PMP Certified IT Program/Project Manager with experience in all areas of computer and network migration, upgrade, and maintenance, providing both remote and on-site technical program management and P&L control and oversight.
Infrastructure Project Management experience in: Desktop engineering PC Hardware and Software Desktop Imaging File/Print Services Remote Devices Helpdesk Management Network infrastructure.
Results-driven IT professional with a background in Infrastructure management, knowledgeable in the requirements to maintain a dynamic and productive IT environment.
Skills
Policy and procedure improvements
Quality assurance and control
Strategic planning
Program leadership
Staff training and development
Curriculum development
Solution implementation
Training and mentoring
Negotiation competency
Training proficiency
Performance monitoring
Project management
Project coordination
Training manual contributor
Stakeholder relations
Budget coordination
Presentation skills
Education and Training
TJCTulsa, OK, Expected in 12/1992 – –Associate of Science: - GPA:
Us Government Other Agencies And Independent Organizations - PROGRAM/Project Manager, PMO Lakewood, CO, 06/2017 - 02/2021
Outlined work plans, assessed resources and determined timelines for projects.
Delivered technical projects to achieve client business requirements.
Compiled information from departments on operations, reducing time and complexity through proper planning.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Executed proof of concept implementations to validate product feasibility.
Obtained project specifications for security products.
Designed, engineered and supported various IT projects as key technical resource.
Led global implementation of [Type] solutions, including managing research and implementation of suitable ERP for different business units, resulting in [Result].
Updated network systems to support confidential company operations and eliminate hacking ability.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
Oversaw on-site and off-site teams of up to [Number] professionals working on diverse IT projects.
Oversaw each step of [Type] project, meeting goals and achieving goals.
Delivered [Number] projects per year with consistent record of meeting timeline, scope and budget requirements.
Maintained close connection with project personnel to quickly identify and resolve problems.
Developed and implemented [Type], [Type] and [Type] reports to manage project data and keep leadership informed of progress.
Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
Tracked costs and expenses and assessed closely against original project budget.
Updated project plans based on changing objectives, specifications and staff availability.
Procured software, hardware and infrastructure required to meet program demands.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Identified, addressed and either resolved or escalated project issues.
Used well-organized and implemented [Name] and [Name] methodologies to efficiently manage project needs.
Oversaw [Number] team, project milestone completion and quality of work performed.
Produced status reports for customers and senior management.
Led all aspects of IT Program, Project and Portfolio endeavors involving [Number] project teams and [Type] development products.
SSI (Super Systems Inc.) - Program/Project Manager, PMO City, STATE, 10/2016 - 06/2017
Led all aspects of IT Program, Project and Portfolio endeavors involving [Number] project teams and [Type] development products.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Collaborated with cross-functional teams to draft project schedules and plans.
Maintained vital business function throughout unexpected events and managed disaster recovery.
Assisted [Job Title] in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
Monitored internal financial budgets to measure against projections.
Updated and managed [Number] project databases.
Dell Inc. - IT Project Manager City, STATE, 10/2003 - 09/2016
Designed, engineered and supported various IT projects as key technical resource.
Led all aspects of IT Program, Project and Portfolio endeavors involving [Number] project teams and [Type] development products.
Executed proof of concept implementations to validate product feasibility.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Spearheaded system upgrade project worth $[Number] through on-time, under-budget completion.
Outlined work plans, assessed resources and determined timelines for projects.
Obtained project specifications for security products.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
Oversaw all major migration projects for [Number] users, in alignment with budget and time constraints.
Implement IT projects for enterprise [Type] applications.
Spearheaded all major migration projects for [Number] users, spanning desktop to ThinkPad and operating systems migrations, achieving on-time completion with 100% budget adherence.
Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Trained staff to recognize and avoid cyber attacks.
Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
Managed IT projects and installed and implemented [Software] and [Software].
Arranged ongoing technical training classes for staff members.
Williams Communications Services Inc. - Manager, Desktop Engineering City, STATE, 02/2000 - 10/2003
Identified and implemented most efficient and acceptable resolutions to complex engineering problems.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Surveyed sites, collected measurements and assessed project conditions.
Performed laboratory testing on collected samples from variety of materials to evaluate issues such as [Type] and [Type].
Assigned tasks to associates to fit skill levels and maximize team performance.
Recommended design modifications to eliminate machine and system malfunctions.
Maintained timely and accurate oral and written technical reports of engineering activities.
Organized specification set-up and drawing coordination, research and use of best practice documents.
Recruited and hired qualified candidates to fill open positions.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Trained employees on additional job positions to maintain coverage of roles at all times.
Supervised team of project architects and CADD technicians throughout entire project.
Guided team of architects, technicians and interns throughout contract document phases of [Type] project worth $[Amount] in new revenue.
Managed and directed material analysis actions to test for durability, brittleness, flex and porousness.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Monitored design processes from conceptual phase through construction.
Mentored new engineering and production team members.
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