Program Manager Sr. Project Manager resume example

Provided program leadership services with PIDS/OBIS and Connected WorkForce Programs alleviating fail-points, risk mitigation, issue management in the overall process for the program. Planned, directed and coordinated activities in order to ensure project goals are accomplished within defined scope, time, and cost constraints.

· Balanced multiple priorities and deadlines.

· Formulate and defined technical approach of the project, in conjunction with other IT resources. Identified and scheduled project deliverables, milestones and required tasks.

· Worked with external vendors, as applicable, according to Statement of Work in order to implement the project according to plan.

· Managed change control and issued escalation processes.

· Coordinated and facilitated on-going project communication to all stakeholders and participants.

· Identified and managed project risks proactively and responsively.

· Defined and ensured maintenance of technical and project documentation

· Oversaw development of test plans and direct quality assurance testing activities.

· Coordinated the deployment of new or modified business systems and processes required for a successful implementation of the technology solution.

· Performed post-project reviews to assess results and compare to objectives.

· Complied with IT policies and processes in the areas of software development and implementation

· Managed time and cost for software development efforts through activity duration, sequencing, schedule development, resource planning, cost estimating and budgeting using formal software development and project management practices.

· Managed communications in a complex project environment through communication planning, information distribution, and performance reporting using formal project management practices.

· Managed project risk for software development efforts through risk identification, quantification, and control using formal project management practices.

· Managed client expectations by fully defining requirements, obtaining necessary approvals, and continuous communication.

· Established and maintained constructive working relationships with internal business leaders/stakeholders, internal and external IT resources on assigned projects, working toward common business objectives, timeliness, and quality delivery.

· Actively supported company application architecture and IT Strategy.

· Developed and maintained appropriate awareness of all company business solutions, through information sharing and cross-training with other IT team members.

· Conducted a SW Vendor Analysis by evaluating vendors in identifying the best Enterprise Requirements Management tool that seamlessly integrated with our Enterprise Testing tool (ALM).

· Developed project charter/project scope and obtained buy-in from project stakeholders.

· Worked with project members to develop project plans in accordance with company Guidelines and gain consensus.

· Understanding project interdependencies across their service or project and to account for those dependencies in planning.

· Updated and provided input to the overall master project roadmaps.

· Identified skill-set and competencies to ensure that project need were met and securing project resources based on project plan schedule.

· Managed and reported project schedule including critical path status, impacts and dependencies

· Pro-actively addressed risks & issues, evaluating impact on critical path (if any), and developing / implementing countermeasures to prevent reoccurrence.

· Ensured that the resources assigned to the service or a to a specific project are fully utilized according to the pre-defined allocation.

· Facilitated project “Lessons Learned” sessions.

· Facilitated project status meetings with internal team and project stakeholders on a daily basis that includes preparation of a formal meeting agenda, review of project schedule/tasks, discussion of project issues/risks, and documentation of formal meeting minutes/action items.

· Developed project status reports and other required artifacts (e.g., progress curves) and report to PMT Group Lead.

· Escalated major risks and issues to management and/or to the business stakeholders in a timely manner.

· Fostered open communication within the teams being managed and motivate these teams through individual and team recognition on a consistent basis.

· Quickly mitigated team conflict and communication issues.

· Pro-actively suggested areas for improvement in internal processes and provide possible solutions

· Kept project teams aware of relevant program/project related information including program schedule, organizational information, etc.

Single Stack project goal is to consolidate the existing systems (Option 1 and 4) to the target SS platforms, to eliminate manual touch points and inject automation and process improvements across order life cycle and inventory management, to focus on automation and support different products like Int’l PIP, FRAME, US PIP. It involved different systems like VDDS, SNM, IPSM for Logical Provisioning that provisions logical services and Netpro, Acela, CAMEO for Physical provisioning that provides physical connectivity to customer.

Responsibilities

· Managed all project and program related activities and was responsible for execution and final delivery and release of product.

· Facilitated communication and negotiation within and across project team(s).

· Ensured a common understanding by setting expectations in accordance with the Project Plan, in order to align stakeholders and team members.

· Oversaw process to define scope of the project based on the business need in order to meet the customer’s project expectations.

· Developed and managed project schedules status, resources, deliverables, risks, and issues and timelines throughout the project with input from the application managers, business partners, and project team.

· Managed changes to the project scope, project schedule, and project costs using appropriate techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitated customer acceptance.

· Ensured deadlines were met by facilitating resource planning, organizing and prioritizing.

· Kept management and key stakeholders well informed on a timely basis on project progress, status, and/or concerns for each assignment.

· Made sure regular project status/quality meetings were conducted and developed project metrics and project scorecards as needed.

· Oversaw Product Manager(s) in defining and managing business partner requirements.

· Ensured risk and issue process was executed to achieve project success.

· Reviewed project risks and action plans, and escalated to appropriate level of management.

· Provided leadership to the project team for standards, and processes through the life cycle of the project.

· Conducted required phase gates and provided input into project performance reviews for each team member.

· Provided vision and strategic leadership, governance, and support to the Project Management processes across the organization.