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Program Services Consultant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Applied agile leadership and team concept facilitating progressive culturally diverse populations with sensitivity to varying degrees of mental/physical disabilities/limitations including learning styles. Rigorously implementing mentoring and coaching strategies; Executing powerful foundations promoting accessible quality services and skills. Ensuring resources, tools, training availability; promoting increased performance, federal guidelines and program compliance; emphasizing program protocol utilizing organizational program and software monitoring and tracking; inclining data collecting, analyzing, assessing, coordinating, and revaluating; ultimately, influencing multi dimensional growth, optimizing program success.

Successful coordinator of community service resources to meet needs and expected demands of vulnerable local populations. Proficient in organizing program referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals.

Skills
  • Specialization - Mental and Physical disabilities
  • Program Management
  • Outreach & Recruiting
  • Bilingual Spanish
  • Volunteer program resources
  • Education program management
  • Volunteer recruitment knowledge
  • Proficient in Microsoft, Excell, Power point
  • Tracking/Monitoring/Scheduling - Oracle, DATA-Tel, SARS, Hershey, SARS-GRID
Experience
Program Services Consultant, 07/2014 to Current
Education Affiliates Houston, TX,
  • Planned and scheduled regular and special event programs to meet established goals.
  • Proposed and developed new programming ideas and special features to drive audience engagement.
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Actualized strategies to cut costs while maintaining program quality and driving organizational performance.
  • Planned marketing campaigns to increase attendance at events.
Student Services Coordinator, 05/2016 to 07/2017
Froedtert Memorial Lutheran Hospital Port Washington, WI,
  • Oversaw tutoring program focused on helping students of all levels excel in coursework.
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Improved graduation and academic outcomes through diverse retention strategies.
  • Helped students build social, emotional and academic skills.
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Improved measurements, performance metrics and overall student success by defining and articulating learning outcomes.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Attended variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.
  • Met with parents and guardians to discuss student progress and areas for improvement.
  • Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for all students.
  • Assessed student progress with course material through routine quizzes, final examinations and standardized assessments.
  • Facilitated activities that developed students' physical, emotional and social growth.
Services Specialist, 07/2008 to 09/2014
Mt. San Jacinto College City, STATE,
  • Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Expanded program outreach by delivering talks to groups.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality support.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Educated patients on various resources, services and programs to maximize care.
Project Developer & Supervisor, 05/2008 to 07/2009
Basic Educational Services Team Inc. City, STATE,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
  • Consistently provided exceptional service and attention to customers and stakeholders.
Education and Training
Master of Arts: Vocational Rehabilitation Counseling, Expected in 06/2009
to
California State University - San Bernardino - San Bernardino, CA
GPA:
Bachelor of Arts: Human Development, Expected in 05/2006
to
California State University - San Marcos - San Marcos, CA
GPA:
Activities and Honors
References
REFERENCES Upon request
Languages
Bilingual Spanish Outreach

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Resume Overview

School Attended
  • California State University - San Bernardino
  • California State University - San Marcos
Job Titles Held:
  • Program Services Consultant
  • Student Services Coordinator
  • Services Specialist
  • Project Developer & Supervisor
Degrees
  • Master of Arts
  • Bachelor of Arts

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