system, GUI
Worked to ensure quality management and standard of care metrics were met
Communicated clearly with program staff and participants through written and digital correspondence
Performed clerical organization, answered phones and filed documentation for program manager
Maintained and filled provider schedules
Streamlined operations and prioritized tasks, allowing senior staff to increase production
Accomplished special objectives and projects according to requests from administrative officials
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations

Dayton VA Medical Center - Certified Dental AssistantDayton, Ohio10/2011 - 05/2017

Maintained State and National certifications through the Ohio State Dental Board and DANB
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth
Assisted dentists by passing instruments, suctioning intra-oral fluids, adding water and mixing materials for fillings, casts and impressions
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment
Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
Assisted dentist in management of medical or dental emergencies
Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
Booked appointments for patients using VISTA and GUI

Skills

Knowledge of Microsoft Office programs
Knowledge of VATAS
Knowledge of VISTA
Knowledge of SharePoint
Knowledge of GUI
Knowledge of Maximo
Organizing
Taking messages
Answering phones
Typing
Documents filing
Program files maintenance
Speech typing
Correspondence handling
Meeting arrangements

Records management
Schedule management
Bookkeeping
Report analysis
Business writing
Advanced clerical knowledge
Filing and data archiving
Business Administration
Mail handling
Excellent planner and coordinator
Excellent communication skills
Time Management
Knowledge of software
Charting
Dental Assisting

Education

Expected in 12/2021Eastern Kentucky UniversityRichmond KentuckyBachelor of Science: Workplace Psychology

12/2018Sinclair Community CollegeDayton OhioAssociate of Arts: Communications and Social Services

05/2011DANBDayton OhioDental Assisting

National Certification for Dental Assistants.

06/2006Greeneview High SchoolJamestown OhioHigh School Diploma: Dental Assisting

Honor Roll Graduate with perfect attendance

Resume Overview

Companies Worked For:

Dayton VAMC Geriatrics and Extended Care
Dayton VAMC Dental Clinic
Dayton VA Medical Center

School Attended

Eastern Kentucky University
Sinclair Community College
DANB
Greeneview High School

Job Titles Held:

Program Support Assistant
AMSA
Certified Dental Assistant

Degrees

Bachelor of Science : Workplace Psychology
Associate of Arts : Communications and Social Services
Dental Assisting
High School Diploma : Dental Assisting

Program Support Assistant Resume Example

Resume Score: 80%

Resume Overview

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