Program Portfolio Manager Resume Example Walgreens Digital Health

PROGRAM PORTFOLIO MANAGER

Executive Profile

Accomplished senior technologist with over 15 years' experience driving business value in software product program and portfolio management, development life cycle best practices, high-performing team building and cross-functional decision making for large/complex initiatives to deliver high quality success metric-driven products quickly to market.

Skill Highlights

* Strategic planning and business analysis * Structured and logical problem solving * Solution architecture * Portfolio and project management * Business process optimization * Building and inspiring high performing teams * Software lifecycle total quality management * P&L management and budget expertise * Leadership/influence * Resource scheduling * Cross-functional and executive communication * Financial management and budgeting * Risk mitigation and issue resolution * Excellent written and verbal communication skills * MS project, MS Office (word, excel, ppt) * Jira, Wiki, MS Sharepoint * API framework, Web Services, SAS * Mobile applications

Core Accomplishments

Elected Professional Activities Committee Chair, responsible for organizing speaker series
Instrumental leader in the growth of the Digital Marketing division, supporting site redesign and process initiative roll-outs. Directed definition and implementation of portfolio management processes for engineering and product in the growing division (sales have increased +200% in 5 years to ~$180M as of FY14).
Mentored and coached development teams through change management of newly rolled out AGILE/SCRUM methodologies, Adaptive 1DA architecture, and large-scale Enterprise Portfolio management processes. Reduced time to market by 50%, increased code efficiency measured by lines of code per time unit by 75%.
Managed P&L budgets for a multi-million dollar division, maintaining hardware/software budgets within +/- 10% margin YOY (5 years).
Delivered digital consumer health applications connecting patients to their care circle and achieving health outcomes by creating frictionless digital solutions that streamline health transactions and offer personalized engagement.
Led design and delivery of digital platform to support data aggregation of biometric health activity captured via self-reported digital (mobile/online) tools and (medical) device agents. This system leveraged Walgreens rewards engine to motivate customer's adherence for logging health activity. The system included API extensions for affiliate 3rd party affiliates to allow for growth in market share. Over 4 years, the system has grown to have the largest connected wearable adoption of any healthcare retailer capturing over 185K connected devices, 28K connected app users, 140K active program members, 22M miles logged and 1.3 million goals set.
Led design and delivery of digital wellness coaching platform, since Jan 2015 launch we have acquired 14K new members who have set +35K goals and purchased over 200 new prescriptions through digital channels.
Driven by acquisitions, directed numerous web site integration projects from product definition through execution, folding in features and managing through operational and organizational change to accomplish streamlined customer experience (USA Drug, Duane Read, Take Care Health Systems, CFS Services, etc).
Led the product definition through execution for the Walgreens Connector App, a native mobile application that is an extension of the digital platform to support data aggregation by focusing on OEM medical device partners and leveraging Qualcomm FDA certified cloud solution to enable data synching between devices and online/cloud data management and visualization (extension for engagement, motivation and communication).
Drove the product definition and execution of the Walgreens "Your Health Dashboard", which provides an aggregated and personalized view of the customer's health profile across digital channels (mobile, desktop tablet, messaging) - digital health apps that facilitate frictionless care experience through a connected ecosystem.
Drove product definition and execution of a partner ecosystem by leveraging a 3rd party Patients Like Me to provide customer reported side effects of drugs that are relevant to a patients Walgreens Prescription history profile.
As Quality Control Manager for rapid development project to replace eBay's image hosting service with proprietary solution, successfully launched this product reliably serving listing photos for millions of eBay customers since August 2003.
Provided key project management consulting services to eBay's official charity partner, MissionFish, to enable on- time product launch in November 2003. Since product launch, this effort has raised more than 35 million in funding for supported non-profits

Professional Experience

Program Portfolio Manager
January 2010 to CurrentWalgreens Digital Health － Chicago, IL

Provide overall direction to cross-functional execution teams for projects that make up key strategic Digital Health programs. Provide leadership to allow teams to accomplish product roadmap alignment and to achieve successful execution of delivery portfolio. Responsibilities include:
Managing portfolio prioritization and demand management
Driving product definition from ideation and envisioning through solution architecture definition
Directing project implementation planning, coordination of key dependencies, issues and risks
Overseeing successful execution of project and enhancement initiatives within the portfolio
Overseeing stakeholder communication, capturing key metrics used for data driven decisions
Managing capital project and operating expense budgets according to plan
Leading management and business partners in strategic project planning to ensure roadmap backlog is healthy and aligned with strategic organizational goals and objectives
Directing teams to implement key continuous improvement process change initiatives

Delivery Manager at Orbitz World Wide
January 2007 to January 2009Release － Chicago, IL

Managed release plans and cross-functional dependencies for projects associated with release cycles. Provided release oversight and management of projects scheduled for a release with the goal of ensuring on time and high quality feature deliveries and minimizing risk of the overall release. Responsibilities included:
Managed project and release dependencies across cross-functional teams.
Created and implemented release capacity and risk planning models to inform decision making.
Managed systems to track project impacts, metrics fed into release capacity planning models.
Strengthened release entry and exit criteria, measured incoming change sets against criteria.
Managed risk and scope leveraging data informed decisions for project/release alignment.
Championed process improvement initiatives to streamline release process.
Conducted release and project retrospectives to analyze lessons learned and incorporate feedback and action items from these sessions into implementation framework.

