Proven leadership in fitness and professional setting with more than 10 years of experience in customer service and management in the fitness industry. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Risk Management Control
ADP · IMIS · eTime · Kronos & CSI
Budget Reporting Cost
Sales ·Analysis · Revenues
Visitors Net Touch · Program Manager · Keyscan Softwares
Social Media Integration
Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs Strategic Planning
Bilingual: Spanish · English
Training and development
Complex problem solving
Complex problem solving
•Handle over 4,500 inquiries during peak registration periods and register adults and children for services and program classes offered by Asphalt Green.
•Managed team of 4 registration associates and 2 babysitters.
•Input and update various program classes on website for online registration using Program Manager and HTML.
•Manage and track customer registration activity and purchasing trends using IMIS.
•Responsible for hiring, training, developing and evaluating department employees.
•Organize schedules and process payroll of Registration/Membership Department.
•Process point of sale transactions, credits, refunds and cancellations for all departments using IMIS.
•Generate quarterly progress reports on program classes for strategic planning.
•Aid in implementing new Membership promotions, including the Family Membership/Babysitting.
•Research competitor rates and programs to help develop more attractive Membership offers.
•Provide general customer service including greeting members, answering all incoming calls, and directing inquiries to the proper personnel.
•Provided onsite training Planned and executed registration process.
• Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
American Heart Association - CPR · AED · First Aid Training
New York Sports Club - Sales Management · Foundational Training Conflict Resolution · Chemical Handling
Administrative support, ADP, budgets, Business Management, cost control, client, customer satisfaction, customer service, delivery, directing, documentation, facility management, financial, hiring, HTML, inventory management, inventory, marketing, Excel, Microsoft Office Suites, Outlook, Power Point, 2000, Windows 98, Word, Management Information System, Enterprise, Networks, payroll, process payroll, peak, personnel, profit, progress, purchasing, recruiting, Research, risk management, sales, , strategic planning, supervising, VISTA, website
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