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Program/Project Manager Resume Example

Resume Score: 80%

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PROGRAM/PROJECT MANAGER
Professional Summary

Proven record of accomplishment leading complex programs and projects that drive organizational transformation and growth in the era of digital innovation. Energetic, trusted, and detail-oriented solutions driver who bridges the gap between business and technology. Experienced with cloud computing, content management, digital transformation, and process improvement. Excellent skills in team building, communication, strategic planning, and executive relation management.

Skills
  • Agile Methodology
  • Unified Communications
  • Microsoft Suite & Office
  • Vendor Management
  • Support Response Coordination
  • Technical Requirement Design
  • Business operations
  • Customer Relationship Management (CRM)
  • Documentation Management
  • Data Analysis
  • Process Improvement
  • Strategic Planning
Work History
Program/Project Manager, 10/2018 to 03/2020
St. Luke's University Health Network – Allentown, PA

Lead large-scale programs and projects focuses on business growth, progressive technology advancements, and process improvements.

  • Spearheaded a net new Digital Transformation Program from the ground up based on the IT strategic goals of Executive Leadership and Architectural roadmap.
  • Built Unified Communications and Collaboration Platform to deploy and implement modern technology and devices to 25,000+ users to evolve internal and external communication.
  • Partnered closely with various vendors (Microsoft, Core BTS, Brainstorm, Logitech, etc.) to align with innovative roadmaps for ongoing release management of software and equipment.
  • Implemented new policies and procedures to reduce waste, streamline activities, and better control expenses.
  • Contributed to effective decision-making with detailed reports on daily operations.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Business Solutions Consultant, 02/2018 to 10/2018
St. Luke's University Health Network – Allentown, PA

Created and coordinated activities for teams to retire legacy applications, servers, and manual workflows.

  • Identified, profiled, and analyzed 600+ applications, identifying $4 mil in net savings for FY20.
  • Worked directly with senior management, to identify critical business issues, areas of improvement, and establishes transformation plans and teams.
  • Defined enterprise cloud strategy, standards, and leading practices associated with all aspects of cloud capabilities (compute, data, storage, security, identity & access, self-service, and performance).
  • Determined recovery requirements and related resource needs by analyzing essential business functions' risks and impacts.
  • Built standard operating procedures, technical documents, and end user documents.
Manager/Bookkeeper, 02/2011 to 02/2018
Outback Steakhouse – Bethlehem, PA

Responsible for day-to-day restaurant operations, staff development, maintaining financials, and ensure customer satisfaction.

  • Led successful, positive shifts of 30+ employees with a 90% customer satisfaction rating.
  • Slashed inventory costs by 8% by ensuring accurate and smart purchasing based on supply and demand of products and projected sales.
  • Recruited and trained more than 40 new hires on company principles and core beliefs, customer interaction, compliance & safety standards, and expectations of being an Outbacker.
  • Coordinate with management teams to develop strategic plans to increase production, productivity and customer service.
  • Implemented a delivery system that helped increase sales for the restaurant by 25% during its first month.
Assistant Campaign Manager Intern, 06/2015 to 01/2016
Advantage Pep LLC – Bethlehem, PA

Organized cold calling to maintaining state funding metrics accurate, the internship introduced the day to day grind of campaigning at its core.

  • Assisted largely in event planning, budgeting, and execution for various clients.
  • Assisted largely in event planning, budgeting, and execution for various clients.
  • Responsible for the day-to-day operations and fundraising funds of various campaigns campaign simultaneously.
  • Organized and executed a grassroots effort that contacted over 50,000 voters via phone calls, social media, and door knocks.
  • Assisted Director with all even planning, budgeting, and executions.
  • Maintain and update event database of volunteers, events, and donors.
  • Supported all events through various social media outlets.
Education
Master of Arts: Political Science, 05/2015
East Stroudsburg University of Pennsylvania - East Stroudsburg, PA

GPA: 3.7

  • Phi Sigma Alpha National Honor Society,
  • Dissertation: How Military Experience Affects the United States Presidency
  • Coursework in Budgeting, Research Methodologies, Campaign Management, Statistics, Public Administration, Public Policy, and International Affairs
Bachelor of Arts: Political Science, 12/2013
East Stroudsburg University of Pennsylvania - East Stroudsburg, PA

GPA: 3.3

  • Coursework in Data Analytics, Economics, Social Media Campaigning, Governmental Regulation, Communications, and Public Speaking
Certifications

Certified Scrum Master, 2019

International Scrum Institute

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • St. Luke's University Health Network
  • Outback Steakhouse
  • Advantage Pep LLC

School Attended

  • East Stroudsburg University of Pennsylvania

Job Titles Held:

  • Program/Project Manager
  • Business Solutions Consultant
  • Manager/Bookkeeper
  • Assistant Campaign Manager Intern

Degrees

  • Master of Arts : Political Science , 05/2015
    Bachelor of Arts : Political Science , 12/2013

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