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Program Services Evaluator 1-Eligibility Interviewer Resume Example

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PROGRAM SERVICES EVALUATOR 1-ELIGIBILITY INTERVIEWER
Career Overview

My career objective is to succeed, advance and grow within well prominent and respected business organization. I am looking forward to growing and thriving in my future endeavors. 

Work Experience
Program Services Evaluator 1-Eligibility Interviewer 06/2012 － Current Arizona Department of Economic Security Phoenix, Arizona
  • Responsible for learning basic Federal, State and agency statutes, rules and regulations applicable to the public assistance programs.
  • Utilization of various computer systems and programs for keyboarding data entry, customer service, benefit program interviewing and retrieval of programmatic and customer information.
  • Utilizing verbal and written communication to apply laws, statutes, rules and regulations and prepare to respond to various request from customers.
  • Developed effective working relationships with community resources, other state agencies and internal staff member.
  • Resolving issues with customers, comprehension of rules, regulations, policies and procedures.
  • Making determinations for state mandated programs and benefits that fit the customers' needs.
Customer Service Maintenance Representative 11/2011 － 04/2012 Chase Bank--Temporary Position Phoenix, Arizona
  • Responsible for communicating with customers with past due balances and procuring payments and bring accounts back to a positive status.
  • Managing customers' accounts on a weekly and monthly basis, to ensure account are satisfactory and positive standing.
  • Utilizing solutions and bank offered programs that would assist customers in maintaining a positive account with the bank.
  • Performing basic and general office duties such as, customer service, data entry, document review and clerical and office duties.
  • Maintaining general ledgers of all account in a delinquent status, ranging from 30 to 120 days past due, trying to maintain accounts from charge off status.
  • Accessing various tracking methods and bank resources to locate and communicate with customer with invalid or incorrect information to update accounts.
Senior Game Adviser 08/2005 － 08/2010 GameStop Avondale, Arizona
  • General sales duties, store marketing, employee training and weekly sales conference call with District and Store managers.
  • Responsible for opening, closing and maintenance of store, ensuring store and store environment was store ready for next day of business.
  • Processed shipping and receipt of products from corporate warehouse and from other stores. Conducted monthly inventory of product on floor, in the storage and in store backstock.
  • Cross-trained new and current employees on sales procedures, sale tactics and implemented current and new customer service tactics.
  • Generated daily and monthly sales reports, customer service satisfaction reports and store performance ratings to District Manager.
  • Responsible for maintaining bank logs of deposits, monetary cash, debit and credit card sales. Produced sells ledgers and processed store bank deposits on a daily basis.
New Relationship Specialist 07/2008 － 09/2009 TCF Bank Peoria, Arizona
  • Worked alongside the Branch and Sales mangers to implement new strategies on customer and business acquisition.
  • Supported and trained tellers in opening accounts, cross-selling of bank products, services and displaying excellent customer service to all customers.
  • Effectively opened many types of bank products, such as personal, business, retirement, Certificates of deposits and Individual retirement accounts.
  • Processed loan, merchant processing and business account applications, while gathering pertinent information to have a seamless transition into the banking world.
  • Performed daily teller transactions, collections on overdrawn and closed accounts, account maintenance and general customer service.
  • Processed and initiated various incoming, outgoing transfers, ach debits, credits and processing of loan payments for mortgage and auto loan payments.
Mutual Funds Representative 11/2008 － 08/2009 Charles Schwab Phoenix, Arizona
  • Processing of mutual fund pricing, verification of fund sells and adjustments to incorrectly priced shares of funds.
  • Management of twelve different mutual fund accounts, making sure all account end prices coincided with closing amounts on Wall Street.
  • Analyzed daily transfer confirmations, trades and sale reports for department manager.
  • Generated denial transaction reports, withdrawal transaction reports for department managers, detailing loss or gains of new accounts.
  • General customer service duties performed daily such as, answering incoming and outgoing calls, faxing, data entry and various reports.
  • Account retention and account conversion on all accounts ready for purging or renewal.
Educational Background
South Mountain Community College - Computer Information System Phoenix, Arizona, United States
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Resume Overview

Companies Worked For:

  • Arizona Department of Economic Security
  • Chase Bank--Temporary Position
  • GameStop
  • TCF Bank
  • Charles Schwab

School Attended

  • South Mountain Community College

Job Titles Held:

  • Program Services Evaluator 1-Eligibility Interviewer
  • Customer Service Maintenance Representative
  • Senior Game Adviser
  • New Relationship Specialist
  • Mutual Funds Representative

Degrees

  • South Mountain Community College - Computer Information System

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