Program Services Specialist Resume Example Health Plan Alliance

PROGRAM SERVICES SPECIALIST

Professional Summary

Experienced professional with over 25 years of experience in event planning, HR and administrative. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic professional that is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of maintaining confidentiality in the work place. Motivated to learn, grow and excel in Human Resource arena. Multi-talented and consistently rewarded for success in both client and member satisfaction. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Recognized as a team player for inspiring management team members to excel and encourage creative work environments.

Work History

Health Plan Alliance - Program Services SpecialistIrving, TX, Irving, TX01/2001 - Current

Coordinate logistics of meetings, conference calls, and planning sessions for program directors, faculty and participants. Primary contact for member participants. Main contact for member participants, faculty and program lead regarding meeting logistics, planning and implementation materials. Prepare, revise and gather meeting materials.
Ensure smooth program execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Support senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events. Manage budget, billing, logistics, meeting registration and invitations. Works with program lead on creation of meeting agenda and materials.
Evaluate existing plans, processes and events planning services to identify opportunities for improvement.
Serve as onsite contact for events, including caterers, audio-visual technicians, and facility management team.
Manage administrative logistics of events planning, including contract review for signing, fee collection, event booking and event promotions.
Resolve issues/problems within event venue, improve operations and provide exceptional client support.
Obtain, organize and analyze data from a variety of sources to identify opportunities for improving process and developing efficiencies. Develop and implement new processes. Provide suggestions to Executive Management team on process improvement. Oversee and monitor team compliance with existing education and networking policies and procedures.
Primary contact for member C-Level executives and their Assistants. Coordinates all logistics for Board and Board level committee meetings. Work with Management team to develop and distribute agendas and meeting materials. Complete timely and accurate Board meeting minutes.
Assist Management team with travel arrangements and prepare expense reports as needed.

The Associates - HR AssistantIrving, TX01/1996 - 12/2001

Administered compensation, benefits and performance management systems and safety and recreation programs.
Assisted with on-boarding process of new hires.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Answered and directed outbound and inbound phone calls daily.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Developed team communications and information for weekly touch base meetings.
Maintained log and directed calls to appropriate HR Manager for incoming calls by way of the Employee Hotline.

Arthur Andersen & Company - Executive Assistant to the Vice PresidentWashington, DC03/1986 - 01/1996

Worked with senior management to initiate new projects and assist in various processes.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Allocated executive tasks and managed complex calendars and administrative functions.
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
Organized and updated schedules for more than 10 executives.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Executive Leadership team.
Promoted team productivity by keeping supplies organized and well-stocked.
Worked with Accountant Interns to coordinate and complete special projects for weekly meetings.

Skills

Self-starter and able to multi-task in fast-paced environment
Well-developed soft soft skills and effective communication skills
Agile decision making and ability to work on multiple tasks/projects simultaneously
Strong organizational and project management skills

Successful performance in customer-facing, results-driven roles
Team player with strong interpersonal and negotiating skills
Loyal and reliable professional committed to producing quality results with integrity
Exceptional client and customer service skills

Education

Coolidge High SchoolWashington, DCHigh School Diploma

Resume Overview

Companies Worked For:

Health Plan Alliance
The Associates
Arthur Andersen & Company

School Attended

Coolidge High School

Job Titles Held:

Program Services Specialist
HR Assistant
Executive Assistant to the Vice President

Degrees

High School Diploma

Program Services Specialist Resume Example

Resume Score: 80%

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