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Program Support Assistant Resume Example

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PROGRAM SUPPORT ASSISTANT
Professional Summary

Reliable Program Support Assistant looking to leverage years of administrative and secretarial expertise into an Administrative Officer role. Capable of taking care of all administrative duties, including, but not limited to, records management, email, time keeping, meeting minutes, time management, and administrative scheduling. Talented at creating organized files and developing professional correspondence.

Work History
Dayton VAMC Geriatrics and Extended Care - Program Support AssistantDayton, Ohio11/2019 - Current
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Collaborated in gathering of program data to compose thorough monthly reports
  • Communicated clearly with program staff and participants through written and digital correspondence
  • Performed clerical organization, answered phones and filed documentation for the Administrative Officer
  • Promoted team productivity by keeping supplies organized and well-stocked through Supply Chain Management
  • Produced accurate office files, updated spreadsheets to support executives and boost team efficiency
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Coordinated with facilities management through the Maximo system to implement any necessary repairs
  • Serve as the Geriatrics and Extended Care Time Keeper in VATAS
Dayton VAMC Dental Clinic - AMSADayton, Ohio05/2017 - 11/2019
  • Collaborated in gathering of program data to compose thorough monthly reports
  • Worked closely with the Dayton VAMC eligibility clerk, and special programs, to ensure patient qualifications and eligibility
  • Worked with Patient Business Services to ensure proper charting and documentation were met
  • Sat on the MSA Steering Committee
  • Trained co-workers on the use of the scheduling system, GUI
  • Worked to ensure quality management and standard of care metrics were met
  • Communicated clearly with program staff and participants through written and digital correspondence
  • Performed clerical organization, answered phones and filed documentation for program manager
  • Maintained and filled provider schedules
  • Streamlined operations and prioritized tasks, allowing senior staff to increase production
  • Accomplished special objectives and projects according to requests from administrative officials
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Dayton VA Medical Center - Certified Dental AssistantDayton, Ohio10/2011 - 05/2017
  • Maintained State and National certifications through the Ohio State Dental Board and DANB
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth
  • Assisted dentists by passing instruments, suctioning intra-oral fluids, adding water and mixing materials for fillings, casts and impressions
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment
  • Helped dentists complete routine and advanced procedures by preparing patients and instruments for expected needs
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
  • Assisted dentist in management of medical or dental emergencies
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
  • Booked appointments for patients using VISTA and GUI
Skills
  • Knowledge of Microsoft Office programs
  • Knowledge of VATAS
  • Knowledge of VISTA
  • Knowledge of SharePoint
  • Knowledge of GUI
  • Knowledge of Maximo
  • Organizing
  • Taking messages
  • Answering phones
  • Typing
  • Documents filing
  • Program files maintenance
  • Speech typing
  • Correspondence handling
  • Meeting arrangements
  • Records management
  • Schedule management
  • Bookkeeping
  • Report analysis
  • Business writing
  • Advanced clerical knowledge
  • Filing and data archiving
  • Business Administration
  • Mail handling
  • Excellent planner and coordinator
  • Excellent communication skills
  • Time Management
  • Knowledge of software
  • Charting
  • Dental Assisting
Education
Expected in 12/2021Eastern Kentucky UniversityRichmond KentuckyBachelor of Science: Workplace Psychology
12/2018Sinclair Community CollegeDayton OhioAssociate of Arts: Communications and Social Services
05/2011DANBDayton OhioDental Assisting

National Certification for Dental Assistants.

06/2006Greeneview High SchoolJamestown OhioHigh School Diploma: Dental Assisting

Honor Roll Graduate with perfect attendance

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Resume Overview

Companies Worked For:

  • Dayton VAMC Geriatrics and Extended Care
  • Dayton VAMC Dental Clinic
  • Dayton VA Medical Center

School Attended

  • Eastern Kentucky University
  • Sinclair Community College
  • DANB
  • Greeneview High School

Job Titles Held:

  • Program Support Assistant
  • AMSA
  • Certified Dental Assistant

Degrees

  • Bachelor of Science : Workplace Psychology
    Associate of Arts : Communications and Social Services
    Dental Assisting
    High School Diploma : Dental Assisting

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