Articulate Program Monitor driven to succeed. Strategic planning and client relationship management expert.
Analyst with extensive experience in evaluation and monitoring. Proficiencies include conflict resolution and problem solving.
Reports generation and analysis
Training and development
Created new departmental procedures manual.
Assessed organizational training needs.
Implemented marketing strategies which resulted in the growth of customer base.
Wrote and edited documents to keep staff informed on policies and procedures.
Program Monitor June 2007Essex County One-Stop － East Orange, NJReviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis.
Case Reviewer March 2003 to July 2007Programs for Parents － Montclair, NJ
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Call Center Representative with expertise providing customer support in high call volume environments.
Exceptional computer aptitude and telephone etiquette.
Customer Service Representative with more than four years of professional customer service a leadership experience.
Superior customer service
MS Office Risk analysis training
Conflict resolution techniques
Essex County Department of Training and Employment
Monitor programs receiving funding
Provide clients with programmatic assistance
Gathered and analyzed data for studies and reports and made recommendations based findings.
Responded to citizens' complaints and requests for information and services.
Served as a representative of the County at several state meetings.
Performed well in a high-call center environment
Provided accurate and courteous customer service
Investigated and resolved customer inquiries and complaints in a timely and professional manner
Served as the main liaison between participants, and the state
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Bachelor of Arts : Communications, 2002Bloomfield College － Bloomfield , NJ , USA
North Central Jersey Association of Realtors
Call Center, com, Conflict resolution, council, addressing customer concerns, clients, Customer Service, customer support, documentation, doors, leadership, listening, meetings, access, MS Office, office, problem solving, receiving, Risk analysis, telephone etiquette