(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Detail-oriented Program Manager with 10+ years of leadership experience to work with independent contributors to complete projects on-time and under-budget. Fantastic collaboration skills looking to bring multitasking and problem-solving to a [Area of expertise] organization. Skilled [Type] Program Supervisor successful at developing and overseeing programs of all sizes. Demonstrated track record of achievement over [Number] years of experience in [Industry]. First-rate communication, interpersonal and organizational abilities. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Adept individual with more than [Number] years working as Manager for $[Number] [Timeframe], revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Skilled Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to take expertise and [Number] years of [Industry] experience to new company. Experienced Program Manager offering advanced knowledge of operations across functional operations and projects related to [Type]. Excellent understanding of organizational strategies and implementation of new initiatives. Advanced skills in financial management, budgeting, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization. Skillfully direct programming for [Type] station with demonstrated record of accomplishment in boosting viewership without exceeding budget targets. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with general public to produce informative and entertaining programs. 5 Performance-driven professional with [Number] years of experience in [Type] Industry, services and [Area of expertise]. Demonstrated to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives.

  • [Type] equipment proficiency
  • Team leadership and direction
  • Policy and procedure improvements
  • Program Leadership
University of Maryland - University College Hyattsville, MD, Expected in 01/2024 MBA : - GPA :
Virginia Commonwealth University Richmond, VA Expected in 06/2012 Bachelor of Science : Political Science And Homeland Security - GPA :
  • PMP- Project Management Professional
  • Lean Six Sigma Certified- White/Green
  • Lean Six Sigma Black Belt- In Training
  • HP Mercury Suite Certified Training
  • ITIL v3 Training, (company sponsored)
Work History
National Railroad Passenger Corporation-Amtrak - Program Manager/Sr. Project Manager
City, STATE, 08/2018 - 09/2020

Provided program/project leadership support to cross-functional teams delivering and enhancing web-based applications as well as mobile applications. and Covid-19 related projects via integrated API platform. Managed and provided leadership to develop, transform and integrate Mobile applications via RESTful API and Ionic Integration in an agile environment. Responsible for providing regular analytical and metric based reporting to senior staff, board members and stakeholders after completing each phase or project. Successfully completed all phases of the project life cycle. Developed and maintained project management standards and procedures and responsible for defining project guidelines, obtaining business and information technology approvals, coordinating resources necessary to successfully complete the projects within scope, budget and schedule.

· Led complex software project using Agile approach, focusing on high-value activities, interacting frequently with customers and stakeholders, and being flexible and adaptive; worked collaboratively while holding team accountable.

· Planned, coordinated activities to implement new solutions on Mobile Application devices including IOS and Android.

· Planned the delivery of overall projects and its activities in accordance with the mission and goals of Amtrak. Managed the overall execution of the project to ensure strict adherence to budget, schedule, and scope. Monitored and tracked project milestones and deliverables while ensuring high quality standards.

· Provided performance analytics on the program for stakeholders

· Developed and implemented long-term goals and objectives to achieve the successful outcome of projects. Lead the project team to achieve objectives by setting team direction, coordinating activities across multiple organizational functions, motivating team members.

· Developed an annual budget and operating plan to support projects. Monitored and approved all budgeted program expenditures. Utilized various tools and techniques for estimating costs associated with a project including physical, financial and human capital costs. Developed a detailed cost baseline from cost estimations.

· Identified and evaluated risk associated with program activities and took appropriate actions to control risk. Kept management aware of potential risks, solutions and activities to mitigate risk. Analyzed and prioritized risk and assessed potential project impact. Developed and maintained risk plans, processes and systems in order to mitigate such risk. Created action plans for risks that occurred and followed through on a plan.

· Supported the creation of project management best practices, tools, and ways for Amtrak to drive efficiency in order to reduce costs and add value. Developed and managed work breakdown structures (WBS) based on project scope and objectives.

· Adhered to Amtrak Enterprise Project Management methodology.

· Determined staffing requirements and formed project teams. Worked with resource managers in order to effectively align resources across projects. Ensure project team members have the tools and training required to perform effectively. Provide constructive feedback as it pertains to project performance.

· Partnered with business and other IT stakeholders to deliver technology solutions for highly visible stations or onboard systems. Drove the process development; manage risks, impacts, and issues.

· Met financial objectives by managing portfolio roadmaps, budget, external vendor contracts, resources, and schedules.

· Effectively communicated program objectives, status, change management, risks and alternatives with senior stakeholders, leadership and executives.

· Developed, managed, and provided oversight to the packetized and managed services. Managed external vendors, contracts, provided leadership for the success of overall program and teams.

PCN Network - Sr. Consultant - Project & Product/Requirements Manager
City, STATE, 03/2015 - 08/2018

Provided program leadership services with PIDS/OBIS and Connected WorkForce Programs alleviating fail-points, risk mitigation, issue management in the overall process for the program. Planned, directed and coordinated activities in order to ensure project goals are accomplished within defined scope, time, and cost constraints.

· Balanced multiple priorities and deadlines.

· Formulate and defined technical approach of the project, in conjunction with other IT resources. Identified and scheduled project deliverables, milestones and required tasks.