Management Consultant
January 2000 to January 2006Accenture － San Francisco, CA

Leadership and management expertise for technology initiatives for fortune 100 companies, focused on employing risk mitigation strategies to ensure quality delivery including executive level communication. Engagements included:
Program Manager for Lucent Technologies; managed 150+ project team for an 8 month multi-location data center move. Created and drove execution of integrated program/project plan for several concurrent operations and development work streams.
Project/Product Manager for eBay; led over 20 product features end to end (product definition, requirements, design, development/test, operationalize, deploy) from product initiation through customer facing operationalization.
Quality Control Manager for SBC Communications; managed Quality Assurance team (10 FTEs) supporting a large financial product roll-out including creating and execution of test cases, coordination with offshore, development, product/business, and environment management.
Systems Analyst for Disney; led strategic vendor application analysis including market assessment, business case and proposed implementation plan for an Enterprise Application Integration strategy.
Systems Analyst for Sprint PCS; delivered proposal for testing methodology best practices including process gap analysis, recommendations for organizational structure, processes and use of tools.
Systems Analyst for Intel; coordinated localization effort including documenting product requirements, use case definition, operational rollout plan, training materials for operations and UAT plans.

Project/Product Manager
January 1996 to January 1998Development Alternatives (DAI) － Washington, DCProject Manager Liaison for field offices for issues related to contracts, procurement, personnel and finance. Designed and implemented project management workflow applications in Lotus Notes. Travelled to field office to customize and train on workflow applications.

Education

Masters of Business Administration : planning, MIS, 2000University of Arizona － Tucson, AZ, USMasters of Business Administration (MBA/MIS) at the University of Arizona - Tucson, AZ (1998 - 2000) * Facilitated strategic planning effort for MIS department. * Internship at Motorola; analyzed and documented process improvement of internal business process sales to order process. * Elected Professional Activities Committee Chair, responsible for organizing speaker series.

BA : Political Science, 1995Marquette University － Milwaukee, WI, USBA in Political Science/International Affairs at Marquette University - Milwaukee, WI (1992 - 1995) * Concentrated in Eastern European and Russian Studies. Completed University of St. Petersburg Semester Immersion Program taught in Russian.

Certifications

CFS PMP

Affiliations

Professional Association and Certifications

Skills

Product Manager, Metrics, Application Analysis, Application Integration, Best Practices, Business Case, Cases, Data Center, Documenting, Enterprise Application, Enterprise Application Integration, Executive Level, Gap Analysis, Integration, Integrator, Location Data, Lucent, Mitigation, Offshore, Operations, Pcs, Program Manager, Project Plan, Quality Assurance, Quality Control, Rollout, Sbc, Systems Analyst, Test Cases, Testing, Training, Uat, Use Case, Architecture, Budgets, Continuous Improvement, Product Roadmap, Project Planning, Process Improvement, Capacity Planning, Switch Capacity, Contracts, Finance, Liaison, Lotus Notes, Procurement, Project Management, Project Manager, Workflow, Masters Of Business Administration, Mba, Motorola, Sales, Sales To, Strategic Planning, Vxworks, Api, Budget, Budgeting, Business Analysis, Change Management, Coaching, Data Aggregation, Data Management, Digital Campaign, Digital Marketing, Ecosystem, Excel, Excellent Written, Excellent Written And Verbal Communication Skills, Fda, Financial Management, Healthcare, Large-scale, Life Cycle, Logging, Management Consulting, Market Share, Marketing, Medical Device, Microsoft Project, Microsoft Sharepoint, Million, Ms Office, Ms Project, Ms Sharepoint, Oem, Optimization, Organizational Change, Pmp, Portfolio Management, Ppt, Problem Solving, Product Launch, Sales Have, San, Sas, Scheduling, Serial Attached Scsi, Sharepoint, Software Life Cycle, Software Lifecycle, Solutions, Storage Area Network, Team Building, Total Quality Management, Visualization, Web Services, Word, Written And Verbal

Resume Overview

Companies Worked For:

Walgreens Digital Health
Release
Accenture
Development Alternatives (DAI)

School Attended

University of Arizona
Marquette University

Job Titles Held:

Program Portfolio Manager
Delivery Manager at Orbitz World Wide
Management Consultant
Project/Product Manager

Degrees

Masters of Business Administration : planning, MIS , 2000
BA : Political Science , 1995

Program Portfolio Manager Resume Example

Resume Score: 100%

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