program specialist i resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Self-motivated, analytical professional with four years of experience in the information technology and business management sector. Demonstrate the ability to identify, analyze, and interpret trends and complex data sets while managing a team to define business requirements. Gained experience in working with algorithms and complex models.

  • Database Maintenance
  • Relational Database Knowledge
  • SAP/Tableau/Azure/Oracle 12
  • Topic Classification/Clustering/Indexing
  • Data Mining Techniques
  • Data Collection/Organization/Analysis
  • Algorithms
  • Data Models
  • Complex Models
  • Microsoft Office (Excel, Access, Word, PowerPoint, and Outlook)
  • Data Mining, SQL Structured Query Language, Queries, VLOOKUP, Pivot Tables, Oracle 12, and XP
03/2021 to Current Program Specialist I Texas Health & Human Services Commission | Wharton, TX,
  • Design and develop data pipelines on the Azure Cloud platform to support the data-driven decisions of the organization.
  • Develop ETL processes to transform raw data into meaningful insights.
  • Create and maintain data warehouses on the Cloud platform to efficiently store large datasets.
  • Automate data collection and processing solutions using SQL.
  • Analyze data to identify trends and anomalies to optimize performance.
  • Monitor system performance and troubleshoot any issues that arise.
  • Collaborate with other teams to ensure that all data requirements are met.
12/2018 to 02/2021 Product Data Analyst Radancy | New York City, NY,
  • Perform as the resident data expert embedded with our business partners in Merchandising and Business Development.
  • Obtain a holistic understanding of customer browsing/buying behaviors and perform data deep-dives to analyze problems and suggest experiments.
  • Own reporting processes for our business partners; and identify opportunities to continuously improve the insights and reporting products provided to brand partners.
  • Implement automation in reporting processes to create efficiencies in workflows; own data accuracy and integrity.
  • Identify gaps in existing data, create data product specs and work with engineering teams to implement data tracking.
  • Lead analytics team members and other functions to share insights and best practices, ensuring consistency of data-driven decision-making throughout the organization.
  • Excel skills - sorting, filtering, copy/paste, spreadsheets that have 20000 lines - manipulate data.
  • Sorting columns - very comfortable with formulas and manipulating data in Excel.
03/2018 to 12/2018 Pension Benefits Analyst Memorial Health | Jacksonville, IL,
  • Performed routine and recurring plan administration tasks for clients' defined benefit plans, including benefit calculations and annual data updates
  • Played role in preparing benefit statements
  • Conveyed a thorough understanding of plan design, including benefit formulas, options, and eligibility
  • Conducted analysis of trends and patterns in complex data sets
  • Utilized training in SQL to acquire and translate data
  • Collaborated with management to identify business requirements and prototype ideas
  • Updated documentation materials; maintained complete and accurate work papers and audit trails
  • Used professional excellence tools and concepts to ensure efficient and quality output/service delivery
  • Served as a contact with clients' human resources personnel
  • Adhered to plan documents and government regulations in administering plans
  • Participated in team meetings and training activities
  • Partnered with team members on agreements and commitments
  • Accessed Oracle 12c real-time analytics and conflict resolution.
01/2011 to 02/2018 Patient Care Technician UNIVERSITY OF PENNSYLVANIA HEALTH SYSTEM | City, STATE,
  • Administered patient plan of care with clinical, technical, and business professionals across all disciplines
  • Verified health plan eligibility and benefit information
  • Formulated data entry while multi-tasking with the highest level
  • Conveyed a working knowledge of billing, charge entry, payment posting, and tracking processes
  • Devised organizational competencies of superior quality care, critical thinking, and interpersonal skills
  • Analyzed problems to identify significant factors, gathered pertinent data, and recognized solutions; planned and communicated orally and in writing
  • Observe and record patient behavior
  • Listen to and address patient concerns
  • Administer medication or other treatment as prescribed by a doctor
  • Monitor patient vital signs
  • Help patients with daily tasks such as eating and bathing
  • Serve meals to patients
  • Help facility staff keep a clean environment
  • Accompany patients on field trips
  • Have conversations or play games with patients
  • Restrain violent patients when necessary
  • Help transport patients from one facility to another or help transport them within a facility.
Education and Training
Expected in 12/2017 to to Master of Business Administration | Commerce and Finance Philadelphia University, Philadelphia, PA GPA:
Expected in 04/2016 to to International Business Course, Studied Abroad in | , Madrid, GPA:
Expected in 12/2010 to to Bachelor of Science | Criminal Justice and Sociology Lincoln University, Lincoln University, , PA GPA:
Activities and Honors
Member, Kappa Alpha Psi Fraternity Incorporated (2012 – Present) Keeper of Records of the Abington Ambler - Alumni Chapter; co-direct, teach, organize, implement, and lead rigorous educational programming. Pennsylvania Hospital Shared Governance (2012 – 2018) Served as a voice of the clinical nurse and patient care technician and interfaced with administration.
Microsoft Certified Azure Fundamentals (Received, 05/20)

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Resume Overview

School Attended

  • Philadelphia University
  • Lincoln University, Lincoln University

Job Titles Held:

  • Program Specialist I
  • Product Data Analyst
  • Pension Benefits Analyst
  • Patient Care Technician


  • Master of Business Administration
  • International Business Course, Studied Abroad in
  • Bachelor of Science

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