· Worked with external vendors, as applicable, according to Statement of Work in order to implement the project according to plan.

· Managed change control and issued escalation processes.

· Coordinated and facilitated on-going project communication to all stakeholders and participants.

· Identified and managed project risks proactively and responsively.

· Defined and ensured maintenance of technical and project documentation

· Oversaw development of test plans and direct quality assurance testing activities.

· Coordinated the deployment of new or modified business systems and processes required for a successful implementation of the technology solution.

· Performed post-project reviews to assess results and compare to objectives.

· Complied with IT policies and processes in the areas of software development and implementation

· Managed time and cost for software development efforts through activity duration, sequencing, schedule development, resource planning, cost estimating and budgeting using formal software development and project management practices.

· Managed communications in a complex project environment through communication planning, information distribution, and performance reporting using formal project management practices.

· Managed project risk for software development efforts through risk identification, quantification, and control using formal project management practices.

· Managed client expectations by fully defining requirements, obtaining necessary approvals, and continuous communication.

· Established and maintained constructive working relationships with internal business leaders/stakeholders, internal and external IT resources on assigned projects, working toward common business objectives, timeliness, and quality delivery.

· Actively supported company application architecture and IT Strategy.

· Developed and maintained appropriate awareness of all company business solutions, through information sharing and cross-training with other IT team members.

· Conducted a SW Vendor Analysis by evaluating vendors in identifying the best Enterprise Requirements Management tool that seamlessly integrated with our Enterprise Testing tool (ALM).

Capital One - Sr. Consultant – IV/V Governance Group (Quality Pr
City, STATE, 09/2013 - 03/2015

· Developed project charter/project scope and obtained buy-in from project stakeholders.

· Worked with project members to develop project plans in accordance with company Guidelines and gain consensus.

· Understanding project interdependencies across their service or project and to account for those dependencies in planning.

· Updated and provided input to the overall master project roadmaps.

· Identified skill-set and competencies to ensure that project need were met and securing project resources based on project plan schedule.

· Managed and reported project schedule including critical path status, impacts and dependencies

· Pro-actively addressed risks & issues, evaluating impact on critical path (if any), and developing / implementing countermeasures to prevent reoccurrence.

· Ensured that the resources assigned to the service or a to a specific project are fully utilized according to the pre-defined allocation.

· Facilitated project “Lessons Learned” sessions.

· Facilitated project status meetings with internal team and project stakeholders on a daily basis that includes preparation of a formal meeting agenda, review of project schedule/tasks, discussion of project issues/risks, and documentation of formal meeting minutes/action items.

· Developed project status reports and other required artifacts (e.g., progress curves) and report to PMT Group Lead.

· Escalated major risks and issues to management and/or to the business stakeholders in a timely manner.

· Fostered open communication within the teams being managed and motivate these teams through individual and team recognition on a consistent basis.

· Quickly mitigated team conflict and communication issues.

· Pro-actively suggested areas for improvement in internal processes and provide possible solutions

· Kept project teams aware of relevant program/project related information including program schedule, organizational information, etc.

Verizon - Sr. Consultant - Product Owner/Program Coordinator
City, STATE, 08/2010 - 08/2013

Single Stack project goal is to consolidate the existing systems (Option 1 and 4) to the target SS platforms, to eliminate manual touch points and inject automation and process improvements across order life cycle and inventory management, to focus on automation and support different products like Int’l PIP, FRAME, US PIP. It involved different systems like VDDS, SNM, IPSM for Logical Provisioning that provisions logical services and Netpro, Acela, CAMEO for Physical provisioning that provides physical connectivity to customer.


· Managed all project and program related activities and was responsible for execution and final delivery and release of product.

· Facilitated communication and negotiation within and across project team(s).

· Ensured a common understanding by setting expectations in accordance with the Project Plan, in order to align stakeholders and team members.

· Oversaw process to define scope of the project based on the business need in order to meet the customer’s project expectations.

· Developed and managed project schedules status, resources, deliverables, risks, and issues and timelines throughout the project with input from the application managers, business partners, and project team.

· Managed changes to the project scope, project schedule, and project costs using appropriate techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitated customer acceptance.

· Ensured deadlines were met by facilitating resource planning, organizing and prioritizing.

· Kept management and key stakeholders well informed on a timely basis on project progress, status, and/or concerns for each assignment.

· Made sure regular project status/quality meetings were conducted and developed project metrics and project scorecards as needed.

· Oversaw Product Manager(s) in defining and managing business partner requirements.

· Ensured risk and issue process was executed to achieve project success.

· Reviewed project risks and action plans, and escalated to appropriate level of management.

· Provided leadership to the project team for standards, and processes through the life cycle of the project.

· Conducted required phase gates and provided input into project performance reviews for each team member.

· Provided vision and strategic leadership, governance, and support to the Project Management processes across the organization.

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School Attended

  • University of Maryland - University College
  • Virginia Commonwealth University

Job Titles Held:

  • Program Manager/Sr. Project Manager
  • Sr. Consultant - Project & Product/Requirements Manager
  • Sr. Consultant – IV/V Governance Group (Quality Pr
  • Sr. Consultant - Product Owner/Program Coordinator


  • MBA
  • Bachelor of Science

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