Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

PMP Certified IT Program/Project Manager with experience in all areas of computer and network migration, upgrade, and maintenance, providing both remote and on-site technical program management and P&L control and oversight.
Infrastructure Project Management experience in: Desktop engineering PC Hardware and Software Desktop Imaging File/Print Services Remote Devices Helpdesk Management Network infrastructure.
Results-driven IT professional with a background in Infrastructure management, knowledgeable in the requirements to maintain a dynamic and productive IT environment.

Skills
  • Policy and procedure improvements
  • Quality assurance and control
  • Strategic planning
  • Program leadership
  • Staff training and development
  • Curriculum development
  • Solution implementation
  • Training and mentoring
  • Negotiation competency
  • Training proficiency
  • Performance monitoring
  • Project management
  • Project coordination
  • Training manual contributor
  • Stakeholder relations
  • Budget coordination
  • Presentation skills
Education and Training
TJC Tulsa, OK, Expected in 12/1992 – – Associate of Science : - GPA :
Certifications

PMP Certified Certification (since 2007)
US Secret Clearance
Nevada Gaming Registration

Experience
Us Government Other Agencies And Independent Organizations - PROGRAM/Project Manager, PMO
Lakewood, CO, 06/2017 - 02/2021
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Delivered technical projects to achieve client business requirements.
  • Compiled information from departments on operations, reducing time and complexity through proper planning.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Executed proof of concept implementations to validate product feasibility.
  • Obtained project specifications for security products.
  • Designed, engineered and supported various IT projects as key technical resource.
  • Led global implementation of [Type] solutions, including managing research and implementation of suitable ERP for different business units, resulting in [Result].
  • Updated network systems to support confidential company operations and eliminate hacking ability.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Oversaw on-site and off-site teams of up to [Number] professionals working on diverse IT projects.
  • Oversaw each step of [Type] project, meeting goals and achieving goals.
  • Delivered [Number] projects per year with consistent record of meeting timeline, scope and budget requirements.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Developed and implemented [Type], [Type] and [Type] reports to manage project data and keep leadership informed of progress.
  • Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
  • Tracked costs and expenses and assessed closely against original project budget.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Procured software, hardware and infrastructure required to meet program demands.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Identified, addressed and either resolved or escalated project issues.
  • Used well-organized and implemented [Name] and [Name] methodologies to efficiently manage project needs.
  • Oversaw [Number] team, project milestone completion and quality of work performed.
  • Produced status reports for customers and senior management.
  • Led all aspects of IT Program, Project and Portfolio endeavors involving [Number] project teams and [Type] development products.
SSI (Super Systems Inc.) - Program/Project Manager, PMO
City, STATE, 10/2016 - 06/2017
  • Led all aspects of IT Program, Project and Portfolio endeavors involving [Number] project teams and [Type] development products.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Maintained vital business function throughout unexpected events and managed disaster recovery.
  • Assisted [Job Title] in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Monitored internal financial budgets to measure against projections.
  • Updated and managed [Number] project databases.
Dell Inc. - IT Project Manager
City, STATE, 10/2003 - 09/2016
  • Designed, engineered and supported various IT projects as key technical resource.
  • Led all aspects of IT Program, Project and Portfolio endeavors involving [Number] project teams and [Type] development products.
  • Executed proof of concept implementations to validate product feasibility.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Spearheaded system upgrade project worth $[Number] through on-time, under-budget completion.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Obtained project specifications for security products.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Oversaw all major migration projects for [Number] users, in alignment with budget and time constraints.
  • Implement IT projects for enterprise [Type] applications.
  • Spearheaded all major migration projects for [Number] users, spanning desktop to ThinkPad and operating systems migrations, achieving on-time completion with 100% budget adherence.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Trained staff to recognize and avoid cyber attacks.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Managed IT projects and installed and implemented [Software] and [Software].
  • Arranged ongoing technical training classes for staff members.
Williams Communications Services Inc. - Manager, Desktop Engineering
City, STATE, 02/2000 - 10/2003
  • Identified and implemented most efficient and acceptable resolutions to complex engineering problems.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Surveyed sites, collected measurements and assessed project conditions.
  • Performed laboratory testing on collected samples from variety of materials to evaluate issues such as [Type] and [Type].
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recommended design modifications to eliminate machine and system malfunctions.
  • Maintained timely and accurate oral and written technical reports of engineering activities.
  • Organized specification set-up and drawing coordination, research and use of best practice documents.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Supervised team of project architects and CADD technicians throughout entire project.
  • Guided team of architects, technicians and interns throughout contract document phases of [Type] project worth $[Amount] in new revenue.
  • Managed and directed material analysis actions to test for durability, brittleness, flex and porousness.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Monitored design processes from conceptual phase through construction.
  • Mentored new engineering and production team members.

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Resume Overview

School Attended

  • TJC

Job Titles Held:

  • PROGRAM/Project Manager, PMO
  • Program/Project Manager, PMO
  • IT Project Manager
  • Manager, Desktop Engineering

Degrees

  • Associate of Science

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